Compare Twilio vs Rackspace vs Help Desk Migration

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Crozscore:

86%
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81%
57%
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Crozscore:

93%
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93%
59%
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Crozscore:

68%
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100%
27%
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Twilio screenshot view 4 more Rackspace screenshot Help Desk Migration screenshot view 3 more

Software Description:

Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS messages into their applications.
This way, it powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
It helps developers to take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems.

Software Description:

Rackspace® is the #1 managed cloud company, delivering open technologies and powering hundreds of thousands of customers worldwide.

We integrate the industry's best technologies for each customer's specific need. We deliver best-fit solutions by leveraging a portfolio of public cloud, private cloud, dedicated servers, and a combination of platforms. Most importantly, it's all backed by our award-winning Fanatical Support.

The company offers choice, flexibility and freedom from vendor lock-in.

Software Description:

Help Desk Migration is a user-friendly business productivity platform that enables companies to migrate their data from one help desk system to another. Users have the option to go for a fully-automated data transfer or move their data via custom migration. The migration process is fast and secure and allows users to transfer tons of information without any limitation.

This data migration service provider supports over 30 help desk platforms, including popular and widely used applications such as Freshdesk, Kayako, Zendesk, Zoho Support, Vision, and JIRA Service Desk, to name a few. Since Help Migration Desk is an online and cloud-hosted service, there is no need for users to have extensive programming skills or purchase and install additional software.

Features:

  • API

Features:

  • Third-Party Plugins/Add-Ons
  • Data Import
  • Data Export
  • Multi-User
  • Notifications
  • Dashboard
  • A/B Testing
  • Analytics
  • API

Features:

  • External Integrations
  • File Transfer
  • Data Import
  • Data Export

Summary:

  • Phone Numbers API

  • Convert Text to Speech and Play Audio

  • Create Conferences

  • Call Queues

  • Convert Speech to Text

  • Record Store Calls

Summary:

  • Solutions built for your needs: Whether its one of our Cloud, Dedicated or Email & Apps offerings, we'll always help you find the best solution for your bespoke needs, not ours, If you end up spending less, that's great!

  • Greenspace: From cost-effective green servers to company-wide conservation programs, our Greenspace™ initiative is dedicated to doing business in an eco-friendly way.

  • The world's service leader in hosting: Hosting is all we do. We've set the standard for Cloud, Managed and Email Hosting with our support, expertise and diverse solutions. That's why in 2012 Rackspace won the prestigious UK Customer Experience Award for IT & Telecoms.

  • Fanatical Support: It’s our unbeatable level of customer service. Rackspace employees are available 24/7/365 to meet and exceed customer expectations.

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Twilio offers various pay-as-you-go pricing options for: voice, messaging, SIP trunking, network traversal, task roouter, and lookup.

FAQs:

    Who are the main user groups of this service?
  • Users of Twillio are leading companies like Coca Cola, Paypal, eHarmony, Shopify and others.

  • What is this service generally used for?
  • Twilio is generally used for cloud communications.

  • What platforms does this service support?
  • Twilio Client calls are made either through Adobe Flash or WebRTC, and it works on: Google Chrome 11+ (Chrome incognito mode not supported); Internet Explorer 10 and greater; Safari 5 and greater; Firefox 3.6 and greater with Flash 10.1 or higher installed.

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with: Desk.com; LogicMonitor; Checkfront; OutSystems Platform; Vision Helpdesk; and Zendesk.

  • Does this service integrate with any other apps?
  • It integrates with other apps.

  • Does this service offer an API?
  • The Twilio REST API allows developers to query meta-data about their account, phone numbers, calls, text messages, and recordings.

  • Does this service offer multi-user capability (e.g. teams)?
  • With Multi-user capability, account owners can invite team members to collaborate on projects at different permission levels.

  • Does this service offer guides, tutorials and or customer support?
  • Users can file a support ticket, and there are also phone support, FAQs and How Tos.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2008
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:
62.8k

Publisher:

Founded:
1998
Based in:
San Antonio
Employees:
5001-10000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Help Desk Migration
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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