Compare Triskell PPM-Factory vs ServiceDesk Plus vs Intervals

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Software Description:

Triskell PPM-Factory is the only company-wide Saas solution on the Project Portfolio management market today to offer you all the flexibility and all the capabilities to:

  • Break down any business strategy into multiple portfolios and organizations.
  • Dynamically prioritize, fund and staff initiatives and actions according to strategic targets, but also available budgets and resources.
  • Plan work and schedule your resources in a standard or agile mode.
  • Dynamically control execution and progress on several axes and identify the potential gaps with the original targets.
  • Realign periodically strategy and execution.

Support any Changes in the Organization. With Triskell PPM-Factory business users can easily configure and re-configure on the go. Use Triskell PPM-Factory to encapsulate strategy and business processes in a unique multi-organization and multi portfolios environment.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Intervals is uniquely positioned with time tracking directly on the tasks people are working on with reports to show productivity data in a variety of ways.

Intervals is built by a small business for other small businesses and has been in use around the world since 2006. Ideal for designers, web developers, consultants, creative agencies, IT services firms, and communications companies.

Features:

  • Dashboard
  • Project Management
  • Data Visualization

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Customer Management
  • Dashboard
  • Calendar Management
  • Scheduling
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Project Management
  • Notifications
  • Data Export
  • Contact Sharing
  • Data Visualization
  • Forecasting
  • Budgeting
  • Contact Management
  • Expense Tracking
  • External Integrations
  • API
  • Data Import

Summary:

    No key features associated with this application.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Streamline the process of tracking time and managing tasks, milestones and projects

  • Keep project scope and budget under control

  • Increase revenue - bill more hours

  • Centralize your team and your processes

  • Know exactly where your time and energy is going

  • Calendar view with drag and drop scheduling

  • Import clients, tasks, projects, milestones and people

  • Detailed task and work request history

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Basic

$49.00
per month
Included in plan:
  • 25 Active Projects
  • 25 GB Storage
  • Unlimited Users

Not So Basic

$79.00
per month
Included in plan:
  • 50 Active Projects
  • 50 GB Storage
  • Unlimited Users

Premium

$149.00
per month
Included in plan:
  • 100 Active Projects
  • 100 GB Storage
  • Unlimited Users

Top Shelf

$199.00
per month
Included in plan:
  • Unlimited Projects
  • 150 GB Storage
  • Unlimited Users

Unlimited

$299.00
per month
Included in plan:
  • Unlimited Projects
  • Unlimited Storage
  • Unlimited Users

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support? (e.g. native mobile apps)
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    What platforms does this service support? (e.g. native mobile apps)
  • Web
    iOS
    Android

  • Does this service integrate with any other apps?
  • Yes. Intervals integrates with QuickBooks, Xero, Google Docs, Slack, and more. The full list is available on our site.

  • Does this service offer multi-user capability? (e.g. teams)
  • Every plan includes unlimited users.

  • Does this service offer guides, tutorials and or customer support?
  • Official Help Site
    Getting Started Email Series
    24/7 Email Support
    Demos - upon request via our site
    Videos - on our site & youtube
    Live Chat

  • Does this service offer an API?
  • Yes. More information is available at our site.

  • What is this service generally used for?
  • Project Management
    Time Tracking
    Task Management
    Reporting
    Collaboration
    Invoicing Clients
    Document Management

  • Who are the main user groups of this service?
  • Small businesses
    Department of a larger company

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks
    Xero
    Google Docs

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
59

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
17.3k
Followers:
3.51k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
50.4k
Followers:
307

Other:

Who uses Triskell PPM-Factory
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
French, English, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Intervals
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
Locale support for over 70 locales for date, time, and currency formatting
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