We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system.
Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.
Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.
About DiamanteDesk
DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.
Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.
In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.
About Userlane
Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge.
Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.
These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.
Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application.
For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively.
When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change.
Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
360 Degree Feedback
API
Application Tracking
Attendance Tracking
Batch Permissions & Access
Calendar Management
Data Export
Data Import
Email Integration
Employee Database
Employee Incentive Management
Employee Onboarding
Employee Training
External Integrations
Feedback Management
Gamification
Google Apps Integration
Multi-User
Notifications
Onboarding
Password & Access Management
Scheduling
Timesheets
Travel Management
Vacation & Absence Calendar
Video Courses
Time Management
Employee Engagement
Summary
Ticket management
Ticket automation
Training wheels
Canned responses
Teamwork integration
Summary
Easy-to-use help-desk open source support ticketing system and customer service solution.
Summary
No coding required
Multi-language support
User Onboarding
Employee Training
Userlane Assistant
In-depth analytics
User segmentation
Responsive design
Privacy Made in Germany
Editor mode
Pricing
Basic
$7.00
1 user(s) / month
Included in plan:
Pay per agent - fixed cost
Unlimited agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Pro
$13.00
1 user(s) / month
Included in plan:
Reporting
Time tracking
Automated triggers
Customer portal
Add unlimited part-time agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Premium
$25.00
1 user(s) / month
Included in plan:
Customer happiness ratings
Custom fields
Full reporting
Companies
FAQs
Does this service integrate with any other apps?
Yes, see a full list of integrations on our website.
Does this service offer guides, tutorials and or customer support?
Help Docs - on our website
Videos - on YouTube, user TeamworkPM
24/7 email support
Does this service offer multi-user capability (e.g. teams)?
Yes - more information on our website.
Does this service offer an API?
Yes - more information on our website.
What platforms does this service support?
Web
iOS
Android
What are some applications this service is commonly used in tandem with?
Teamwork Projects
Teamwork Chat
Who are the main user groups of this service?
Marketing teams
Software teams
Web Design teams
Agencies
Startups
What is this service generally used for?
Managing customer support.
FAQs
Does this service offer an API?
DiamanteDesk provides full control of the system via API
What is this service generally used for?
For customer support
Who are the main user groups of this service?
Small to large eCommerce merchants and IT Companies with specific business requirements for customer support
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service integrate with any other apps?
Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
Bug-tracking/project management tools (Jira, YouTrack, Redmine)
Does this service offer guides, tutorials and or customer support?
DiamanteDesk Documentation (on our website)
Installation Guide (on our website)
Upgrade Guide (on our website)
Customer Support Online 24/7 (Live Rep)
FAQs
Who are the main user groups of this service?
The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application.
What is this service generally used for?
Our Digital Adoption Solution is designed to maximize software adoption.
Generally speaking, we have two use cases: User Onboarding and Employee Training
Does this service offer guides, tutorials and or customer support?
Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane.
Does this service offer multi-user capability (e.g. teams)?
Yes, multiple users can create interactive guides.
Does this service integrate with any other apps?
As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible.
What platforms does this service support?
Userlane can be implemented on top of every existing web-based software or e-commerce website.
What are some applications this service is commonly used in tandem with?
Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.
Does this service offer an API?
Yes.
Vendor Information
Founded:
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Based in:
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Employees:
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Likes:
Followers:
Vendor Information
Founded:
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Based in:
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Employees:
-
Likes:
Followers:
Vendor Information
Founded:
-
Based in:
München
Employees:
51-200
Likes:
Followers:
8.81k
Other
Who uses Teamwork Desk
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Mobile Platforms:
iOS
Android
Languages:
English
Regional Restrictions:
No restrictions.
Other
Who uses DiamanteDesk
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Languages:
English
Regional Restrictions:
No restrictions.
Other
Who uses Userlane
Startups
SMEs
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry
Languages:
English, German, Spanish, Italian, French, Chinese
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