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About UserGuiding

Complexity of SaaS products
Let's say Max has developed a very promising SaaS product. It has the latest technology and solves problems of many people. With some PR, people start to visit the website but they don't turn into users, they just leave. Max has to show the core values of his product to his visitors to turn them into actual users. But his platform is not very clear and familiar, he has to do something to close the knowledge gap faced by his visitors to make his platform discoverable and easy to use. At this point, UserGuiding is a great tool to take really quick actions and take the customers by the hand. Max can create a tutorial guide with UserGuiding without coding to drive visitors to the AHA moment faster than ever.

Development resources are valuable
Max has only a friend helping him developing the product. There are lots of bugs to fix. They have lots of ideas to improve the product. But to get new users, they should stop all the work and start to build an onboarding process, with one of their common friend who is a designer and front-end developer. Without Userguiding, building such onboarding processes take ~10 days to design and implement. For each guide.

Reusability & analytics
Onboarding is not a one time thing. After getting good results for a few weeks, they decide to implement a tracking system for their onboarding process. It takes a few days for it to work swiftly, Max sees that some steps are working with much less performance than others and they decide to build another onboarding guide. They have to hire the designer & front-end developer again and stop the improvement of the product again. Userguiding provides detailed step analytics so you can easily see the completion rates and make changes, in a few minutes.

Result-oriented
With UserGuiding Max can create interactive product tours and walkthroughs which actually help his users achieve tasks at the same time. So new users will not only see how they are supposed to go over a task, they will be able to take real action while viewing the guides which will increase the engagement.

Non-technical friendly
Creating guides is a task that requires so many development hours. With UserGuiding, product or marketing teams can create interactive walkthroughs in minutes.

Analytics
Userguiding provides analytics for each process. Max can view the start/complete ratios of his guides and in-depth step analytics where he can see the number and percentage of people proceeding to the later steps. This analytic summary will give him strong feedback about his current UX patterns.

About Userlane

Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.

Companies can reduce training costs and implement new software more rapidly and without any resilience to change.

Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

About myQuest

It’s time for corporate learning to shift from ‘training people’ to ‘people learning.’ It’s time for learning that’s personalized, contextualized, and centered on feedback.

Ask yourself: Why are so many learning platforms a compromise? Why don’t they design a high-impact platform that engages people; that’s self-driven so learning sticks? And really, why isn’t there more meaning and scalability in existing solutions?

It’s time to stop focusing on workarounds that don’t work. It’s time for real, engaged learning experiences through action-based strategies — for transformational impact, tangible learning outcomes and ROI. It’s time for myQuest.

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Summary

  • No coding required

  • User onboarding

  • Employee onboarding

  • Product tours

  • Chat & video support

  • In-depth analytics reports

  • User segmentation & custom attributes

  • Team members with no extra cost

  • Customizable design

Summary

  • No coding required

  • Multi-language support

  • User Onboarding

  • Employee Training

  • Userlane Assistant

  • In-depth analytics

  • User segmentation

  • Responsive design

  • Privacy Made in Germany

  • Editor mode

Summary

  • Action-based micro-learning experiences

  • Built-in habit-formation tools

  • Gamification

  • Native iOS & Android mobile apps

  • Full white label solution

  • Integrates with over 1,000 third-party systems

  • Available in all languages

  • Pay only for what you use

  • Group and 1:1 coaching

  • Robust analytics dashboard

Pricing

Start-up Plan

$99.00
Up to 2.000 monthly active users
Included in plan:
  • Detailed analytics
  • Unlimited guides
  • Unlimited hotspots
  • Single team member

Growth Plan

$249.00
Up to 5.000 monthly active users
Included in plan:
  • No UserGuiding branding
  • Unlimited team members
  • E-mail & Chat support priority

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes.

    We have chat & e-mail support and detailed knowledge base. We also schedule video calls with everyone interested in Userguiding!

  • What platforms does this service support?
  • UserGuiding supports every web app on every web browser.

  • Does this service offer an API?
  • No.

  • Does this service integrate with any other apps?
  • Google Tag Manager & Google Analytics.

  • What are some applications this service is commonly used in tandem with?
  • Userguiding is mostly integrated with Google Analytics, to get detailed reports and understand user behaviour.

  • What is this service generally used for?
    • User Onboarding,
    • Product Tours & Walkthroughs,
    • New Feature Promotion,
    • Employee Onboarding
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes! While some of your team members prepare guides, one manager can decide which guide will go live.

  • Who are the main user groups of this service?
  • Our main user persona includes Product Managers, Marketing Directors in SaaS companies, also Innovation and Digital Adoption departments in big enterprises.

    SaaS companies have difficulty showing how their software works to their visitors. They waste precious time mainly with repetitive questions. Interactive guides are more effective than knowledge bases because users tend to enjoy do something while learning, instead of reading.

    Large enterprises with lots of employees are using Userguiding for employee onboarding and feature promotion.

FAQs

    Who are the main user groups of this service?
  • The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multiple user can create Userlanes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.

  • What is this service generally used for?
  • Userlanes can generally be applied to two use cases:
    User Onboarding & Employee Training

  • Does this service integrate with any other apps?
  • As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.

  • What platforms does this service support?
  • Userlane can be implemented on top of every existing web-based software or e-commerce website.

  • What are some applications this service is commonly used in tandem with?
  • Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

  • Does this service offer an API?
  • Yes.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, we assign our customers a personal Project Manager and offer ongoing help and support. We also offer tutorials, guides, and a comprehensive knowledge base.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, with myQuest you can create as many teams as you'd like and deliver personalized learning experiences to each team.

  • What platforms does this service support?
  • Our software can be integrated with over 1,000 third-party systems, and can be connected to your website domain.

  • Does this service offer an API?
  • Not at the moment.

  • Does this service integrate with any other apps?
  • Yes, myQuest integrates with more than 1,000 different app and systems.

  • Who are the main user groups of this service?
  • Large organizations, companies, enterprises, and business consultants and trainers.

  • What is this service generally used for?
  • myQuest is an action-based training platform used by organizations to effectively train employees and customers.

Vendor Information

Founded:
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Based in:
-
Employees:
-
Likes:
388
Followers:
172

Vendor Information

Founded:
-
Based in:
München
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses UserGuiding
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Userlane
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
German, French, Italian, Spanish, Chinese, English
Regional Restrictions:
No restrictions.

Other

Who uses myQuest
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
German, French, Spanish, Dutch, Portuguese, English, Arabic, Hebrew
Regional Restrictions:
No restrictions.
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