Compare Toky vs Freshchat vs Bornevia

Software Description:

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make.

With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

Bornevia is a simple customer support software designed for teams.

It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.

Features:

• Call Logging
• Data Visualization
• Google Apps Integration
• API
• Data Export
• External Integrations
• Call Tracking
• Call Recording
• Click-to-Dial
• Softphone
• Customer Management
• Contact Management
• Notifications

Features:

• Chat
• Marketing Automation
• History/Version Control
• Multi-User
• Notifications
• File Sharing
• File Transfer
• Lead Management
• Customer Management
• Dashboard
• Lead Scoring
• Batch Permissions & Access
• Audience Targeting
• Contact Management
• Referral Tracking
• Third-Party Plugins/Add-Ons

Features:

• Chat
• Customer Management
• Email Integration
• Social-Media Integration
• API

Summary:

• International phone numbers

• Phone Trees (IVR)

• Simultaneous Calls

• Welcome and voicemail greetings in several languages

• Call History

• Call Filters (Set the times and days your business)

• Warm and blind call Transfer

• Integrations with CRM and Business Apps

• Forward to cell phones and landlines

• SMS, Voicemail, Speech to text, Fax to email and more

Summary:

• Free live chat software

• Real time engagement software for websites

• Live chat software from Freshdesk

• Proactive chat for websites

• Live chat for small teams

• Live chat for startups

• Live chat tool for increased sales

• Live chat software for customer support

• Live chat software for more leads from website

• Live chat software for engagement and sales

Summary:

• Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages

• Advanced analytics

• Canned responses

• Smart rules

• Case management

• Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.

• Live chat as a group/team. One customer can be handled by multiple agents in a chat room

• Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline

• Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets

• Developer API

Pricing:

• Starting from: $25.00/month
• Credit card required: No

• After purchasing credit
  * Valid for numbers in 36 countries

  Especial discount on every paid plan if billed yearly
  * $15 per agent per month, billed yearly
  * $60 per team (6 agents included)

Pricing:

• Starting from: $10.00/month
• Credit card required: No

• One pricing plan only

FAQs:

Does this service integrate with any other apps?
• • Wordpress
  • Facebook
  • Salesforce
  • Intercom
  • Zoho CRM
  • Hubspot CRM
  • Slack
  • Pipedrive
  • InfusionSoft
  • FreshSales
  • AmoCRM
  • AgileCRM
  • vTiger
  • Insighlty
  • Zapier
Does this service offer an API?

• Yes, we have a developers API

Does this service offer multi-user capability (e.g. teams)?

• Yes

Who are the main user groups of this service?

• Businesses that want to give excellent customer support.

What is this service generally used for?

• For customer support and sales calls

What platforms does this service support?
• • Webapp
  • Android App
  • iOS App
  • Windows App
  • Mac App
Does this service offer guides, tutorials and or customer support?

• Yes

What are some applications this service is commonly used in tandem with?

• CRM, Intercom and collaboration tools like Slack

FAQs:

What are some applications this service is commonly used in tandem with?

• CRM, 3rd Party Plugins

What is this service generally used for?

• Live Chat with the Website Visitors

Does this service offer an API?

• No

What platforms does this service support?

• All Mobile and WebApp Platforms

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Yes

Who are the main user groups of this service?

• SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

What platforms does this service support?

• Web and mobile (Android)

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.

What is this service generally used for?

• Customer service, customer support, technical support, live chat support.

Who are the main user groups of this service?

• Small and modern businesses, Startups, and e-commerce businesses.

Does this service offer guides, tutorials and or customer support?

• Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.

Does this service offer an API?

• Yes

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android