Compare Toky vs Zoho SalesIQ vs Versature

About Toky

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make.

With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

About Zoho SalesIQ

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

About Versature

Versature is a SaaS-based unified communications provider, delivering the highest-quality hosted VoIP, SIP trunking and call data solutions to the Canadian market. Trusted by clients and partners across Canada, Versature is raising the bar for business VoIP services with a suite of sophisticated features, enterprise integrations, free international calling to over 30 countries and innovative analytics tools to help businesses reach high-performance goals.

Versature is a customer-centric organization dedicated to providing the most reliable business tools to the Canadian market. From Versature’s 1:1 onboarding process to the dedicated Customer Support Managers, each Versature client receives the guidance and assistance they need to optimize their communications and customize a solution that caters to the business’ unique needs. The geo-redundant data centers and disaster recovery solutions ensures business continuity for clients regardless of natural disasters or weather impairments. Versature’s Canadian-based award-winning tech support team is reachable 24/7.

Features
All Versature plans come packed with valuable standard and not-so-standard business phone features.

Business and Operational Features

• Local Area Codes
• Unlimited International Calling to 30+ Countries
• Advanced Auto Attendant/Digital Receptionist
• Toll-Free
• Call Queues
• Ring Groups
• Custom On-Hold Music or Messaging
• Voicemail, Voicemail-to-Email, Voicemail Transcription
• Real-Time Analytics and Dashboards
• Geo-Redundant Data Centres
• Disaster Recovery
• Integrations with Leading SaaS Platforms
• Mobile App

Call Control Features

• Call Forwarding
• Call Hold
• 3-Way Call Conferencing
• Call Park and Retrieve
• Find Me, Follow Me
• Simultaneous Ring
• Call Transfer
• Do Not Disturb
• Call Pull
• Call Return

Administration Features

• Sonar, Self Service Portal
• Transparent Invoices
• Detailed Call History Short and Long-Term Call Recording
• Call Data & Analytics Softwares
• System Integrations

Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
Google Chrome: click to dial any embedded phone number from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
Social Caller ID - Know more about who is calling with social business intelligence from Google, Twitter, and Facebook for all calls coming into the Versature network.
blueButler - Insurance brokers can keep detailed call recordings and an audit trail with Versature's blueButler integration.
Google Sheets - Analyze detailed call data your way to view call performance and align or mashup with operational system data.

Insights
Versature Insights is a suite of tools that enables organizations to gain unique perspectives and uncover business trends based on data generated from phone-based communications. Companies can leverage their Versature call data to create a culture of high-achievement by gamifying individual and team performance, communicate service levels transparently to improve relationships, build brand loyalty, and remain compliant with industry standards and legislative requirements.

Customer Success
From the initial phone call, businesses are rest assured that they are partnering with a company who has a vested interest in their success. Versature customers enjoy a seamless onboarding process and appreciate the continual support and learning from Versature’s Technical Support and Customer Success Teams.

The Versature TRUST Initiative
Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations, Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Features

• API
• Calendar Management
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Inventory Tracking
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Supplier Management
• Click-to-Dial
• SAP Integration
• Net Promoter Score

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Features

• 2-Factor Authentication
• API
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• File Transfer
• Multi-User
• Notifications
• Scheduling
• Video
• SMS
• Call Recording
• Call Tracking
• Call Disposition
• Softphone
• Click-to-Dial
• Report & Compliance
• Hardware Integration
• Mobile App
• Automatic Call Distribution
• Auto Dialer
• Call Logging
• Call Monitoring
• Call Scripting
• Interactive Voice Response
• Audio Recording

Summary

• International phone numbers

• Phone Trees (IVR)

• Simultaneous Calls

• Welcome and voicemail greetings in several languages

• Call History

• Call Filters (Set the times and days your business)

• Warm and blind call Transfer

• Integrations with CRM and Business Apps

• Forward to cell phones and landlines

• SMS, Voicemail, Speech to text, Fax to email and more

Summary

• Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

• Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

• Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

• Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

• Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

• Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary

• Voicemail to Email Transcriptions

• User and Administrative Portals

• Auto Attendants

• iOS and Android Mobile Apps

• Integrations with Powerful Business Tools

• Complimentary Phone Rentals

• Free International Calling to 30+ Countries

Pricing

• Starting from: $25.00/month
• Credit card required: No

• Especial discount on every paid plan if billed yearly
  * $20 agent/ month ENTREPRENEUR
  * $30 agent/ month (Starting with 3 agents) BUSINESS

Pricing

• Starting from: $19.00/month
• Credit card required: N/A

• $19 for 3 users. $59 for 5 users. $129 for 10 users.

Pricing

FAQs

Does this service integrate with any other apps?
• • Wordpress
  • Facebook
  • Salesforce
  • Intercom
  • Zoho CRM
  • Hubspot CRM
  • Slack
  • Pipedrive
  • InfusionSoft
  • FreshSales
  • AmoCRM
  • AgileCRM
  • vTiger
  • Insighlty
  • WhatsApp Business
  • Zapier
Does this service offer an API?

• Yes, we have a developers API

Does this service offer multi-user capability (e.g. teams)?

• Yes

Who are the main user groups of this service?

• Businesses that want to give excellent customer support.

What is this service generally used for?

• For customer support and sales calls

What platforms does this service support?
• • Webapp
  • Android App
  • iOS App
  • Windows App
  • Mac App
  • Linux App
Does this service offer guides, tutorials and or customer support?

• Yes

What are some applications this service is commonly used in tandem with?

• CRM, Intercom and collaboration tools like Slack

FAQs

What is this service generally used for?

• To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does this service offer guides, tutorials and or customer support?

• Yes.

What platforms does this service support?

• SalesIQ is available in web browser, android and iOS platforms

Does this service offer an API?

• Yes.

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Who are the main user groups of this service?

• Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
  Supported Countries: Worldwide

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs

No FAQs associated with this application.

Vendor Information

Vendor Information

Vendor Information

Other

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS