Tenfold is more than just a sales dialer solution that helps you provide a better experience for your customers at every call. The system delivers you actionable customer intelligence with fast and easy access to unified view of the most relevant customer information during the interaction process. Tenfold collects and aggregates data and automatically creates a profile for every customer. This instant access to customer profile when the interaction is ongoing empowers your agents to perform and provide customers with everything they need and more.
With Tenfold, reps can easily gain deeper insights about their customers, allowing them to fully understand their needs, wants, and more. This, in turn, empowers your reps to provide better response and make smart decisions in an instant. TenFold improves agent-customer conversations, thanks to its smooth and friction-free integration with the world’s leading CRM platforms as well as popular phone systems. Chances are Tenfold can easily be incorporated into your existing phone system, eliminating the need to acquire and set up specific phone models and overhaul your communications system.
QoS is everything you need on ONE platform.
Experience a unified communications platform around New Zealand or even the globe and across multiple devices with our award-winning VoIP solutions suite.
Save your neck, free your hands, clear your desk and enjoy your new freedom and efficiency.
- Business Phone Calls - Inbound/Outbound Business calling with our great toll rates including free local calling on our bundle package and optional toll-free numbers, international numbers and fax to email services.
- Instant Messaging - Instant messaging between staff. Chat with staff while they're busy on a call, get things done and the answers you need without picking up the phone.
- Staff Presence - See who’s on the phone, put yourself into Away, Busy, Do Not Disturb, On the Phone modes with automatic Away mode options that work with PC inactivity.
- Headset Support - Answering, Calling and Hanging up by the touch of a button or click of a mouse. Wireless and Wired options at fantastic prices.
- Easy Install - Emailed directly from our platform with a link to the software, username and password. That’s all you need! but of course, we’ll be there to help at the same time.
- Cloud PBX backbone - Our softphone solution is built on a nationwide fully meshed redundancy ultra-fast business phone system, full of features. Options for self-admin also available.
- Conference Room Service - Built-in private audio conference rooms options for your staff and customers access, where you need it and when you need it.
- Free Worldwide Roaming - Travelling aboard, with our simple mobile app and some magic from our platform you can take your mobile number anywhere in the world with zero roaming calling charges.
- Optional Screen Sharing - Screen share add-on available, share your screen with the click of a button to staff and customers.
- Unified Voicemail - Standard voicemail notification, visual voicemail web portal and voicemail to email services all simple to use and manage.
- Optional SMS - Optional email to SMS options built into the platform, useful for texting Staff without internet access and general SMS’ing your customer databases.
- Worldwide Award Winning - International world-renowned software developers and unified communications service provider.