About Trainual
Trainual is the training manual for modern businesses. It's a simple and intuitive training and process management tool that makes it easy for growing teams to get everyone up to speed and on the same page, fast. The app was built to help business owners, team leaders, hiring and training managers centralize knowledge, organize processes and SOPs, automate training, and create learning systems for building more scalable or sellable businesses.
If your company or department is outgrowing what Google Docs, Dropbox, email, etc. can provide, and needs to have training and organizational content in a place that's fully searchable, easy to update, easy to assign, and easy to track, Trainual is a better way to organize how you do what you do. Unlike those other systems, you can group your content by the role in the organization, assign it to the right people, and track their progress so you always know that they're up to speed.
If you are looking for a tool that's more affordable and easier to implement than enterprise LMS, there's Trainual. You don't need an expensive LMS to empower your people to do their best work, and you need something better than a Google Doc to capture your company's tribal knowledge. Automate your onboarding, improve your training, and don't freak out if someone puts in their notice! Try Trainual for 14-days free today.
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About UserGuiding
Complexity of SaaS products
Let's say Max has developed a very promising SaaS product. It has the latest technology and solves problems of many people. With some PR, people start to visit the website but they don't turn into users, they just leave. Max has to show the core values of his product to his visitors to turn them into actual users. But his platform is not very clear and familiar, he has to do something to close the knowledge gap faced by his visitors to make his platform discoverable and easy to use. At this point, UserGuiding is a great tool to take really quick actions and take the customers by the hand. Max can create a tutorial guide with UserGuiding without coding to drive visitors to the AHA moment faster than ever.
Development resources are valuable
Max has only a friend helping him developing the product. There are lots of bugs to fix. They have lots of ideas to improve the product. But to get new users, they should stop all the work and start to build an onboarding process, with one of their common friend who is a designer and front-end developer. Without Userguiding, building such onboarding processes take ~10 days to design and implement. For each guide.
Reusability & analytics
Onboarding is not a one time thing. After getting good results for a few weeks, they decide to implement a tracking system for their onboarding process. It takes a few days for it to work swiftly, Max sees that some steps are working with much less performance than others and they decide to build another onboarding guide. They have to hire the designer & front-end developer again and stop the improvement of the product again. Userguiding provides detailed step analytics so you can easily see the completion rates and make changes, in a few minutes.
Result-oriented
With UserGuiding Max can create interactive product tours and walkthroughs which actually help his users achieve tasks at the same time. So new users will not only see how they are supposed to go over a task, they will be able to take real action while viewing the guides which will increase the engagement.
Non-technical friendly
Creating guides is a task that requires so many development hours. With UserGuiding, product or marketing teams can create interactive walkthroughs in minutes.
Analytics
Userguiding provides analytics for each process. Max can view the start/complete ratios of his guides and in-depth step analytics where he can see the number and percentage of people proceeding to the later steps. This analytic summary will give him strong feedback about his current UX patterns.
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FAQs
What platforms does this service support?
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Trainual, as a mobile-responsive web app, is platform agnostic.
Does this service offer multi-user capability (e.g. teams)?
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Yes. Trainual is purpose-built for growing teams.
Who are the main user groups of this service?
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If your business is growing fast and hiring often, you need a tool that makes it easy to organize, assign, track, and update your training content and SOPs, and you need multiple people doing the same thing, the same way, every time, Trainual is for you.
Does this service integrate with any other apps?
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Through Trainual's Zapier integration, Trainual can connect to 1000+ apps that your businesses uses everyday.
Does this service offer guides, tutorials and or customer support?
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Yes. Trainual offers a comprehensive help desk, on-demand customer support, pre-loaded account templates and get started wizards, plus over 100 training videos with best practices uses for the tool.
Does this service offer an API?
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No.
What is this service generally used for?
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Trainual is used mainly to create and automate scalable hiring and training systems for growing businesses, but it also serves as a comprehensive and interactive business wiki, essentially capturing your company's tribal knowledge and creating a long-term memory bank for how you do what you do.
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FAQs
Does this service integrate with any other apps?
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- Hubspot
- Intercom
- Mixpanel
- Amplitude
- Google Analytics
- Segment
- Slack
What is this service generally used for?
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- User Onboarding,
- Product Tours & Walkthroughs,
- New Feature Promotion,
- Resource Centers
- Product Updates
- Surveys
Does this service offer guides, tutorials and or customer support?
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Yes.
We have chat & e-mail support and detailed knowledge base. You can can instang help from our Experts in minutes, in English or Portuguese.
What platforms does this service support?
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UserGuiding supports every web app on every web browser.
Does this service offer an API?
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No.
What are some applications this service is commonly used in tandem with?
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Userguiding is mostly integrated with Google Analytics, to get detailed reports and understand user behaviour.
Does this service offer multi-user capability (e.g. teams)?
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Yes! While some of your team members prepare guides, one manager can decide which guide will go live.
Who are the main user groups of this service?
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Our main user persona includes Product Managers, Marketing Directors in SaaS companies, also Innovation and Digital Adoption departments in big enterprises.
SaaS companies have difficulty showing how their software works to their visitors. They waste precious time mainly with repetitive questions. Interactive guides are more effective than knowledge bases because users tend to enjoy do something while learning, instead of reading.
Large enterprises with lots of employees are using Userguiding for employee onboarding and feature promotion.
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