Compare Unatrix vs Freshdesk

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About Unatrix

Unatrix offers a unique platform for both recruitment and sales, with modern solutions to cover all your processes and promote collaboration with full flexibility.

Customer satisfaction is guaranteed by continuous development of the functionalities and constant support.

About Freshdesk

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Budgeting
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • External Integrations
  • Feedback Management
  • Forecasting
  • Multi-User
  • Notifications
  • Onboarding
  • Scheduling
  • Travel Management
  • Softphone
  • Behavioral Testing
  • Soft Skill Testing
  • Cognitive Testing
  • Personality Testing
  • Psychometric Testing
  • Employee Engagement

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Summary

  • ERP: With the ERP module, projects and assignments can be easily planned.

  • ATS: The Applicant Tracking System allows you to publish job ads across different channels, a powerful tool to track application processes and to communicate with candidates.

  • CRM: This extension enables users to manage clients and sales processes.

  • Metrics: 25% increase in project placements per month, 30% reduction in cost-per-hire, 40% reduction in time-per-hire and real-time statistics.

Summary

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Pricing

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs

    Who are the main user groups of this service?
  • HR services, recruitment agencies, engineering services providers

  • Does this service offer an API?
  • Yes, REST API

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it is scalable from 3 to unlimited users

  • Does this service integrate with any other apps?
  • Yes, the integration is made via REST API

  • What are some applications this service is commonly used in tandem with?
  • With human resource management system (HRMS)

  • What is this service generally used for?
  • Recruitment, matching, job posting, multi-channel-posting, applicant tracking, manage clients, manage sales processes, plan projects, plan assignments

FAQs

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Vendor Information

Founded:
-
Based in:
Munich
Employees:
11-50
Likes:
Followers:
121

Vendor Information

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:
21.6k

Other

Who uses Unatrix
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
German, English, French, Italian, Spanish
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.
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