Compare Toky vs Parker Software

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Crozscore:

81%
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88%
36%
no significant changes

Crozscore:

78%
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89%
29%
interest falling
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Software Description:

Toky is a full-featured cloud telephony solution designed for small and medium business that allows you to connect your customers visiting your website, Facebook page or calling to your own business phone number.You can start your call center with no hardware, physical phones or complex installations.

Easily integrate Toky with your CRM and start calling customers everywhere at a very affordable price per minute. You can get a business phone number in more than 60 countries.

Software Description:

We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.

We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.

The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.

We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.

Features:

  • External Integrations
  • Call Tracking
  • Call Recording
  • Click-to-Dial
  • Softphone
  • Customer Management
  • Contact Management
  • Notifications

Features:

Summary:

    No key features associated with this application.

Summary:

  • Visitor Tracking

  • Operational Reporting

  • Code-Free Task Development

  • Email Parsing/Processing

  • Language Translation

  • Data Form Capture

  • Voice Detection

  • Internal Chat Rooms

  • Support Desk

  • Digital Contact Centre

  • Business Process Automation

  • All-Inclusive Systems Integrations

  • Live Chat

  • Skills-Based Routing

  • Intelligent Communication Automation

  • Web Analytics

  • Tailored Customer Experiences

  • Prospect Detection

  • Lead Generation

  • Sales Enablement

  • Social Media Monitoring

Pricing:

  • Starting from: $15.00/month
  • Credit card required: N/A
  • After purchasing credit
    *
    Valid for numbers in 36 countries

    Especial discount on every paid plan if paid yearly
    * $15 per agent per month, billed yearly
    * $60 per team (6 agents included)

Basic

Free
Included in plan:
  • Web and smartphone apps, plus Chrome extension
  • Click to Call widget for your website
  • Voicemails
  • Outbound calls to regular phones *
  • Forward web calls to any number *
  • Unlimited Inbound Calls

PER-AGENT PLAN

$20.00
1 user(s) / month
Included in plan:
  • Everything in Basic plan
  • 1 local or toll-free number included **
  • Phone trees (IVR)
  • Business hours
  • Call queues, voicemail, greeting messages
  • Call Recording
  • Extra phone numbers starting at only $4/mo
  • Email and chat support
  • Integrations
  • Reports
  • Send and receive text messages (SMS)

TEAM PLAN

$72.00
6 user(s) / month
Included in plan:
  • Everything in Per-Agent Plan
  • Email, chat, and phone support
  • All Integrations + Salesforce
  • 50% discount on agents

FAQs:

    Does this service offer an API?
  • Not actually, but we have several integrations with CRM, Slack, Facebook and much more using Zapier

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Who are the main user groups of this service?
  • Businesses that want to give excellent customer support.

  • What is this service generally used for?
  • For customer support and sales calls

  • What platforms does this service support?
  • Native mobile Android app and web app

  • Does this service integrate with any other apps?
    • Wordpress
    • Facebook
    • Salesforce
    • Intercom
    • Zoho CRM
    • Hubspot CRM
    • Slack
    • Pipedrive
    • InfusionSoft
    • FreshSales
    • AmoCRM
    • AgileCRM
    • vTiger
    • Insighlty
    • Zapier
  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • CRM and collaboration tools like Slack

FAQs:

    Who are the main user groups of this service?
  • Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • Digital engagement, digital acquisition and business process automation.

  • What are some applications this service is commonly used in tandem with?
  • CRM, marketing automation and call centre software.

Publisher:

Founded:
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Employees:
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Likes:
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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses Toky
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English, Spanish, Portuguese
Regional Restrictions:
No restrictions.

Other:

Who uses Parker Software
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Regional Restrictions:
No restrictions.
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