Compare Teamwork Desk vs Userlane vs Teamwork

Teamwork Desk 23 ratings Support & Helpdesk	Userlane 4 ratings Training and Onboarding	Teamwork 24 ratings Project Management
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Crozscore 86% what is this? User Happiness: 79% Press Buzz: 50%	Crozscore 83% what is this? User Happiness: 88% Press Buzz: 41% User Trend: interest rising	Crozscore 86% what is this? User Happiness: 80% Press Buzz: 50%
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About Teamwork Desk We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.	About Userlane Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge. Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website. These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete. Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application. For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively. When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change. Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.	About Teamwork Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches. Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 360 Degree Feedback API Application Tracking Attendance Tracking Batch Permissions & Access Calendar Management Data Export Data Import Email Integration Employee Database Employee Incentive Management Employee Onboarding Employee Training External Integrations Feedback Management Gamification Google Apps Integration Multi-User Notifications Onboarding Password & Access Management Scheduling Timesheets Travel Management Vacation & Absence Calendar Video Courses Time Management Employee Engagement	Features API Batch Permissions & Access Budgeting Calendar Management Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Expense Tracking External Integrations Gantt Charts Multi-User Notifications Scheduling Task Scheduling/Tracking Third-Party Plugins/Add-Ons Travel Management Time Management Resource Management Collaboration Support
Summary Ticket management Ticket automation Training wheels Canned responses Teamwork integration	Summary No coding required Multi-language support User Onboarding Employee Training Userlane Assistant In-depth analytics User segmentation Responsive design Privacy Made in Germany Editor mode	Summary Teamwork Projects is designed to work seamlessly with the tools you and your team already know and love through custom integrations. Try Teamwork Projects for free for 30 days—no credit card details required. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches. Teamwork Projects offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient. Teamwork Projects is highly-customizable and intuitive project management software. All the features you’ll ever need to deliver beautiful work, with everything you need to collaborate effectively, hit deadlines, and achieve high-performance results.
Pricing Basic $7.00 1 user(s) / month Included in plan: Pay per agent - fixed cost Unlimited agents Unlimited inboxes Smart inboxes Access, embeddable contact form Pro $13.00 1 user(s) / month Included in plan: Reporting Time tracking Automated triggers Customer portal Add unlimited part-time agents Unlimited inboxes Smart inboxes Access, embeddable contact form Premium $25.00 1 user(s) / month Included in plan: Customer happiness ratings Custom fields Full reporting Companies		Pricing Free Forever Free Included in plan: 100MB file space 2 active projects Limited boards Basic project management Subtasks Color themes Pro $9.00 1 user(s) / month Included in plan: 100GB file space 300 projects Add up to 50 users Board view Instant file editing Webhooks Google Drive Box.com OneDrive Personal Dropbox Slack Microsoft Office Premium $15.00 1 user(s) / month Included in plan: 250GB file space 600 projects Add up to 100 users Project portfolio Two-factor authentication Custom domain with SSL HubSpot OneDrive Business SharePoint Microsoft Connectors Microsoft Project Enterprise Contact Us Included in plan: 500GB+ file space Unlimited projects 100+ users Single sign-on Enterprise-class security Priority 24/7 support A dedicated Customer Success Manager
FAQs Does this service integrate with any other apps? Yes, see a full list of integrations on our website. Does this service offer guides, tutorials and or customer support? Help Docs - on our website Videos - on YouTube, user TeamworkPM 24/7 email support Does this service offer multi-user capability (e.g. teams)? Yes - more information on our website. Does this service offer an API? Yes - more information on our website. What platforms does this service support? Web iOS Android What are some applications this service is commonly used in tandem with? Teamwork Projects Teamwork Chat Who are the main user groups of this service? Marketing teams Software teams Web Design teams Agencies Startups What is this service generally used for? Managing customer support.	FAQs Who are the main user groups of this service? The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application. What is this service generally used for? Our Digital Adoption Solution is designed to maximize software adoption. Generally speaking, we have two use cases: User Onboarding and Employee Training Does this service offer guides, tutorials and or customer support? Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane. Does this service offer multi-user capability (e.g. teams)? Yes, multiple users can create interactive guides. Does this service integrate with any other apps? As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible. What platforms does this service support? Userlane can be implemented on top of every existing web-based software or e-commerce website. What are some applications this service is commonly used in tandem with? Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools. Does this service offer an API? Yes.	FAQs Who are the main user groups of this service? Marketing teams Product teams Support teams Professional Services Enterprise Find out more at [email protected] Does this service offer multi-user capability (e.g. teams)? All Teamwork Project plans offer multi-user capability to allow teams to work together seamlessly and effectively. Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs. What are some applications this service is commonly used in tandem with? Teamwork Desk Teamwork Chat Teamwork Spaces Teamwork CRM What platforms does this service support? Web Mac Windows iOS Android Chrome Extension Does this service offer guides, tutorials and or customer support? Teamwork offers a variety of guides, tutorials, and customer supports. Visit our resource center on our website for all help docs, videos, webinars, guides, and ebooks. You can email our 24/7 support team also on [email protected] Does this service integrate with any other apps? Teamwork Projects has a wide range of integrations available to allow for effective and efficient use of the software. A full list can be found on our website under the 'Products' tab. You can email our 24/7 support team also on [email protected] What is this service generally used for? Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches. Does this service offer an API? Teamwork Projects offers an API. Find out more information over on our website, or by emailing [email protected]
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.2k	Vendor Information Founded: - Based in: München Employees: 51-200 Likes: Followers:	Vendor Information Founded: - Based in: Blackpool Employees: 51-200 Likes: Followers: 12.2k
Other Who uses Teamwork Desk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Userlane Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English, German, Spanish, Italian, French, Chinese Regional Restrictions: No restrictions.	Other Who uses Teamwork Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, German, French, Spanish Regional Restrictions: No restrictions.