Compare Userlane vs Survicate vs CheckMarket

Userlane 17 Training and Onboarding	Survicate 105 Feedback Management	CheckMarket 21 Survey & Polling
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Crozscore 91% what is this? User Happiness: 96% Press Buzz: 45% User Trend: no significant changes	Crozscore 91% what is this? User Happiness: 92% Press Buzz: 53% User Trend: interest rising	Crozscore 85% what is this? User Happiness: 81% Press Buzz: 45% User Trend: interest rising
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About Userlane Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge. Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website. These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete. Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application. For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively. When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change. Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.	About Survicate Survicate is a powerful survey, NPS and feedback management software that helps you capture more customer feedback and deliver a better customer experience. Survicate offers: website, web app and in-product (in-app) surveys email and link surveys mobile app surveys for Android and iOS. Survicate also offers two standalone products: Feedback Hub for managing customer feedback from multiple sources in one place Feedback Button for collecting quick website feedback with an always-visible website button Survicate has native integrations with the tools you love and use such as Intercom, HubSpot, Slack, Google Sheets, Google Analytics, Mailchimp, Marketo, and more, allowing you to send survey responses where you need them most and push data from your favorite tools. On its free plan, Survicate offers 100 survey responses per month, unlimited users, unlimited surveys, unlimited number of questions, unlimited question types (including NPS, CSAT, CES), all survey channels (web, email, mobile), and countless native integrations. That's "asking" made easy! Using the suite of all-channel feedback solutions offered by Survicate, customers can increase referrals, improve acquisition rates, reduce churn, build better products, turn detractors into promoters and customers into repeat customers. Get more customer feedback, make smarter decisions.	About CheckMarket Over 10,000 users in more than 150 countries use our enterprise survey tool to conduct beautiful surveys and act on the results. Since 2002 our clients appreciate our free 24/7 support and advanced enterprise features such as multilingual surveys, notifications, automations, security roles, use of own domain, unlimited users, etc. Our online survey tool provides everything you need to quickly and securely create, distribute and analyze online surveys. We take care of the technical aspect such as hosting, backups, security and capacity, so you can focus on the results and the actions that flow from them. Turn your questions into business decisions. You can build a survey from scratch or use one of the survey templates created by our research experts. You can also leave it to us, because our professional services team focuses on what works: best practices, the methodologies, technologies, and processes that lead to actionable insights. We offer a wide range of services; everything from scripting, panels and design, to custom reporting and paper survey projects.
Features 360 Degree Feedback API Application Tracking Attendance Tracking Batch Permissions & Access Calendar Management Data Export Data Import Email Integration Employee Database Employee Incentive Management Employee Onboarding Employee Training External Integrations Feedback Management Gamification Google Apps Integration Multi-User Notifications Onboarding Password & Access Management Scheduling Timesheets Travel Management Vacation & Absence Calendar Video Courses Time Management Employee Engagement	Features Analytics API Calendar Management Contact Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Call Tracking Softphone Review Monitoring Net Promoter Score	Features Analytics API Batch Permissions & Access Calendar Management Contact Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Marketing Automation Multi-User Notifications Scheduling Template Designer Net Promoter Score
Summary No coding required Multi-language support User Onboarding Employee Training Userlane Assistant In-depth analytics User segmentation Responsive design Privacy Made in Germany Editor mode	Summary Multi-channel surveys: website surveys, email surveys, mobile app surveys Unlimited users on each plan to encourage collaboration and team engagement Unlimited surveys and questions in a survey so you get as much feedback as possible Engage the right people, at the right time with contextual surveys and a wealth of targeting options Set up surveys effortlessly with an intuitive survey creator - no coding. Apply conditional logic (branching) to always ask spot-on questions Create brand-friendly surveys that feel like part of your website or product Pull data from the tools you love and push survey responses where you need them most with 15+ native integrations. Monitor customer feedback with easy-to-use dashboards and reports Choose from 15 questions types and 125 survey templates including NPS, CSAT, CES	Summary Unlimited users & user rights Use of own domain Free unlimited support 365 days a year Automatic notifications Free survey templates (including Net Promoter Score & Customer Effort Score) Wide range of professional services Exports for SPSS, Excel, Powerpoint & Word Advanced security features
	Pricing Free Free Included in plan: 25 survey responses every month NPS, CSAT, CES and 12 more question types Email, link, web and mobile surveys Unlimited users and surveys HubSpot, Intercom and more integrations Slack and email notifications Skip logic surveys Respondent identification and enrichment 125+ professional survey templates Essential $79.00 per month Included in plan: 250 survey responses every month Google Sheets integration Answers and attributes piping Custom ‘thank you’ page and actions Data retention: unlimited Professional $159.00 per month Included in plan: 1000 survey responses every month Survicate branding removed Custom design (CSS) Advanced targeting Automated recurring surveys Custom domain Premium integrations: Marketo, Pardot, Salesforce Ultimate $349.00 per month Included in plan: 5000 survey responses every month Survey sampling SAML SSO authentication Data export API Webhooks	Pricing Basic $150.00 unlimited user(s) / month Included in plan: 500 monthly survey responses Unlimited users Unlimited number of surveys Unlimited questions per survey Unlimited access to all features
FAQs Who are the main user groups of this service? The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application. What is this service generally used for? Our Digital Adoption Solution is designed to maximize software adoption. Generally speaking, we have two use cases: User Onboarding and Employee Training Does this service offer guides, tutorials and or customer support? Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane. Does this service offer multi-user capability (e.g. teams)? Yes, multiple users can create interactive guides. Does this service integrate with any other apps? As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible. What platforms does this service support? Userlane can be implemented on top of every existing web-based software or e-commerce website. What are some applications this service is commonly used in tandem with? Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools. Does this service offer an API? Yes.	FAQs Does this service integrate with any other apps? Intercom, HubSpot, Slack, Google Sheets, Google Analytics, ActiveCampaign, Segment, Mailchimp, FullStory, Klaviyo, Drip, Marketo, Salesforce, Pardot, and more. Available for custom integrations: Zapier and webhooks. What is this service generally used for? Collecting customer feedback at every stage of the customer journey and each customer touchpoint. Gathering feedback by running targeted website and web app surveys, sending email surveys and running surveys inside mobile apps. Business can then act on customer insights thanks to countless native integrations. Use cases include running follow-up, feedback-based marketing campaigns that drive business growth, for example driving referrals and positive reviews after identifying NPS promoters. Who are the main user groups of this service? Companies of all sizes that value customer feedback and want to become a customer-centric business because they see it as a growth opportunity. Companies that want to act on customer feedback and capitalize on it. Some personas using Survicate include, but are not limited to, the following roles: Marketing, Product or CS people, particularly Insights Managers, Digital and Product Marketing specialists, Product Managers, User Researchers, UX specialists, Customer Success Specialists, and more. Does this service offer guides, tutorials and or customer support? Yes, Survicate offers blog, Knowledge Base, webinar and demo resources. What are some applications this service is commonly used in tandem with? Intercom, HubSpot, ActiveCampaign, Slack, Google Sheets, Google Analytics. Does this service offer an API? Yes. Does this service offer multi-user capability (e.g. teams)? Yes, Survicate offers unlimited users on each plan, including the free plan, to encourage collaboration.	FAQs Does this service offer guides, tutorials and or customer support? We've got an extensive help center on our website and we offer free support via email or phone in English, Dutch and French. Does this service integrate with any other apps? Our survey tool integrates with Salesforce, Zendesk, Slack, Zapier and most social media (Facebook, Twitter, LinkedIn, WhatsApp). What is this service generally used for? Customers use our survey tool for various types of research. Here are some examples: Net Promoter Score, customer satisfaction, employee engagement, 360° feedback, website evaluation, ... Does this service offer multi-user capability (e.g. teams)? Yes, this feature is included in all pricing plans. Does this service offer an API? Yes, we have an API that allows for tight integration with your internal systems, so that you can automate your research.
Vendor Information Founded: - Based in: München Employees: 51-200 Likes: Followers: 8.04k	Vendor Information Founded: 2013 Based in: Warsaw Employees: 2-10 Likes: Followers: 13.9k	Vendor Information Founded: - Based in: Turnhout Employees: 11-50 Likes: Followers: 804
Other Who uses Userlane Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English, German, Spanish, Italian, French, Chinese Regional Restrictions: No restrictions.	Other Who uses Survicate Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses CheckMarket Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, French, Dutch Regional Restrictions: No restrictions.