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81%
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Userlane screenshot view 1 more Userbrain screenshot view 4 more CheckMarket screenshot

About Userlane

Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application.

For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively.

When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change.

Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

About Userbrain

Run remote user tests on prototypes built in InVision, Figma, AdobeXD, etc. or test any public URL - no coding required. Target real users from our panel of over 65.000 Userbrain participants and get your first results in a few hours.

About CheckMarket

Over 10,000 users in more than 150 countries use our enterprise survey tool to conduct beautiful surveys and act on the results. Since 2002 our clients appreciate our free 24/7 support and advanced enterprise features such as multilingual surveys, notifications, automations, security roles, use of own domain, unlimited users, etc.

Our online survey tool provides everything you need to quickly and securely create, distribute and analyze online surveys. We take care of the technical aspect such as hosting, backups, security and capacity, so you can focus on the results and the actions that flow from them.

Turn your questions into business decisions.

You can build a survey from scratch or use one of the survey templates created by our research experts. You can also leave it to us, because our professional services team focuses on what works: best practices, the methodologies, technologies, and processes that lead to actionable insights. We offer a wide range of services; everything from scripting, panels and design, to custom reporting and paper survey projects.

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score

Summary

  • No coding required

  • Multi-language support

  • User Onboarding

  • Employee Training

  • Userlane Assistant

  • In-depth analytics

  • User segmentation

  • Responsive design

  • Privacy Made in Germany

  • Editor mode

Summary

  • Your site tested on Desktop, Tablet and Mobile Devices

  • Download your videos

  • Write your own tasks or use our predefined tasks

  • Get your first results in only a few hours.

  • Test live sites, development sites, protoypes or any public URL - no coding required

  • Demographic Targeting

  • Full screen capture and audio commentary

  • Test with real users from our panel of over 30.000 Userbrain participants

Summary

  • Unlimited users & user rights

  • Use of own domain

  • Free unlimited support 365 days a year

  • Automatic notifications

  • Free survey templates (including Net Promoter Score & Customer Effort Score)

  • Wide range of professional services

  • Exports for SPSS, Excel, Powerpoint & Word

  • Advanced security features

Pricing

Pay as you go

$35.00
per tester
Included in plan:
  • Get testers from our 65k+ pool
  • Save up to 30% on bulk orders
  • Pay as you go, no subscription
  • Demographic Targeting
  • Test prototypes or any public URL
  • Desktop, Mobile or Tablet devices
  • First user test ready in 24 hours
  • No coding required
  • 100% Satisfaction Guarantee

Subscribe & Save

$69.00
per month
Included in plan:
  • Get testers from our 65k+ pool
  • All unused credits roll over
  • Unlimited team members
  • Cancel or change subscription any time
  • Demographic Targeting
  • Test prototypes or any public URL
  • Desktop, Mobile or Tablet devices
  • First user test ready in 24 hours
  • 100% Satisfaction Guarantee
  • No coding required

Invite your own

$99.00
per month
Included in plan:
  • 30 test sessions per month included
  • Unlimited team members
  • Cancel or change subscription any time
  • Test prototypes or any public URL
  • Desktop, Mobile or Tablet devices
  • Demographic Targeting
  • First user test ready in 24 hours
  • No coding required

Pricing

Basic

$150.00
unlimited user(s) / month
Included in plan:
  • 500 monthly survey responses
  • Unlimited users
  • Unlimited number of surveys
  • Unlimited questions per survey
  • Unlimited access to all features

FAQs

    Who are the main user groups of this service?
  • The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application.

  • What is this service generally used for?
  • Our Digital Adoption Solution is designed to maximize software adoption.
    Generally speaking, we have two use cases: User Onboarding and Employee Training

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multiple users can create interactive guides.

  • Does this service integrate with any other apps?
  • As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible.

  • What platforms does this service support?
  • Userlane can be implemented on top of every existing web-based software or e-commerce website.

  • What are some applications this service is commonly used in tandem with?
  • Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

  • Does this service offer an API?
  • Yes.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes. No matter how big your team, you can invite them all to Userbrain and assign roles. No fiddling around with sharing passwords, just easy UX team coordination.

  • What are some applications this service is commonly used in tandem with?
    • Google Analytics
    • Invision
    • Balsamiq Mockups
    • Axure
    • Adobe XD
    • Figma
    • Hotjar
    • Sketch
  • Who are the main user groups of this service?
  • UX Designers, Product Managers, Startup Founders, Usability Experts

  • What is this service generally used for?
  • Remote usability tests of prototypes, websites, web apps, and webshops.

  • Does this service offer guides, tutorials and or customer support?
  • Online Support, Help Center, FAQs, Knowledge Base.

  • What platforms does this service support?
  • Desktop and mobile devices. (PC, MAC, iPhone, iPad)

  • Does this service integrate with any other apps?
  • Yes! You can test prototypes built in InVision, Figma, AdobeXD, Sketch. etc. or test any public URL - no coding required.

  • Does this service offer an API?
  • No.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We've got an extensive help center on our website and we offer free support via email or phone in English, Dutch and French.

  • Does this service integrate with any other apps?
  • Our survey tool integrates with Salesforce, Zendesk, Slack, Zapier and most social media (Facebook, Twitter, LinkedIn, WhatsApp).

  • What is this service generally used for?
  • Customers use our survey tool for various types of research. Here are some examples: Net Promoter Score, customer satisfaction, employee engagement, 360° feedback, website evaluation, ...

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, this feature is included in all pricing plans.

  • Does this service offer an API?
  • Yes, we have an API that allows for tight integration with your internal systems, so that you can automate your research.

Vendor Information

Founded:
-
Based in:
München
Employees:
51-200
Likes:
Followers:
8.4k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.31k

Vendor Information

Founded:
-
Based in:
Turnhout
Employees:
11-50
Likes:
Followers:
807

Other

Who uses Userlane
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, German, Spanish, Italian, French, Chinese
Regional Restrictions:
No restrictions.

Other

Who uses Userbrain
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English, German
Regional Restrictions:
No restrictions.

Other

Who uses CheckMarket
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, French, Dutch
Regional Restrictions:
No restrictions.
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