Compare Unigma vs ActivTrak vs Vision Helpdesk

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81%
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Unigma screenshot ActivTrak screenshot view 5 more Vision Helpdesk screenshot view 2 more

Software Description:

Unigma is unified cloud monitoring, built for IT service providers. Unigma does monitoring, alerting, cost management and reporting for public clouds – Amazon Web Services, Microsoft Azure, and Google Cloud, with benefits that are important to MSPs and Service Providers – multi-tenant, single pane of glass views, reporting, policy driven alerting, and integration with industry tools like Kaseya, Autotask, ConnectWise, built to your brand, and backed by a NOC service to augment your team.

Software Description:

ActivTrak is an easy-to-use, easy-to-install cloud-based monitoring software allowing employers of on-site and remote workers to monitor web and application usage, better-improving performance and workplace control.

ActivTrak works when you install an agent onto one or more workstations (either directly, remotely or via Active Directory). The agent is invisible to the user, so no one will know you installed it unless you want them to. Once installed, you can begin seeing usage data within a matter of minutes.

ActivTrak has a very simple, intuitive dashboard allowing you to easily set alarms for user activity notifications and track multiple user sessions in real time from a single screen. The agent quickly collects title bars, URLs, and screenshots and can easily shut down applications or notify you of flagged usage.

Some features include:

  • Silent/Invisible Agent
  • Easy-to-read dashboard
  • Auto-populated usage reports (7)
  • Screenshots
  • Custom & pre-built Alarms that capture specific activity
  • Real-time Monitoring
  • Website blocking
  • Activity Categorization (both activity type & productivity Value
  • Scheduled Monitoring

ActivTrak is Free to use up to 3 computers. Your free account allows for 3GB of storage space (used for screenshots and logs) and allows for limited screenshots (1 per activity).

Premium plans & pricing are available inside your free account under 'Subscription.'

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

  • Notifications
  • Multi-User
  • Data Import
  • Customer Management
  • API
  • File Sharing

Features:

  • Time Management
  • Expense Tracking
  • Attendance Tracking
  • Multi-User
  • Timesheets
  • Dashboard
  • Scheduling
  • Notifications
  • Data Visualization
  • Analytics
  • Data Export
  • Project Management
  • Email Integration
  • Batch Permissions & Access

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Free

Free
Included in plan:
  • 3 Monitoring Agents
  • 3GB of Storage (used for screenshots & logs)
  • Website Blocking
  • 1 Screenshot per activity (unlimited on Premium Plan)
  • Alarms
  • Real-time Monitoring
  • Auto-populated usage reports
  • Activity categorization (custom and pre-populated)
  • Productivity categorization
  • Create & Assign Work Groups
  • Grant Access to your dashboard (Admin & View-only)

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Absolutely. We have an extremely useful online help center with tutorial videos, article and a forum to discuss with other ActivTrak users. Additionally, we provide online chat and live phone support from our office in Dallas, TX.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes! Administrators can grant access to their ActivTrak dashboard as either fellow administrators, or users with view-only priveledges. Administrators can see a manipulate anything in ActivTrak, but view-only user can be assign 'Viewable Groups' which limits the data they have access to.

  • Who are the main user groups of this service?
  • While anyone can use ActivTrak, our core user groups include HR & IT Managers, general department managers, executives and school administrators.

  • Does this service offer an API?
  • Currently being created.

  • What is this service generally used for?
  • Workstation Monitoring for the purpose of accurate billing, productivity optimization, security and internet usage policy enforcement.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
Dallas
Employees:
11-50
Likes:
3.63k
Followers:
445

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:

Other:

Who uses Unigma
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Regional Restrictions:
No restrictions.

Other:

Who uses ActivTrak
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Polish, Portuguese, Turkish, Russian, Dutch, French, Spanish, Italian
Regional Restrictions:
No restrictions.
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