Compare Toky vs Vision Helpdesk vs Bornevia

Software Description:

Toky is a full-featured cloud telephony solution designed for small and medium business that allows you to connect your customers visiting your website, Facebook page or calling to your own business phone number.You can start your call center with no hardware, physical phones or complex installations.

Easily integrate Toky with your CRM and start calling customers everywhere at a very affordable price per minute. You can get a business phone number in more than 60 countries.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

Bornevia is a simple customer support software designed for teams.

It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.

Features:

• External Integrations
• Call Tracking
• Call Recording
• Click-to-Dial
• Softphone
• Customer Management
• Contact Management
• Notifications

Features:

• Scheduling
• Supplier Management
• Batch Permissions & Access
• Multi-User
• Project Management
• Third-Party Plugins/Add-Ons
• Calendar Management
• External Integrations
• 2-Factor Authentication
• Customer Management
• Dashboard
• Notifications
• Google Apps Integration
• API
• Chat
• Task Scheduling/Tracking
• Timesheets
• Email Integration

Features:

• Chat
• Customer Management
• Email Integration
• Social-Media Integration
• API

Summary:

No key features associated with this application.

Summary:

• Multi Channel Help Desk

• Multi Brand Help Desk

• Ticket Billing

• Task Management

• Help Desk Gamification and more..

• Workflow Management

• SLA and Escalation

• Blabby - Staff Collaboration

• Incident Management

• Knowledgebase Management

Summary:

• Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages

• Advanced analytics

• Canned responses

• Smart rules

• Case management

• Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.

• Live chat as a group/team. One customer can be handled by multiple agents in a chat room

• Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline

• Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets

• Developer API

Pricing:

• Starting from: $15.00/month
• Credit card required: No

• After purchasing credit
  * Valid for numbers in 36 countries

  Especial discount on every paid plan if paid yearly
  * $15 per agent per month, billed yearly
  * $60 per team (6 agents included)

Pricing:

• Starting from: $10.00/month
• Credit card required: No

• One pricing plan only

FAQs:

Does this service integrate with any other apps?
• • Wordpress
  • Facebook
  • Salesforce
  • Intercom
  • Zoho CRM
  • Hubspot CRM
  • Slack
  • Pipedrive
  • InfusionSoft
  • FreshSales
  • AmoCRM
  • AgileCRM
  • vTiger
  • Insighlty
  • Zapier
Does this service offer an API?

• Not actually, but we have several integrations with CRM, Slack, Facebook and much more using Zapier

Does this service offer multi-user capability (e.g. teams)?

• Yes

Who are the main user groups of this service?

• Businesses that want to give excellent customer support.

What is this service generally used for?

• For customer support and sales calls

What platforms does this service support?

• Native mobile Android app and web app

Does this service offer guides, tutorials and or customer support?

• Yes

What are some applications this service is commonly used in tandem with?

• CRM and collaboration tools like Slack

FAQs:

What are some applications this service is commonly used in tandem with?

• Social media: Facebook, Twitter, LinkedIn
  Live chat: Userlike, Livechat Inc, Com100, Livezilla
  Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
  VOIP: Twillio
  CMS: Joomla, WordPress, Drupal
  Payment gateways: Paypal and Authorize.net
  Billing software: WHMCS, Hostbill, Freshbooks
  Email: Google Hosted emails, Exchange Servers and more

Does this service offer multi-user capability (e.g. teams)?

• YES

Does this service offer guides, tutorials and or customer support?

• YES

Who are the main user groups of this service?

• Any business that wish to offer customer service support.

Does this service integrate with any other apps?

• Vision Helpdesk integrates with several 3rd party apps

Does this service offer an API?

• YES

What platforms does this service support?

• Web Based Software and Mobile apps like IOS, Windows Phone and Android App

What is this service generally used for?

• Managing customer support
  Managing IT support
  Task management

FAQs:

What platforms does this service support?

• Web and mobile (Android)

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.

What is this service generally used for?

• Customer service, customer support, technical support, live chat support.

Who are the main user groups of this service?

• Small and modern businesses, Startups, and e-commerce businesses.

Does this service offer guides, tutorials and or customer support?

• Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.

Does this service offer an API?

• Yes

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android
• WinPhone

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android