Compare Unigma vs ActivTrak vs ServiceDesk Plus

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Crozscore:

67%
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77%
27%
interest falling

Crozscore:

88%
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88%
45%
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Crozscore:

86%
what is this?
80%
49%
interest rising
Unigma screenshot ActivTrak screenshot view 5 more ServiceDesk Plus screenshot

Software Description:

Unigma is unified cloud monitoring, built for IT service providers. Unigma does monitoring, alerting, cost management and reporting for public clouds – Amazon Web Services, Microsoft Azure, and Google Cloud, with benefits that are important to MSPs and Service Providers – multi-tenant, single pane of glass views, reporting, policy driven alerting, and integration with industry tools like Kaseya, Autotask, ConnectWise, built to your brand, and backed by a NOC service to augment your team.

Software Description:

ActivTrak is an easy-to-use, easy-to-install cloud-based monitoring software allowing employers of on-site and remote workers to monitor web and application usage, better-improving performance and workplace control.

ActivTrak works when you install an agent onto one or more workstations (either directly, remotely or via Active Directory). The agent is invisible to the user, so no one will know you installed it unless you want them to. Once installed, you can begin seeing usage data within a matter of minutes.

ActivTrak has a very simple, intuitive dashboard allowing you to easily set alarms for user activity notifications and track multiple user sessions in real time from a single screen. The agent quickly collects title bars, URLs, and screenshots and can easily shut down applications or notify you of flagged usage.

Some features include:

  • Silent/Invisible Agent
  • Easy-to-read dashboard
  • Auto-populated usage reports (7)
  • Screenshots
  • Custom & pre-built Alarms that capture specific activity
  • Real-time Monitoring
  • Website blocking
  • Activity Categorization (both activity type & productivity Value
  • Scheduled Monitoring

ActivTrak is Free to use up to 3 computers. Your free account allows for 3GB of storage space (used for screenshots and logs) and allows for limited screenshots (1 per activity).

Premium plans & pricing are available inside your free account under 'Subscription.'

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • Notifications
  • Multi-User
  • Data Import
  • Customer Management
  • API
  • File Sharing

Features:

  • Time Management
  • Expense Tracking
  • Attendance Tracking
  • Multi-User
  • Timesheets
  • Dashboard
  • Scheduling
  • Notifications
  • Data Visualization
  • Analytics
  • Data Export
  • Project Management
  • Email Integration
  • Batch Permissions & Access

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Free

Free
Included in plan:
  • 3 Monitoring Agents
  • 3GB of Storage (used for screenshots & logs)
  • Website Blocking
  • 1 Screenshot per activity (unlimited on Premium Plan)
  • Alarms
  • Real-time Monitoring
  • Auto-populated usage reports
  • Activity categorization (custom and pre-populated)
  • Productivity categorization
  • Create & Assign Work Groups
  • Grant Access to your dashboard (Admin & View-only)

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Absolutely. We have an extremely useful online help center with tutorial videos, article and a forum to discuss with other ActivTrak users. Additionally, we provide online chat and live phone support from our office in Dallas, TX.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes! Administrators can grant access to their ActivTrak dashboard as either fellow administrators, or users with view-only priveledges. Administrators can see a manipulate anything in ActivTrak, but view-only user can be assign 'Viewable Groups' which limits the data they have access to.

  • Who are the main user groups of this service?
  • While anyone can use ActivTrak, our core user groups include HR & IT Managers, general department managers, executives and school administrators.

  • Does this service offer an API?
  • Currently being created.

  • What is this service generally used for?
  • Workstation Monitoring for the purpose of accurate billing, productivity optimization, security and internet usage policy enforcement.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
85
Followers:

Publisher:

Founded:
-
Based in:
Dallas
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.1k
Followers:

Other:

Who uses Unigma
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Regional Restrictions:
No restrictions.

Other:

Who uses ActivTrak
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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