Compare Twilio vs Knowlarity

Software Description:

Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS messages into their applications.
This way, it powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
It helps developers to take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems.

Software Description:

Knowlarity is a pioneer in automated voice technologies with an inexpensive hosted custom voice solution that organizations use to make personalized calls to lots of their customers in a day.
They offer four products: Superreceptionist, Smartivr, Superconference, and knowlus.
Knowlarity aims to bring cutting edge telephony and voice technologies to as many as possible entrepreneurs with access to telephones.

Features:

• API

Features:

• Call Disposition
• Call Tracking
• Softphone
• Analytics
• API
• CRM Integration

Summary:

• Phone Numbers API

• Convert Text to Speech and Play Audio

• Create Conferences

• Call Queues

• Convert Speech to Text

• Record Store Calls

Summary:

• Call Recording: This allows monitoring the quality of user's customer support or analyzing calls from customers and prospects.

• Multi-Agent Access: Divides responsibility and allows executives to access their call logs even when you’re not available.

• Notifications: Users can choose to get email alerts for calls that couldn’t be answered or even for new voicemails.

• Outbound Calling: Every call made through toll-free number is recorded and synced with user's CRM.

• SuperConference: It allows users to share their phone number and conference PIN with up to 9 other participants and create a secure conference call room.

• Click-to-Call: Integrates the Click-to-Call button in user's email and ad campaigns to measure ROI.

Pricing:

• Credit card required: N/A

• Twilio offers various pay-as-you-go pricing options for: voice, messaging, SIP trunking, network traversal, task roouter, and lookup.

Pricing:

• Credit card required: No

• Free: for 1 user
  Basic: $14.20/month for 2 users
  Advanced: $26/month for 4 users
  Premium: $52.90/month for 6 users
  Enterprise: Pricing on request.

FAQs:

Who are the main user groups of this service?

• Users of Twillio are leading companies like Coca Cola, Paypal, eHarmony, Shopify and others.

What is this service generally used for?

• Twilio is generally used for cloud communications.

What platforms does this service support?

• Twilio Client calls are made either through Adobe Flash or WebRTC, and it works on: Google Chrome 11+ (Chrome incognito mode not supported); Internet Explorer 10 and greater; Safari 5 and greater; Firefox 3.6 and greater with Flash 10.1 or higher installed.

What are some applications this service is commonly used in tandem with?

• It is used in tandem with: Desk.com; LogicMonitor; Checkfront; OutSystems Platform; Vision Helpdesk; and Zendesk.

Does this service integrate with any other apps?

• It integrates with other apps.

Does this service offer an API?

• The Twilio REST API allows developers to query meta-data about their account, phone numbers, calls, text messages, and recordings.

Does this service offer multi-user capability (e.g. teams)?

• With Multi-user capability, account owners can invite team members to collaborate on projects at different permission levels.

Does this service offer guides, tutorials and or customer support?

• Users can file a support ticket, and there are also phone support, FAQs and How Tos.

FAQs:

Who are the main user groups of this service?

• Knowlarity loves working with enterprises and startups in emerging markets.

What is this service generally used for?

• It is generally used for a cloud telephony.

What are some applications this service is commonly used in tandem with?

• It is used in tandem with various CRM systems.

Does this service integrate with any other apps?

• Knowlarity has an ability to integrate seamlessly with CRM applications, such as: FreshDesk, Salesforce, ZOHO, and Zendesk.

Does this service offer an API?

• Their API is based on REST principles, so it’s very easy to write and test applications.

Does this service offer multi-user capability (e.g. teams)?

• It allows Multi-Agent Access.

Does this service offer guides, tutorials and or customer support?

• They offer: blog, knowledge base, phone support, and email support.

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