We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system.
Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.
Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.
About HappyFox
This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.
About Teamwork
Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.
Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
API
Batch Permissions & Access
Budgeting
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Gantt Charts
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Travel Management
Time Management
Resource Management
Collaboration Support
Summary
Ticket management
Ticket automation
Training wheels
Canned responses
Teamwork integration
Summary
Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.
Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.
Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.
Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.
Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.
Summary
Teamwork Projects is designed to work seamlessly with the tools you and your team already know and love through custom integrations.
Try Teamwork Projects for free for 30 days—no credit card details required.
Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.
Teamwork Projects offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient.
Teamwork Projects is highly-customizable and intuitive project management software.
All the features you’ll ever need to deliver beautiful work, with everything you need to collaborate effectively, hit deadlines, and achieve high-performance results.
Pricing
Basic
$7.00
1 user(s) / month
Included in plan:
Pay per agent - fixed cost
Unlimited agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Pro
$13.00
1 user(s) / month
Included in plan:
Reporting
Time tracking
Automated triggers
Customer portal
Add unlimited part-time agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Premium
$25.00
1 user(s) / month
Included in plan:
Customer happiness ratings
Custom fields
Full reporting
Companies
Pricing
Credit card required: No
Popular: $19 per staff / month
Mighty: $29 per staff / month
Fantastic: $49 per staff / month
Enterprise: $69 per staff / month
Free trial starts with Mighty plan.
Pricing
Free Forever
Free
Included in plan:
100MB file space
2 active projects
Limited boards
Basic project management
Subtasks
Color themes
Pro
$9.00
1 user(s) / month
Included in plan:
100GB file space
300 projects
Add up to 50 users
Board view
Instant file editing
Webhooks
Google Drive
Box.com
OneDrive Personal
Dropbox
Slack
Microsoft Office
Premium
$15.00
1 user(s) / month
Included in plan:
250GB file space
600 projects
Add up to 100 users
Project portfolio
Two-factor authentication
Custom domain with SSL
HubSpot
OneDrive Business
SharePoint
Microsoft Connectors
Microsoft Project
Enterprise
Contact Us
Included in plan:
500GB+ file space
Unlimited projects
100+ users
Single sign-on
Enterprise-class security
Priority 24/7 support
A dedicated Customer Success Manager
FAQs
Does this service integrate with any other apps?
Yes, see a full list of integrations on our website.
Does this service offer guides, tutorials and or customer support?
Help Docs - on our website
Videos - on YouTube, user TeamworkPM
24/7 email support
Does this service offer multi-user capability (e.g. teams)?
Yes - more information on our website.
Does this service offer an API?
Yes - more information on our website.
What platforms does this service support?
Web
iOS
Android
What are some applications this service is commonly used in tandem with?
Teamwork Projects
Teamwork Chat
Who are the main user groups of this service?
Marketing teams
Software teams
Web Design teams
Agencies
Startups
What is this service generally used for?
Managing customer support.
FAQs
Does this service offer an API?
It offers an API.
Who are the main user groups of this service?
The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.
What is this service generally used for?
HappyFox provides practical help desk solutions.
What platforms does this service support?
It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.
What are some applications this service is commonly used in tandem with?
The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.
Does this service integrate with any other apps?
HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.
Does this service offer guides, tutorials and or customer support?
They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
FAQs
Who are the main user groups of this service?
Marketing teams
Product teams
Support teams
Professional Services
Enterprise
Does this service offer multi-user capability (e.g. teams)?
All Teamwork Project plans offer multi-user capability to allow teams to work together seamlessly and effectively. Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs.
What are some applications this service is commonly used in tandem with?
Does this service offer guides, tutorials and or customer support?
Teamwork offers a variety of guides, tutorials, and customer supports. Visit our resource center on our website for all help docs, videos, webinars, guides, and ebooks.
Teamwork Projects has a wide range of integrations available to allow for effective and efficient use of the software. A full list can be found on our website under the 'Products' tab.
Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.
Does this service offer an API?
Teamwork Projects offers an API. Find out more information over on our website, or by emailing [email protected]
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