Compare Thirdlane vs BroadSoft

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About Thirdlane

Thirdlane delivers adaptable platforms and specialized applications built to empower MSPs, cloud and communications providers seeking an edge. Their affordable yet robust UC tools help both enterprises and SMBs streamline interactions while enhancing user experiences without large upfront costs. Chosen by companies worldwide, Thirdlane's powerful yet intuitive offerings have fueled the success and growth of numerous global partners. Their flagship solutions—like Thirdlane Multi Tenant PBX, Business Phone System and the feature-rich Thirdlane Connect app suite, which unites chat, calling, meetings, messaging, screen sharing and CRM integration across devices—have equipped businesses to maximize productivity and collaboration, strengthen customer relationships, drive sales and optimize expenses among distributed teams.

Thirdlane's fully customizable communications platform is designed to meet the diverse needs of managed service providers, UCaaS experts, and resellers.

About BroadSoft

BroadSoft is one of the world's biggest Unified Communication providers that offers a cloud-based UCaaS solution. The platform enables service providers to offer advanced communications systems to UC providers (25 of the world’s 30 top service providers across 80 countries), as well as to end users.

The service boasts quick deployment and availability of support, which led to the fast acceptance by clients that only used basic telephony functionalities. In general, BroadSoft provides HD video, voice, messaging, screen sharing, file sharing and conferencing in a single cloud software.

The platform easily integrates with user's existing business applications and offers native mobile apps for Android and iOS devices. That way, BroadSoft creates an improved workplace with omnichannel collaboration from the office or on-the-move.

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Call Recording

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Call Recording

Summary

  • Multi Tenant PBX

  • Business Phone System

  • Call Center Software

  • VoIP

Summary

  • Omni-channel customer interactions

  • Unified communications built in to facilitate collaboration

  • Predictive analytics-based routing to match each customer with the best agent

  • Built in IVR

  • Skills-based routing

  • Real-time and historical reporting

  • Call recording

  • Performance analytics

  • Messaging

  • Screen Sharing

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • ZohoCRM, SugarCRM, Freshdesk, Pipedrive, Zendesk, Salesforce, HubSpot

  • Does this service integrate with any other apps?
  • Yes it's perfectly integrates with ZohoCRM, SugarCRM, Freshdesk, Pipedrive, Zendesk, Salesforce nad HubSpot

  • Who are the main user groups of this service?
  • MSPs, Internet Telephony Service Providers, Enterprises, Startups, Call Centers and other companies that need to provide multiple virtual PBXs (usually for different companies or departments) and manage them through a different devices

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer an API?
  • Yes, Thirdlane provides REST API that allows you to create and manage various objects.

  • What is this service generally used for?
  • Unified Communications for business, Contact Center, Call Center

  • What platforms does this service support?
  • Windows, Mac, Android, iOS, Web app

FAQs

    What platforms does this service support?
  • Web-based, Android, iOS.

  • Does this service offer an API?
  • BroadSoft offers REST API.

  • What is this service generally used for?
  • This service is generally used as unified communications as a service (UCaaS) platform.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: G Suite, Salesforce, Microsoft Office, Box, Twitter, Oracle.

  • Who are the main user groups of this service?
  • Users of BroadSoft are SMEs and large enterprises.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Training, Knowledge Base.

Vendor Information

Founded:
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Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Gaithersburg
Employees:
1001-5000
Likes:
Followers:
7.65k

Other

Who uses Thirdlane
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses BroadSoft
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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