Compare Teamwork Desk vs Teamwork Projects vs Userlane

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Crozscore:

88%
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94%
47%
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Crozscore:

79%
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100%
37%
interest falling
Teamwork Desk screenshot view 5 more Teamwork Projects screenshot view 2 more Userlane screenshot view 1 more

Software Description:

Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.

Try Teamwork Desk for free for 30 days—no credit card details required.

Software Description:

Our function-rich software gives you every advantage to stay on track and deliver on time. Teamwork Projects combines high-performance features that build smarter workflows and close communication gaps so you can focus on getting things done.
Features include task management, time tracking, milestones, Gantt charts, instant high-level reports and more.

When all communication, documentation and task coordination is in one place, collaboration is exactly what it should be… productive.

Software Description:

Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.

Companies can reduce training costs and implement new software more rapidly and without any resilience to change.

Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

Features:

  • Contact Sharing
  • Customer Management
  • Dashboard
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration

Features:

  • History/Version Control
  • File Sharing
  • Chat
  • Email Integration
  • Google Apps Integration
  • Task Scheduling/Tracking
  • Gantt Charts
  • Dashboard
  • Calendar Management
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Data Export
  • Data Import
  • Data Visualization
  • Project Management
  • Notifications
  • Contact Sharing
  • Batch Permissions & Access
  • Contact Management
  • External Integrations
  • API

Features:

  • Employee Training
  • Onboarding
  • Employee Onboarding
  • Data Visualization
  • Dashboard
  • Customer Management
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • API
  • A/B Testing

Summary:

    No key features associated with this application.

Summary:

  • Teamwork Projects is designed to work seamlessly with the tools you and your team already know and love through custom integrations.

  • Cloud access that’s, accessible anywhere and anytime makes working remotely and managing distributed teams even easier.

  • Manage every project and deadline from a single tool.

  • Organize workflows from any time zone and capture every detail.

  • Try Teamwork Projects for free for 30 days—no credit card details required.

  • We are so confident that you will love Teamwork Projects that we also include a 90-day money back guarantee if you do not love our product, no questions asked.

Summary:

  • No coding required

  • Multi-language support

  • User Onboarding

  • Employee Training

  • Userlane Assistant

  • In-depth analytics

  • User segmentation

  • Responsive design

  • Privacy Made in Germany

  • Editor mode

Basic

$5.00
1 user(s) / month
Included in plan:
  • Pay per agent - fixed cost
  • Unlimited agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Pro

$20.00
1 user(s) / month
Included in plan:
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Small Office

$69.00
1 user(s) / month
Included in plan:
  • 50 Projects 20GB Space
  • Unlimited Users
  • Full Access to Task Boards
  • Webhooks
  • Custom Domain
  • Google Drive, Dropbox, OneDrive Personal, Box.com

Professional

$169.00
1 user(s) / month
Included in plan:
  • 150 Projects 100GB Space
  • Unlimited Users
  • All Small Office Features
  • Project Portfolio
  • OneDrive for Business
  • Microsoft Connectors

Business

$269.00
1 user(s) / month
Included in plan:
  • 300 Projects 400GB Space
  • Unlimited Users
  • All Professional Features
  • Custom CSS
  • Live Editing of Files
  • Microsoft Project Import/Export

Enterprise

$0.00
Contact Us
Included in plan:
  • Unlimited Projects 500GB+ Space
  • Enterprise Grade Security
  • Premium Support 24/7
  • Single Sign On
  • HIPAA Compliance
  • Enterprise API
  • Two-Factor Authentication

FAQs:

    Does this service integrate with any other apps?
  • Yes, see a full list of integrations on our website.

  • Does this service offer guides, tutorials and or customer support?
  • Help Docs - on our website
    Videos - on YouTube, user TeamworkPM
    24/7 email support

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes - more information on our website.

  • Does this service offer an API?
  • Yes - more information on our website.

  • What platforms does this service support?
  • Web
    iOS
    Android

  • What are some applications this service is commonly used in tandem with?
  • Teamwork Projects
    Teamwork Chat

  • Who are the main user groups of this service?
  • Marketing teams
    Software teams
    Web Design teams
    Agencies
    Startups

  • What is this service generally used for?
  • Managing customer support.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Help Docs - on our website
    Videos - on YouTube, user TeamworkPM
    Demos - on our website
    24/7 email support

  • Does this service offer multi-user capability (e.g. teams)?
  • Every plan allows unlimited user collaboration.

  • Does this service offer an API?
  • Yes - more information on our website.

  • Does this service integrate with any other apps?
  • Yes, see full list of integrations on our website.

  • What is this service generally used for?
  • Project management
    Task management
    Time management
    Collaboration
    Teamwork
    Transparency

  • Who are the main user groups of this service?
  • Marketing teams
    Software teams
    Web Design teams
    Agencies
    Startups
    Remote teams
    Enterprise

  • What are some applications this service is commonly used in tandem with?
  • Teamwork Desk
    Teamwork Chat

  • What platforms does this service support?
  • Web
    iOS
    Android
    Chrome Extension

FAQs:

    Who are the main user groups of this service?
  • The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multiple user can create Userlanes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.

  • What is this service generally used for?
  • Userlanes can generally be applied to two use cases:
    User Onboarding & Employee Training

  • Does this service integrate with any other apps?
  • As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.

  • What platforms does this service support?
  • Userlane can be implemented on top of every existing web-based software or e-commerce website.

  • What are some applications this service is commonly used in tandem with?
  • Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

  • Does this service offer an API?
  • Yes.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
24k
Followers:

Publisher:

Founded:
-
Based in:
Blackpool
Employees:
51-200
Likes:
24k
Followers:

Publisher:

Founded:
-
Based in:
München
Employees:
51-200
Likes:
Followers:

Other:

Who uses Teamwork Desk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Teamwork Projects
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Userlane
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Spanish, Chinese, Italian, English, French, German
Regional Restrictions:
No restrictions.
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