We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system.
Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.
Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.
About Freshworks CRM
Freshworks CRM (formerly Freshsales) is a sales CRM software by Freshworks. With a highly intuitive UI and a powerful feature set including AI-based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshworks CRM gives businesses everything they need to manage their sales in a hassle-free package. Freshworks CRM is trusted by over 15,000 businesses from 80+ countries. Some companies that use Freshworks CRM include Dyson, Best Western Hotels & Resorts, Purdue University, and WallyPark.
An all-in-one sales CRM software which is packed with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. The extremely easy to use, highly intuitive UI means that sales reps will need minimal onboarding and can start selling from the get-go. Freshworks CRM's powerful and intelligent set of features ensure that sales reps spend more time selling and less time performing tasks like manual data entry. Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The AI-based lead scoring feature helps sales reps understand and prioritize their leads better. With the visual sales pipeline helps sales reps get a holistic view of their entire sales pipeline with a single sweep of the eye. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software. The full-featured mobile apps for iOS and Android ensure maximum productivity for field sales agents. A large number of third-party apps via the Freshworks CRM marketplace (75+) as well as native integrations (15) to ensure that Freshworks CRM fits seamlessly into your business ecosystem.
Sales-360 puts Freshworks CRM at the center of your business ecosystem supported by a tightly knit network of products such as Freshdesk (for customer support), Freshchat (for customer engagement), Freshcaller (for cloud-based telephony), Freshconnect (for collaboration in context) and Freshmarketer (for CRO) enabling businesses to get a 360-degree view of their leads as well as customers.
About Teamwork
Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.
Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Features
API
Batch Permissions & Access
Budgeting
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Gantt Charts
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Travel Management
Time Management
Resource Management
Collaboration Support
Summary
Ticket management
Ticket automation
Training wheels
Canned responses
Teamwork integration
Summary
Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click
The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record.
Users can auto-capture leads directly into Freshworks CRM whenever a visitor completes a webform
Freshworks CRM's 'enrichment' feature automatically adds social information and photos to profiles
The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals
Summary
Teamwork Projects is designed to work seamlessly with the tools you and your team already know and love through custom integrations.
Try Teamwork Projects for free for 30 days—no credit card details required.
Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.
Teamwork Projects offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient.
Teamwork Projects is highly-customizable and intuitive project management software.
All the features you’ll ever need to deliver beautiful work, with everything you need to collaborate effectively, hit deadlines, and achieve high-performance results.
Pricing
Basic
$7.00
1 user(s) / month
Included in plan:
Pay per agent - fixed cost
Unlimited agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Pro
$13.00
1 user(s) / month
Included in plan:
Reporting
Time tracking
Automated triggers
Customer portal
Add unlimited part-time agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Premium
$25.00
1 user(s) / month
Included in plan:
Customer happiness ratings
Custom fields
Full reporting
Companies
Pricing
Forest
$79.00
1 user(s) / month
Included in plan:
Everything in Estate and...
EUC Data Center
IP Whitelisting
Audit Logs
BLOSSOM
$12.00
1 user(s) / month
Included in plan:
Deal Funnel View
Templates & Notifications
Real-time Email Tracking
Everything in Sprout and...
Contact Management
Pipeline Management
250 Bulk emails/user/day
Built-in Phone powered by Freshcaller
SMS Integration
2 Sales Campaigns/user
Lead Scoring
5 Intelligent Workflows
Basic Reporting
Marketplace
iPhone and Android Apps
Gmail Add-on
SPROUT
Free
Included in plan:
Leads, Contacts, Accounts & Deals
Customisable Sales Process
Phone & Email
Basic Lead Scoring
Freshdesk & Freshchat Integration
GARDEN
$25.00
1 user(s) / month
Included in plan:
Everything in Blossom and...
Custom Reports
Auto Profile Enrichment
Lead Assignment Rules
Territories
Advanced CRM customization
ESTATE
$49.00
1 user(s) / month
Included in plan:
Everything in Garden and...
Auto profile enrichment
Reports Dashboard
Smartforms and event tracking
Multi-currency
Pricing
Free Forever
Free
Included in plan:
100MB file space
2 active projects
Limited boards
Basic project management
Subtasks
Color themes
Pro
$9.00
1 user(s) / month
Included in plan:
100GB file space
300 projects
Add up to 50 users
Board view
Instant file editing
Webhooks
Google Drive
Box.com
OneDrive Personal
Dropbox
Slack
Microsoft Office
Premium
$15.00
1 user(s) / month
Included in plan:
250GB file space
600 projects
Add up to 100 users
Project portfolio
Two-factor authentication
Custom domain with SSL
HubSpot
OneDrive Business
SharePoint
Microsoft Connectors
Microsoft Project
Enterprise
Contact Us
Included in plan:
500GB+ file space
Unlimited projects
100+ users
Single sign-on
Enterprise-class security
Priority 24/7 support
A dedicated Customer Success Manager
FAQs
Does this service integrate with any other apps?
Yes, see a full list of integrations on our website.
Does this service offer guides, tutorials and or customer support?
Help Docs - on our website
Videos - on YouTube, user TeamworkPM
24/7 email support
Does this service offer multi-user capability (e.g. teams)?
Yes - more information on our website.
Does this service offer an API?
Yes - more information on our website.
What platforms does this service support?
Web
iOS
Android
What are some applications this service is commonly used in tandem with?
Teamwork Projects
Teamwork Chat
Who are the main user groups of this service?
Marketing teams
Software teams
Web Design teams
Agencies
Startups
Does this service offer multi-user capability (e.g. teams)?
All Teamwork Project plans offer multi-user capability to allow teams to work together seamlessly and effectively. Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs.
What are some applications this service is commonly used in tandem with?
Does this service offer guides, tutorials and or customer support?
Teamwork offers a variety of guides, tutorials, and customer supports. Visit our resource center on our website for all help docs, videos, webinars, guides, and ebooks.
Teamwork Projects has a wide range of integrations available to allow for effective and efficient use of the software. A full list can be found on our website under the 'Products' tab.
Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.
Does this service offer an API?
Teamwork Projects offers an API. Find out more information over on our website, or by emailing [email protected]
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