Compare Userlane vs Zoho SalesIQ vs CheckMarket

Userlane Training and Onboarding (2)	Zoho SalesIQ Customer Chat (137)	CheckMarket Survey & Polling (2)
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Crozscore: 79% what is this? User Happiness 100% Press Buzz 37% User Trend interest falling	Crozscore: 85% what is this? User Happiness 77% Press Buzz 65% User Trend no significant changes	Crozscore: 82% what is this? User Happiness 90% Press Buzz 38% User Trend interest rising
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Software Description: Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge. Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website. These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete. Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way. Companies can reduce training costs and implement new software more rapidly and without any resilience to change. Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.	Software Description: Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time. You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site. Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site. The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.	Software Description: Over 10,000 users in more than 150 countries use our enterprise survey tool to conduct beautiful surveys and act on the results. Since 2002 our clients appreciate our free 24/7 support and advanced enterprise features such as multilingual surveys, notifications, automations, security roles, use of own domain, unlimited users, etc. Our online survey tool provides everything you need to quickly and securely create, distribute and analyze online surveys. We take care of the technical aspect such as hosting, backups, security and capacity, so you can focus on the results and the actions that flow from them. Turn your questions into business decisions. You can build a survey from scratch or use one of the survey templates created by our research experts. You can also leave it to us, because our professional services team focuses on what works: best practices, the methodologies, technologies, and processes that lead to actionable insights. We offer a wide range of services; everything from scripting, panels and design, to custom reporting and paper survey projects.
Features: Employee Training Onboarding Employee Onboarding Data Visualization Dashboard Customer Management Multi-User Third-Party Plugins/Add-Ons External Integrations API A/B Testing	Features: Email Integration API Data Visualization Data Export Lead Scoring Lead Management Marketing Automation Third-Party Plugins/Add-Ons Google Apps Integration Notifications Dashboard	Features: Dashboard Notifications API Email Integration Data Export Data Visualization External Integrations Multi-User
Summary: No coding required Multi-language support User Onboarding Employee Training Userlane Assistant In-depth analytics User segmentation Responsive design Privacy Made in Germany Editor mode	Summary: Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations. Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement. Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns. Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language. Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in. Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).	Summary: Unlimited users & user rights Use of own domain Free unlimited support 365 days a year Automatic notifications Free survey templates (including Net Promoter Score & Customer Effort Score) Wide range of professional services Exports for SPSS, Excel, Powerpoint & Word Advanced security features
	Pricing: Starting from: $19.00/month Credit card required: N/A $19 for 3 users. $59 for 5 users. $129 for 10 users.	Per survey $49.00 no subscription Included in plan: Unlimited questions Unlimited support Unlimited users 1,000 emails 250 responses All tool features Starter $995.00 unlimited user(s) / year Included in plan: Unlimited surveys Unlimited support 25,000 emails 5,000 responses Use own domain All tool features Pro $1,995.00 unlimited user(s) / year Premium $4,995.00 unlimited user(s) / year Enterprise $9,995.00 unlimited user(s) / year
FAQs: Who are the main user groups of this service? The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology. Does this service offer multi-user capability (e.g. teams)? Yes, multiple user can create Userlanes. Does this service offer guides, tutorials and or customer support? Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane. What is this service generally used for? Userlanes can generally be applied to two use cases: User Onboarding & Employee Training Does this service integrate with any other apps? As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible. What platforms does this service support? Userlane can be implemented on top of every existing web-based software or e-commerce website. What are some applications this service is commonly used in tandem with? Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools. Does this service offer an API? Yes.	FAQs: What is this service generally used for? To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan. Does this service offer guides, tutorials and or customer support? Yes. What platforms does this service support? SalesIQ is available in web browser, android and iOS platforms Does this service offer an API? Yes. What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with all leading CRM and Help Desk Softwares Who are the main user groups of this service? Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers. Supported Countries: Worldwide Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.	FAQs: Does this service offer guides, tutorials and or customer support? We've got an extensive help center on our website and we offer free support via email or phone in English, Dutch and French. Does this service integrate with any other apps? Our survey tool integrates with Salesforce, Zendesk, Slack, Zapier and most social media (Facebook, Twitter, LinkedIn, WhatsApp). What is this service generally used for? Customers use our survey tool for various types of research. Here are some examples: Net Promoter Score, customer satisfaction, employee engagement, 360° feedback, website evaluation, ... Does this service offer multi-user capability (e.g. teams)? Yes, this feature is included in all pricing plans. Does this service offer an API? Yes, we have an API that allows for tight integration with your internal systems, so that you can automate your research.
Publisher: Founded: - Based in: München Employees: 51-200 Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers: 44k	Publisher: Founded: - Based in: Turnhout Employees: 11-50 Likes: Followers:
Other: Who uses Userlane Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: Spanish, Chinese, Italian, English, French, German Regional Restrictions: No restrictions.	Other: Who uses Zoho SalesIQ Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other: Who uses CheckMarket Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: Dutch, English, French Regional Restrictions: No restrictions.