Compare Transporters vs Freshdesk

Software Description:

Transporters.io helps you to manage drivers, automate bookings, and enable optimal finance administration for transport companies, including bus and coach charter businesses, taxi companies, air charter agencies, and more.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

• Lead Management
• Travel Management
• Contact Management
• Supplier Management
• Notifications
• Calendar Management
• Customer Management
• Dashboard
• Scheduling

Features:

• Chat
• Customer Management
• Email Integration
• Social-Media Integration
• Notifications
• Dashboard
• Task Scheduling/Tracking
• Billing/Invoicing
• Analytics
• Contact Management
• Contact Sharing
• External Integrations
• Data Export
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Multi-User
• Data Import
• Data Visualization
• Scheduling

Summary:

• Transport management software to supercharge your business

• Increase booking and customer management for bus hire business

• Assign jobs, get prices, track driver hours & 3rd party costs

• Take payments online or via traditional methods

Summary:

• Multi Channel: Manages all support conversations in one place.

• Productivity: Increase team’s engagement and productivity.

• Self-Service: It is possible to create a self-service experience that supports user's brand.

• Reporting: Measures and tracks performance using reports.

• Integration: Extends user's support capabilities with integrations.

• Ticketing: Everything you need to start supporting customers.

Pricing:

• Starting from: $7.00/month
• Credit card required: N/A

• $10 per vehicle per month paid monthly
  $7 per vehicle per month paid annually

Pricing:

• Credit card required: N/A

• Sprout - Free for unlimited number of Agents
  Blossom - $19 per agent per month
  Garden - $35 per agent per month
  Estate - $49 per agent per month
  Forest - $89 per agent per month

FAQs:

Does this service offer guides, tutorials and or customer support?

• Yes

What platforms does this service support?

• All devices such as desktop computers, smartphones, tablets can access our system

Does this service integrate with any other apps?

• Yes. 750+ Apps through Zapier

What is this service generally used for?

• Transport management, customer management, booking management, driver and supplier management, accounting management, pricing management

Who are the main user groups of this service?

• Businesses such as:
  Coach Hire & Bus Charter
  Air Charter
  Yacht Charter
  Taxis
  Ferries
  Scheduled Routes and Tours

FAQs:

Who are the main user groups of this service?

• This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is this service generally used for?

• It is used to help companies handle their customers’ problems across various channels.

What platforms does this service support?

• It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

Does this service offer an API?

• It offers RESTful API.

Does this service offer multi-user capability (e.g. teams)?

• Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

Does this service integrate with any other apps?

• Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
  It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
  Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

• Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Publisher:

Other:

• Startups
• SMEs

• Web App
• Windows

• iOS
• Android

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Macintosh

• iOS
• Android