Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.
Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.
These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.
Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.
Companies can reduce training costs and implement new software more rapidly and without any resilience to change.
Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.
DebugMe is a simple tool that lets users report bugs visually. It was created for web developers and designers who spend too much time in solving bugs and giving feedback to their clients. Our mission is to help them save time and focus on design.
360 Degree Feedback
Batch Permissions & Access
Employee Incentive Management
Google Apps Integration
Password & Access Management
No coding required
Privacy Made in Germany
Dashboard: DebugMe provides a quick & easy to understand overview of all your tasks. Your dashboard helps to keep developers, testers and project managers on the same page. Managing status can not be easier!
Tool Bar: The feedback toolbar enables you to report the issues right from your website or web application's user interface. Just annotate the page as you would do on paper! Draw, highlight, black out areas or drop a pin and add your comments.
Ticket View: We help you to debug much faster! DebugMe provides you with additional information such as the link where the issue appears, browser version used and the code that was rendered on the website when the issue appeared. Use DebugMe and spend up to 50% less time on debugging!
Starting from: $14.00/month
Credit card required: N/A
STANDARD - $14 per month
1 Projects, 3 Users, 3 GB Storage, 3rd Party Integrations
PROFESSIONAL - $39 per month
3 Projects, 5 Users, 10 GB Storage, 3rd Party Integrations
ENTERPRISE - $99 per month
10 Projects, Unlimited Users, 50 GB Storage, 3rd Party Integrations
Who are the main user groups of this service?
The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.
Does this service offer multi-user capability (e.g. teams)?
Yes, multiple user can create Userlanes.
Does this service offer guides, tutorials and or customer support?
Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.
What is this service generally used for?
Userlanes can generally be applied to two use cases:
User Onboarding & Employee Training
Does this service integrate with any other apps?
As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.
What platforms does this service support?
Userlane can be implemented on top of every existing web-based software or e-commerce website.
What are some applications this service is commonly used in tandem with?
Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.
Does this service offer an API?
No FAQs associated with this application.
Who uses Userlane
English, German, Spanish, Italian, French, Chinese