Compare Toky vs DataKnowl vs Gainsight

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Software Description:

Toky is a full-featured cloud telephony solution designed for small and medium business that allows you to connect your customers visiting your website, Facebook page or calling to your own business phone number.You can start your call center with no hardware, physical phones or complex installations.

Easily integrate Toky with your CRM and start calling customers everywhere at a very affordable price per minute. You can get a business phone number in more than 60 countries.

Software Description:

DataKnowl is an online cloud-based omni-channel platform designed for optimization and automation of Customer Service and Engagement.

DataKnowl platform combines human-based support tools (DataKnowl Contact) with intelligent self-service powered by artificial intelligence (V-Agent and V-Voice).

DataKnowl Contact easily connects your business with your customers on all channels. Revolutionize the way you engage with them on a channel of their preference. With Contact: you can manage phone calls thanks to a scalable Interaction Center feature; you can manage, reply and track a request thanks to the complete ticket system; engage live with a customer thanks to the live chat feature as well.

V-Agent is an intelligent, conversational, AI-powered, omnichannel solution for the automation of next-generation Customer Service. V-Agents are chatbots always available 24 hours a day, 7 days a week on the web, mobile and messaging platforms to ensure that your customers are always assisted.

V-Voice is the evolution of IVR, a conversational agent for the voice channel, that can help your human agents and provide your customers with a superlative self-service. The V-Voice virtual agent makes it possible to optimize and/or automate interaction with users and customers on the voice channel.

V-Voice allows you to reduce operating costs, offer services 24h/24h, and increase customer satisfaction.

Software Description:

Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc.

It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers.

This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.

Features:

  • External Integrations
  • Call Tracking
  • Call Recording
  • Click-to-Dial
  • Softphone
  • Customer Management
  • Contact Management
  • Notifications

Features:

  • Dashboard
  • Chat
  • Call Tracking
  • Customer Management
  • Contact Management
  • Email Integration

Features:

  • SAP Integration
  • Analytics
  • Forecasting
  • Scheduling
  • Data Import
  • External Integrations
  • API
  • Data Visualization
  • Data Export
  • Dashboard
  • Customer Management
  • Notifications

Summary:

    No key features associated with this application.

Summary:

  • Optimization and Automation of Customer Service and Engagement

Summary:

  • Engagement Analytics

  • Customer Health Score Cards

  • Rules-Based Alerts

  • Task & Call-to-Action Management

  • Commenting, Notes & @Mentions

  • Automate Scenario Workflows

  • 360 Degree Customer Profiles

  • Role-Specific Live Dashboards

  • Triggered Lifecycle Rules

  • Sort, Filter and Export Data

Pricing:

  • Starting from: $15.00/month
  • Credit card required: No
  • After purchasing credit
    *
    Valid for numbers in 36 countries

    Especial discount on every paid plan if paid yearly
    * $15 per agent per month, billed yearly
    * $60 per team (6 agents included)

Basic

Free
Included in plan:
  • Web and smartphone apps, plus Chrome extension
  • Click to Call widget for your website
  • Voicemails
  • Outbound calls to regular phones *
  • Forward web calls to any number *
  • Unlimited Inbound Calls

PER-AGENT PLAN

$20.00
1 user(s) / month
Included in plan:
  • Everything in Basic plan
  • 1 local or toll-free number included **
  • Phone trees (IVR)
  • Business hours
  • Call queues, voicemail, greeting messages
  • Call Recording
  • Extra phone numbers starting at only $4/mo
  • Email and chat support
  • Integrations
  • Reports
  • Send and receive text messages (SMS)

TEAM PLAN

$72.00
6 user(s) / month
Included in plan:
  • Everything in Per-Agent Plan
  • Email, chat, and phone support
  • All Integrations + Salesforce
  • 50% discount on agents

FAQs:

    Does this service integrate with any other apps?
    • Wordpress
    • Facebook
    • Salesforce
    • Intercom
    • Zoho CRM
    • Hubspot CRM
    • Slack
    • Pipedrive
    • InfusionSoft
    • FreshSales
    • AmoCRM
    • AgileCRM
    • vTiger
    • Insighlty
    • Zapier
  • Does this service offer an API?
  • Not actually, but we have several integrations with CRM, Slack, Facebook and much more using Zapier

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Who are the main user groups of this service?
  • Businesses that want to give excellent customer support.

  • What is this service generally used for?
  • For customer support and sales calls

  • What platforms does this service support?
  • Native mobile Android app and web app

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • CRM and collaboration tools like Slack

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with CRM applications.

  • What is this service generally used for?
  • Gainsight is used as customer service and customer intelligence service.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service offer an API?
  • There are data load APIs and Bulk APIs offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Who are the main user groups of this service?
  • Main user groups of this software are mid-sized and large businesses.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Webinars, Best Practices, Online Support.

  • Does this service integrate with any other apps?
  • Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
2.05k
Followers:
502

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.8k
Followers:
11.5k

Other:

Who uses Toky
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
Spanish, Portuguese, English
Regional Restrictions:
No restrictions.

Other:

Who uses DataKnowl
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Italian, English
Regional Restrictions:
No restrictions.

Other:

Who uses Gainsight
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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