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About Toky

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make.

With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

About Freshdesk Messaging

Freshdesk Messaging (Formerly Freshchat) is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions
Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshdesk Messaging's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshdesk Messaging offers:

Unified inbox experience to manage conversations across digital channels
Best-in-class AI chatbots that focus on intent and engagement
Proactive messaging using hyper-targeted rich media campaigns
Intelligent load balancing and auto-routing capabilities
Seamless integrations via a rapidly growing app marketplace and custom APIs
Highly resilient architecture built on AWS and certified with industry compliances

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Summary

  • International phone numbers

  • Phone Trees (IVR)

  • Simultaneous Calls

  • Welcome and voicemail greetings in several languages

  • Call History

  • Call Filters (Set the times and days your business)

  • Warm and blind call Transfer

  • Integrations with CRM and Business Apps

  • Forward to cell phones and landlines

  • SMS, Voicemail, Speech to text, Fax to email and more

Summary

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Pricing

  • Starting from: $25.00/month
  • Credit card required: No
  • Especial discount on every paid plan if billed yearly
    * $20 agent/ month ENTREPRENEUR
    * $30 agent/ month (Starting with 3 agents) BUSINESS

ENTREPRENEUR

$25.00
1 user(s) / month
Included in plan:
  • Basic cloud phone system features
  • Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
  • Access to Standard integrations
  • SMS messaging
  • Email Support, responding to inquiries within 24 hours
  • 1 local or toll-free number included. First number included. Valid for numbers in selected countries

BUSINESS

$35.00
1 user(s) / month
Included in plan:
  • All Entrepreneur features
  • Access to WhatsApp Business. Early access. Additional fees may apply. All submissions will be reviewed for approval by WhatsApp.
  • Access to Salesforce integration
  • Unlimited call recordings
  • Google Data Studio Templates
  • Email, Chat & Phone Support 24/5
  • Email & Chat Support 24/7
  • Access to Toky APIs for custom integrations
  • Early access to new Toky features

ENTERPRISE PLAN


For great teams. Contact us!
Included in plan:
  • BYOC (Bring Your Own Carrier)
  • Dedicated Account Manager
  • All Entrepreneur & Business features
  • SIP Trunking support
  • Dialer bot
  • Priority Support on all channels
  • Tailored pricing plans available

Pricing

Growth

$15.00
1 user(s) / month
Included in plan:
  • Up to 2000 bot sessions/month FREE
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • 100K MUV/agent

Pro

$39.00
1 user(s) / month
Included in plan:
  • Up to 3000 bot sessions/month FREE
  • WhatsApp Business
  • Apple Business Chat
  • Business Hours (by Groups)
  • Advanced Automations
  • CSAT Survey and Report

Enterprise

$69.00
1 user(s) / month
Included in plan:
  • Up to 5000 bot sessions/month FREE
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)

FAQs

    Does this service integrate with any other apps?
    • Wordpress
    • Facebook
    • Salesforce
    • Intercom
    • Zoho CRM
    • Hubspot CRM
    • Slack
    • Pipedrive
    • InfusionSoft
    • FreshSales
    • AmoCRM
    • AgileCRM
    • vTiger
    • Insighlty
    • WhatsApp Business
    • Zapier
  • Does this service offer an API?
  • Yes, we have a developers API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Who are the main user groups of this service?
  • Businesses that want to give excellent customer support.

  • What is this service generally used for?
  • For customer support and sales calls

  • What platforms does this service support?
    • Webapp
    • Android App
    • iOS App
    • Windows App
    • Mac App
    • Linux App
  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • CRM, Intercom and collaboration tools like Slack

FAQs

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

Vendor Information

Founded:
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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Toky
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, Portuguese
Regional Restrictions:
No restrictions.

Other

Who uses Freshdesk Messaging
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Catalan, Czech, Danish, German, Estonian, Finnish, French, Portuguese, Italian, Korean
Regional Restrictions:
No restrictions.
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