Compare Toky vs Zoho SalesIQ vs Versature

Software Description:

Toky is a full-featured cloud telephony solution designed for small and medium business that allows you to connect your customers visiting your website, Facebook page or calling to your own business phone number.You can start your call center with no hardware, physical phones or complex installations.

Easily integrate Toky with your CRM and start calling customers everywhere at a very affordable price per minute. You can get a business phone number in more than 60 countries.

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

Versature is disrupting the Canadian telecommunications industry with cloud-based business VoIP communication solutions. Trusted by clients and partners across the country, Versature is an award winning company that is raising the bar with high quality, cost-effective technology and Canadian-based support.

Founded in 2003, Versature has a business VoIP subscriber base that is growing at a rate of 55% year-over-year. Operating on the principles of Customer Success, Versature takes a client-centric approach to all aspects of the business.

Versature is a customer-centric organization dedicated to providing the highest quality cloud-based business phone solutions to Canadian customers. The most common phrase we hear from our customer base is “Versature, it just works.”

Doing business with Versature is easy and our customers can count on getting the highest level of support from ordering to onboarding and customer support.

Features
All Versature plans and packages come packed with tons of valuable standard and not-so-standard business phone features.

Business and Operational Features

• Local Area Codes
• Advanced Auto Attendant/Digital Receptionist
• Toll-Free
• Call Queues
• Ring Groups
• Custom On-Hold Music or Messaging
• Voicemail, Voicemail-to-Email, Voicemail Transcription
• Real-Time Analytics and Dashboards
• Real-Time Analytics and Dashboards
• Geo-Redundant Data Centres
• Disaster Recovery

Call Control Features

• Call Forwarding
• Call Hold
• 3-Way Call Conferencing
• Call Park and Retrieve
• Find Me, Follow Me
• Simultaneous Ring
• Call Transfer
• Do Not Disturb
• Call Pull
• Call Return

Administration Features

• Sonar, Self Service Portal
• Transparent Invoices
• Detailed Call History

System Integrations

• Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
• Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
• Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
• Google Chrome: click to dial any embedded phonenumber from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
• Open API: Versature provides an Open API for integrations with home-grown or off-the-shelf applications that your business may be using

EXTRAS

• Call Recording, On-Demand Call Recording: add call recording functionality to specific extensions or groups of extensions for help in training, quality assurance, and compliance measures
• Softphone Client for Mac, PC, Apple, or Android: take your Versature extension with you wherever you go with
• Fax-to-Email, Fax-over-IP: get your faxes delivered to your email inbox for a unified communications experience

The Versature TRUST Initiative

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Features:

• External Integrations
• Call Tracking
• Call Recording
• Click-to-Dial
• Softphone
• Customer Management
• Contact Management
• Notifications

Features:

• Email Integration
• API
• Data Visualization
• Data Export
• Lead Scoring
• Lead Management
• Marketing Automation
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Notifications
• Dashboard

Features:

• Softphone
• Call Disposition
• Call Tracking
• Data Visualization
• Notifications
• Email Integration
• Contact Management
• External Integrations
• Multi-User
• API

Summary:

No key features associated with this application.

Summary:

• Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

• Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

• Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

• Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

• Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

• Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

No key features associated with this application.

Pricing:

• Starting from: $15.00/month
• Credit card required: N/A

• After purchasing credit
  * Valid for numbers in 36 countries

  Especial discount on every paid plan if paid yearly
  * $15 per agent per month, billed yearly
  * $60 per team (6 agents included)

Pricing:

• Starting from: $19.00/month
• Credit card required: N/A

• $19 for 3 users. $59 for 5 users. $129 for 10 users.

FAQs:

Does this service offer an API?

• Not actually, but we have several integrations with CRM, Slack, Facebook and much more using Zapier

Does this service offer multi-user capability (e.g. teams)?

• Yes

Who are the main user groups of this service?

• Businesses that want to give excellent customer support.

What is this service generally used for?

• For customer support and sales calls

What platforms does this service support?

• Native mobile Android app and web app

Does this service integrate with any other apps?
• • Wordpress
  • Facebook
  • Salesforce
  • Intercom
  • Zoho CRM
  • Hubspot CRM
  • Slack
  • Pipedrive
  • InfusionSoft
  • FreshSales
  • AmoCRM
  • AgileCRM
  • vTiger
  • Insighlty
  • Zapier
Does this service offer guides, tutorials and or customer support?

• Yes

What are some applications this service is commonly used in tandem with?

• CRM and collaboration tools like Slack

FAQs:

What is this service generally used for?

• To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does this service offer guides, tutorials and or customer support?

• Yes.

What platforms does this service support?

• SalesIQ is available in web browser, android and iOS platforms

Does this service offer an API?

• Yes.

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Who are the main user groups of this service?

• Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
  Supported Countries: Worldwide

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS