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About UserGuiding

Complexity of SaaS products
Let's say Max has developed a very promising SaaS product. It has the latest technology and solves problems of many people. With some PR, people start to visit the website but they don't turn into users, they just leave. Max has to show the core values of his product to his visitors to turn them into actual users. But his platform is not very clear and familiar, he has to do something to close the knowledge gap faced by his visitors to make his platform discoverable and easy to use. At this point, UserGuiding is a great tool to take really quick actions and take the customers by the hand. Max can create a tutorial guide with UserGuiding without coding to drive visitors to the AHA moment faster than ever.

Development resources are valuable
Max has only a friend helping him developing the product. There are lots of bugs to fix. They have lots of ideas to improve the product. But to get new users, they should stop all the work and start to build an onboarding process, with one of their common friend who is a designer and front-end developer. Without Userguiding, building such onboarding processes take ~10 days to design and implement. For each guide.

Reusability & analytics
Onboarding is not a one time thing. After getting good results for a few weeks, they decide to implement a tracking system for their onboarding process. It takes a few days for it to work swiftly, Max sees that some steps are working with much less performance than others and they decide to build another onboarding guide. They have to hire the designer & front-end developer again and stop the improvement of the product again. Userguiding provides detailed step analytics so you can easily see the completion rates and make changes, in a few minutes.

Result-oriented
With UserGuiding Max can create interactive product tours and walkthroughs which actually help his users achieve tasks at the same time. So new users will not only see how they are supposed to go over a task, they will be able to take real action while viewing the guides which will increase the engagement.

Non-technical friendly
Creating guides is a task that requires so many development hours. With UserGuiding, product or marketing teams can create interactive walkthroughs in minutes.

Analytics
Userguiding provides analytics for each process. Max can view the start/complete ratios of his guides and in-depth step analytics where he can see the number and percentage of people proceeding to the later steps. This analytic summary will give him strong feedback about his current UX patterns.

About Whatfix

Whatfix is a game-changing Performance Support platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

What We Do:

Effective User Onboarding:
Accelerate your use onboarding with real-time, in-app guidance.

Smarter Employee Training:
Live training with application enabling active-learning and OTJ training.

Reduce Support Overhead:
Just-in-time, contextual help & guidance for both customers and employees. This reduces support requests and your overhead costs.

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Summary

  • No coding required

  • User onboarding

  • Employee onboarding

  • Product tours

  • Chat & video support

  • In-depth analytics reports

  • User segmentation & custom attributes

  • Team members with no extra cost

  • Customizable design

Summary

  • Multi Browser Support

  • Rich Display Options

  • SCORM Compliance

  • Smarter Targeting

  • Multilingual Support

  • Highly Secure

  • User Level Tracking

  • Customized Reports

  • API Support for External Analytics Integration

Pricing

Start-up Plan

$99.00
Up to 2.000 monthly active users
Included in plan:
  • Detailed analytics
  • Unlimited guides
  • Unlimited hotspots
  • Single team member

Growth Plan

$249.00
Up to 5.000 monthly active users
Included in plan:
  • No UserGuiding branding
  • Unlimited team members
  • E-mail & Chat support priority

Pricing

Whatfix


1 user(s) / month
Included in plan:
  • Contact us for a Quote
  • Easy Guide Creation
  • Rich Display Options
  • Multiple Touchpoints Engagement
  • Multilingual Support
  • Multi Device Support
  • Zero Code Integration
  • Smart Targeting
  • User Level Tracking
  • Compatibility And Cross Browser Support
  • Frames Support
  • Analytics
  • Multi Format Support
  • Proactive Support & Training
  • Seamless Integrations
  • Multiple Content Support
  • SSL Support
  • SCORM Compliant
  • ISO 27001 Certified

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes.

    We have chat & e-mail support and detailed knowledge base. We also schedule video calls with everyone interested in Userguiding!

  • What platforms does this service support?
  • UserGuiding supports every web app on every web browser.

  • Does this service offer an API?
  • No.

  • Does this service integrate with any other apps?
  • Google Tag Manager & Google Analytics.

  • What are some applications this service is commonly used in tandem with?
  • Userguiding is mostly integrated with Google Analytics, to get detailed reports and understand user behaviour.

  • What is this service generally used for?
    • User Onboarding,
    • Product Tours & Walkthroughs,
    • New Feature Promotion,
    • Employee Onboarding
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes! While some of your team members prepare guides, one manager can decide which guide will go live.

  • Who are the main user groups of this service?
  • Our main user persona includes Product Managers, Marketing Directors in SaaS companies, also Innovation and Digital Adoption departments in big enterprises.

    SaaS companies have difficulty showing how their software works to their visitors. They waste precious time mainly with repetitive questions. Interactive guides are more effective than knowledge bases because users tend to enjoy do something while learning, instead of reading.

    Large enterprises with lots of employees are using Userguiding for employee onboarding and feature promotion.

FAQs

    Does this service offer an API?
  • Yes, we have an API.

  • Does this service integrate with any other apps?
  • Yes, Whatfix integrates with Desk.com, ServiceNow, Google Chrome, Intercom, Salesforce, Peoplesoft, and Zendesk.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
159

Vendor Information

Founded:
-
Based in:
San Jose
Employees:
51-200
Likes:
Followers:

Other

Who uses UserGuiding
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Whatfix
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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