Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS messages into their applications.
This way, it powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
It helps developers to take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems.
About Knowlarity
Knowlarity is a pioneer in automated voice technologies with an inexpensive hosted custom voice solution that organizations use to make personalized calls to lots of their customers in a day.
They offer four products: Superreceptionist, Smartivr, Superconference, and knowlus.
Knowlarity aims to bring cutting edge telephony and voice technologies to as many as possible entrepreneurs with access to telephones.
Features
API
Batch Permissions & Access
Data Export
Data Import
External Integrations
File Sharing
File Transfer
Multi-User
Notifications
Third-Party Plugins/Add-Ons
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Comparative Reporting
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Escalation Management
Interactive Voice Response
Summary
Phone Numbers API
Convert Text to Speech and Play Audio
Create Conferences
Call Queues
Convert Speech to Text
Record Store Calls
Summary
Call Recording: This allows monitoring the quality of user's customer support or analyzing calls from customers and prospects.
Multi-Agent Access: Divides responsibility and allows executives to access their call logs even when you’re not available.
Notifications: Users can choose to get email alerts for calls that couldn’t be answered or even for new voicemails.
Outbound Calling: Every call made through toll-free number is recorded and synced with user's CRM.
SuperConference: It allows users to share their phone number and conference PIN with up to 9 other participants and create a secure conference call room.
Click-to-Call: Integrates the Click-to-Call button in user's email and ad campaigns to measure ROI.
Pricing
Credit card required: No
Twilio offers various pay-as-you-go pricing options for: voice, messaging, SIP trunking, network traversal, task roouter, and lookup.
Pricing
Credit card required: No
Advance: $26/month for 6 users
Premium: $52.90/month for 12 users
Premium Plus: $75/month for 20 users
Enterprise: Custom 1. Pricing on request
FAQs
Who are the main user groups of this service?
Users of Twillio are leading companies like Coca Cola, Paypal, eHarmony, Shopify and others.
What is this service generally used for?
Twilio is generally used for cloud communications.
What platforms does this service support?
Twilio Client calls are made either through Adobe Flash or WebRTC, and it works on: Google Chrome 11+ (Chrome incognito mode not supported); Internet Explorer 10 and greater; Safari 5 and greater; Firefox 3.6 and greater with Flash 10.1 or higher installed.
What are some applications this service is commonly used in tandem with?
It is used in tandem with: Desk.com; LogicMonitor; Checkfront; OutSystems Platform; Vision Helpdesk; and Zendesk.
Does this service integrate with any other apps?
It integrates with other apps.
Does this service offer an API?
The Twilio REST API allows developers to query meta-data about their account, phone numbers, calls, text messages, and recordings.
Does this service offer multi-user capability (e.g. teams)?
With Multi-user capability, account owners can invite team members to collaborate on projects at different permission levels.
Does this service offer guides, tutorials and or customer support?
Users can file a support ticket, and there are also phone support, FAQs and How Tos.
FAQs
Who are the main user groups of this service?
Knowlarity loves working with Enterprises and Start-ups in emerging markets.
What is this service generally used for?
It is generally used for a cloud telephony.
What are some applications this service is commonly used in tandem with?
It is used in tandem with various CRM systems.
Does this service integrate with any other apps?
Knowlarity has an ability to integrate seamlessly with CRM applications, such as: FreshDesk, Salesforce, ZOHO, and Zendesk.
Does this service offer an API?
Their API is based on REST principles, so it’s very easy to write and test applications.
Does this service offer multi-user capability (e.g. teams)?
It allows Multi-Agent Access.
Does this service offer guides, tutorials and or customer support?
They offer: blog, knowledge base, phone support, and email support.
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