Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.
Try Teamwork Desk for free for 30 days—no credit card details required.
About Userlane
Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.
Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.
These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.
Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.
Companies can reduce training costs and implement new software more rapidly and without any resilience to change.
Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.
About Teamwork Projects
Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.
Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs.
Features
API
Batch Permissions & Access
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Time Management
Features
360 Degree Feedback
API
Application Tracking
Attendance Tracking
Batch Permissions & Access
Calendar Management
Data Export
Data Import
Email Integration
Employee Database
Employee Incentive Management
Employee Onboarding
Employee Training
External Integrations
Feedback Management
Gamification
Google Apps Integration
Multi-User
Notifications
Onboarding
Password & Access Management
Scheduling
Timesheets
Travel Management
Vacation Calendar
Video Courses
Time Management
Employee Engagement
Features
API
Batch Permissions & Access
Budgeting
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Gantt Charts
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Travel Management
Resource Management
Summary
No key features associated with this application.
Summary
No coding required
Multi-language support
User Onboarding
Employee Training
Userlane Assistant
In-depth analytics
User segmentation
Responsive design
Privacy Made in Germany
Editor mode
Summary
Teamwork Projects is designed to work seamlessly with the tools you and your team already know and love through custom integrations.
Try Teamwork Projects for free for 30 days—no credit card details required.
Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.
Teamwork Projects offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient.
Teamwork Projects is highly-customizable and intuitive project management software.
All the features you’ll ever need to deliver beautiful work, with everything you need to collaborate effectively, hit deadlines, and achieve high-performance results.
Pricing
Basic
$5.00
1 user(s) / month
Included in plan:
Pay per agent - fixed cost
Unlimited agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Pro
$20.00
1 user(s) / month
Included in plan:
Reporting
Time tracking
Automated triggers
Customer portal
Add unlimited part-time agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Pricing
Free Forever
Free
Included in plan:
100MB file space
2 active projects
Limited boards
Basic project management
Subtasks
Color themes
Pro
$9.00
1 user(s) / month
Included in plan:
100GB file space
300 projects
Add up to 50 users
Board view
Instant file editing
Webhooks
Google Drive
Box.com
OneDrive Personal
Dropbox
Slack
Microsoft Office
Premium
$15.00
1 user(s) / month
Included in plan:
250GB file space
600 projects
Add up to 100 users
Project portfolio
Two-factor authentication
Custom domain with SSL
HubSpot
OneDrive Business
SharePoint
Microsoft Connectors
Microsoft Project
Enterprise
Contact Us
Included in plan:
500GB+ file space
Unlimited projects
100+ users
Single sign-on
Enterprise-class security
Priority 24/7 support
A dedicated Customer Success Manager
FAQs
Does this service integrate with any other apps?
Yes, see a full list of integrations on our website.
Does this service offer guides, tutorials and or customer support?
Help Docs - on our website
Videos - on YouTube, user TeamworkPM
24/7 email support
Does this service offer multi-user capability (e.g. teams)?
Yes - more information on our website.
Does this service offer an API?
Yes - more information on our website.
What platforms does this service support?
Web
iOS
Android
What are some applications this service is commonly used in tandem with?
Teamwork Projects
Teamwork Chat
Who are the main user groups of this service?
Marketing teams
Software teams
Web Design teams
Agencies
Startups
What is this service generally used for?
Managing customer support.
FAQs
Who are the main user groups of this service?
The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.
Does this service offer multi-user capability (e.g. teams)?
Yes, multiple user can create Userlanes.
Does this service offer guides, tutorials and or customer support?
Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.
What is this service generally used for?
Userlanes can generally be applied to two use cases:
User Onboarding & Employee Training
Does this service integrate with any other apps?
As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.
What platforms does this service support?
Userlane can be implemented on top of every existing web-based software or e-commerce website.
What are some applications this service is commonly used in tandem with?
Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.
Does this service offer an API?
Yes.
FAQs
Does this service integrate with any other apps?
Teamwork Projects has a wide range of integrations available to allow for effective and efficient use of the software. A full list can be found on our website under the 'Products' tab.
Does this service offer guides, tutorials and or customer support?
Teamwork offers a variety of guides, tutorials, and customer supports. Visit our resource center on our website for all help docs, videos, webinars, guides, and ebooks.
Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.
What platforms does this service support?
Web
Mac
Windows
iOS
Android
Chrome Extension
What are some applications this service is commonly used in tandem with?
Teamwork Projects offers an API. Find out more information over on our website, or by emailing [email protected]
Does this service offer multi-user capability (e.g. teams)?
All Teamwork Project plans offer multi-user capability to allow teams to work together seamlessly and effectively. Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs.
Who are the main user groups of this service?
Marketing teams
Product teams
Support teams
Professional Services
Enterprise
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