Compare Unatrix vs Freshdesk vs EPESI CRM

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Crozscore:

69%
what is this?
80%
22%
interest falling

Crozscore:

86%
what is this?
80%
58%
no significant changes

Crozscore:

59%
what is this?
38%
interest falling
Unatrix screenshot view 1 more Freshdesk screenshot EPESI CRM screenshot view 4 more

Software Description:

Unatrix offers a unique platform for both recruitment and sales, with modern solutions to cover all your processes and promote collaboration with full flexibility.

Customer satisfaction is guaranteed by continuous development of the functionalities and constant support.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

EPESI CRM is an open source application for any company. It is a tool with multiple features that allows organizing, processing and storing information in every business. It helps you to manage your data precisely, flexibly and easily, simplifying internal communication and making workflow more efficient.

Advantages of EPESI CRM:
1. Web-based application
2. Easy to use and configure
3. Intuitive interface
4. Modular structure
5. Organized internal communication
6. Multilingual handling
7. OS platform independent
8. Enterprise support

Thanks to its modular design EPESI serves also as a base for extensions - it is prepared for additional modules to be attached to it, like building blocks. You can get these modules from our store, create them yourself or ask some third party to do so.

Our CRM (Customer Relationship Management) system has many advantages that are desired by companies. It allows storing data on servers in a very simple and accessible way, allowing you to use the safety and security of advanced computer technologies. It makes data sharing very easy and fast, allowing you to share all kinds of calendar events, client data and internal information.

With EPESI all company employees (unlimited number of users) can access data from anywhere - all the requirements are an Internet connection and a web browser. EPESI also records a full history of changes and other user activities and allows controlling the data access down to individual fields.

The recommended option (fast and easy, no IT knowledge required) to start using EPESI is choosing Cloud edition.
We will host your data in a secure computer center, with redundant disks, backups and fast and reliable Internet connection.

Try now 30-day EPESI Cloud for free and then run your business efficiently!

Features:

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Data Visualization
  • External Integrations
  • Data Export
  • Expense Tracking
  • Supplier Management
  • Notifications
  • Project Management
  • Dashboard
  • Calendar Management
  • Scheduling
  • Multi-Currency
  • Inventory Tracking
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Customer Management
  • Lead Management
  • Task Scheduling/Tracking
  • Email Integration
  • File Transfer
  • Data Import
  • Contact Sharing
  • Contact Management
  • File Sharing

Summary:

  • ERP: With the ERP module, projects and assignments can be easily planned.

  • ATS: The Applicant Tracking System allows you to publish job ads across different channels, a powerful tool to track application processes and to communicate with candidates.

  • CRM: This extension enables users to manage clients and sales processes.

  • Metrics: 25% increase in project placements per month, 30% reduction in cost-per-hire, 40% reduction in time-per-hire and real-time statistics.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • An integrated e-mail client

  • Tasks and address book

  • Shared calendar

  • Unique solutions:- Advanced permission system- Easy form filling (Click2Fill)- Record change tracking (Watchdog)- Full record history

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Pricing:

  • Starting from: $29.00/month
  • Credit card required: No
  • Free if you have your own server (hosting) and implement by yourself.
    Monthly fee if you want use EPESI CRM on our cloud (hosting).

FAQs:

    Who are the main user groups of this service?
  • HR services, recruitment agencies, engineering services providers

  • Does this service offer an API?
  • Yes, REST API

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it is scalable from 3 to unlimited users

  • Does this service integrate with any other apps?
  • Yes, the integration is made via REST API

  • What are some applications this service is commonly used in tandem with?
  • With human resource management system (HRMS)

  • What is this service generally used for?
  • Recruitment, matching, job posting, multi-channel-posting, applicant tracking, manage clients, manage sales processes, plan projects, plan assignments

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    What platforms does this service support?
  • Web based - needed only internet browser and internet connection. Platform and system independent.

  • Does this service offer an API?
  • There is no need.

  • What is this service generally used for?
  • Manage clients, create and plan sales opportunities (assignments), plan projects with tickets, contact internally,

  • What are some applications this service is commonly used in tandem with?
  • Works e.g. with Roundcube, Telegram app.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. http://www.epesi.org/Main_Page, Free help on dedicated Forum - http://forum.epesibim.com/, Social media, Paid Premium Technical Support (hour packages - credits).

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. System can be operated by unlimited amount of users (groups, permissions, credentials).

  • Who are the main user groups of this service?
  • All kinds of businesses (production, sales, services etc.).

  • Does this service integrate with any other apps?
  • Yes, e.g. Telegram app.

Publisher:

Founded:
-
Based in:
Munich
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
2006
Based in:
-
Employees:
2-10
Likes:
Followers:

Other:

Who uses Unatrix
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French, Spanish, Italian, German
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses EPESI CRM
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Arabic, Bulgarian, Czech, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Indonesian, Italian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Turkish, Vietnamese, Chinese, Croatian, Danish, Hungarian, Japanese, Korean, Serbian, Slovak, Thai
Regional Restrictions:
No restrictions.
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