Compare Toky vs Freshdesk vs REVE Chat

About Toky

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make.

With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

About Freshdesk

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

About REVE Chat

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Features

• API
• Calendar Management
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Inventory Tracking
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Supplier Management
• Click-to-Dial
• SAP Integration
• Net Promoter Score

Features

• API
• Batch Permissions & Access
• Calendar Management
• Contact Management
• Contact Sharing
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Time Management

Features

• API
• Batch Permissions & Access
• Calendar Management
• Contact Management
• Contact Sharing
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Time Management

Summary

• International phone numbers

• Phone Trees (IVR)

• Simultaneous Calls

• Welcome and voicemail greetings in several languages

• Call History

• Call Filters (Set the times and days your business)

• Warm and blind call Transfer

• Integrations with CRM and Business Apps

• Forward to cell phones and landlines

• SMS, Voicemail, Speech to text, Fax to email and more

Summary

• Multi Channel: Manages all support conversations in one place.

• Productivity: Increase team’s engagement and productivity.

• Self-Service: It is possible to create a self-service experience that supports user's brand.

• Reporting: Measures and tracks performance using reports.

• Integration: Extends user's support capabilities with integrations.

• Ticketing: Everything you need to start supporting customers.

Summary

• Facebook Chat Integration

• Voice Call

• Video Chat

• Viber Messaging

• Screen Sharing

• Visitor/IP Banning

• Email Forwarding

• ProActive Chat

• Chat Monitoring

• Visitor Analytics

Pricing

• Starting from: $25.00/month
• Credit card required: No

• Especial discount on every paid plan if billed yearly
  * $20 agent/ month ENTREPRENEUR
  * $30 agent/ month (Starting with 3 agents) BUSINESS

Pricing

• Credit card required: N/A

• Sprout - Free for unlimited number of Agents
  Blossom - $19 per agent per month
  Garden - $35 per agent per month
  Estate - $49 per agent per month
  Forest - $89 per agent per month

Pricing

• Starting from: $12.00/month
• Credit card required: N/A

• Discounts available for 1 and 2 year subscriptions

FAQs

Does this service integrate with any other apps?
• • Wordpress
  • Facebook
  • Salesforce
  • Intercom
  • Zoho CRM
  • Hubspot CRM
  • Slack
  • Pipedrive
  • InfusionSoft
  • FreshSales
  • AmoCRM
  • AgileCRM
  • vTiger
  • Insighlty
  • WhatsApp Business
  • Zapier
Does this service offer an API?

• Yes, we have a developers API

Does this service offer multi-user capability (e.g. teams)?

• Yes

Who are the main user groups of this service?

• Businesses that want to give excellent customer support.

What is this service generally used for?

• For customer support and sales calls

What platforms does this service support?
• • Webapp
  • Android App
  • iOS App
  • Windows App
  • Mac App
  • Linux App
Does this service offer guides, tutorials and or customer support?

• Yes

What are some applications this service is commonly used in tandem with?

• CRM, Intercom and collaboration tools like Slack

FAQs

Who are the main user groups of this service?

• This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is this service generally used for?

• It is used to help companies handle their customers’ problems across various channels.

What platforms does this service support?

• It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

Does this service offer an API?

• It offers RESTful API.

Does this service offer multi-user capability (e.g. teams)?

• Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

Does this service integrate with any other apps?

• Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
  It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
  Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

• Yes. This service offers guides, tutorials and customer support across all levels.

FAQs

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer an API?

• Yes

Does this service integrate with any other apps?

• Yes

Vendor Information

Vendor Information

Vendor Information

Other

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other

Other

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows

• Android