Compare Teamwork Desk vs Freshworks CRM vs Teamwork

Teamwork Desk 23 ratings Support & Helpdesk	Freshworks CRM 885 ratings CRM	Teamwork 24 ratings Project Management
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Crozscore 86% what is this? User Happiness: 79% Press Buzz: 50%	Crozscore 93% what is this? User Happiness: 92% Press Buzz: 58% User Trend: interest falling	Crozscore 86% what is this? User Happiness: 80% Press Buzz: 50%
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About Teamwork Desk We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.	About Freshworks CRM Freshworks CRM (formerly Freshsales) is a sales CRM software by Freshworks. With a highly intuitive UI and a powerful feature set including AI-based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshworks CRM gives businesses everything they need to manage their sales in a hassle-free package. Freshworks CRM is trusted by over 15,000 businesses from 80+ countries. Some companies that use Freshworks CRM include Dyson, Best Western Hotels & Resorts, Purdue University, and WallyPark. An all-in-one sales CRM software which is packed with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. The extremely easy to use, highly intuitive UI means that sales reps will need minimal onboarding and can start selling from the get-go. Freshworks CRM's powerful and intelligent set of features ensure that sales reps spend more time selling and less time performing tasks like manual data entry. Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The AI-based lead scoring feature helps sales reps understand and prioritize their leads better. With the visual sales pipeline helps sales reps get a holistic view of their entire sales pipeline with a single sweep of the eye. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software. The full-featured mobile apps for iOS and Android ensure maximum productivity for field sales agents. A large number of third-party apps via the Freshworks CRM marketplace (75+) as well as native integrations (15) to ensure that Freshworks CRM fits seamlessly into your business ecosystem. Sales-360 puts Freshworks CRM at the center of your business ecosystem supported by a tightly knit network of products such as Freshdesk (for customer support), Freshchat (for customer engagement), Freshcaller (for cloud-based telephony), Freshconnect (for collaboration in context) and Freshmarketer (for CRO) enabling businesses to get a 360-degree view of their leads as well as customers.	About Teamwork Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches. Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication API Calendar Management Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations File Sharing File Transfer Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Social-Media Integration Task Scheduling/Tracking Third-Party Plugins/Add-Ons Call Tracking Click-to-Dial Sales Automation Pipeline Management	Features API Batch Permissions & Access Budgeting Calendar Management Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Expense Tracking External Integrations Gantt Charts Multi-User Notifications Scheduling Task Scheduling/Tracking Third-Party Plugins/Add-Ons Travel Management Time Management Resource Management Collaboration Support
Summary Ticket management Ticket automation Training wheels Canned responses Teamwork integration	Summary Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record. Users can auto-capture leads directly into Freshworks CRM whenever a visitor completes a webform Freshworks CRM's 'enrichment' feature automatically adds social information and photos to profiles The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals	Summary Teamwork Projects is designed to work seamlessly with the tools you and your team already know and love through custom integrations. Try Teamwork Projects for free for 30 days—no credit card details required. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches. Teamwork Projects offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient. Teamwork Projects is highly-customizable and intuitive project management software. All the features you’ll ever need to deliver beautiful work, with everything you need to collaborate effectively, hit deadlines, and achieve high-performance results.
Pricing Basic $7.00 1 user(s) / month Included in plan: Pay per agent - fixed cost Unlimited agents Unlimited inboxes Smart inboxes Access, embeddable contact form Pro $13.00 1 user(s) / month Included in plan: Reporting Time tracking Automated triggers Customer portal Add unlimited part-time agents Unlimited inboxes Smart inboxes Access, embeddable contact form Premium $25.00 1 user(s) / month Included in plan: Customer happiness ratings Custom fields Full reporting Companies	Pricing Forest $79.00 1 user(s) / month Included in plan: Everything in Estate and... EUC Data Center IP Whitelisting Audit Logs BLOSSOM $12.00 1 user(s) / month Included in plan: Deal Funnel View Templates & Notifications Real-time Email Tracking Everything in Sprout and... Contact Management Pipeline Management 250 Bulk emails/user/day Built-in Phone powered by Freshcaller SMS Integration 2 Sales Campaigns/user Lead Scoring 5 Intelligent Workflows Basic Reporting Marketplace iPhone and Android Apps Gmail Add-on SPROUT Free Included in plan: Leads, Contacts, Accounts & Deals Customisable Sales Process Phone & Email Basic Lead Scoring Freshdesk & Freshchat Integration GARDEN $25.00 1 user(s) / month Included in plan: Everything in Blossom and... Custom Reports Auto Profile Enrichment Lead Assignment Rules Territories Advanced CRM customization ESTATE $49.00 1 user(s) / month Included in plan: Everything in Garden and... Auto profile enrichment Reports Dashboard Smartforms and event tracking Multi-currency	Pricing Free Forever Free Included in plan: 100MB file space 2 active projects Limited boards Basic project management Subtasks Color themes Pro $9.00 1 user(s) / month Included in plan: 100GB file space 300 projects Add up to 50 users Board view Instant file editing Webhooks Google Drive Box.com OneDrive Personal Dropbox Slack Microsoft Office Premium $15.00 1 user(s) / month Included in plan: 250GB file space 600 projects Add up to 100 users Project portfolio Two-factor authentication Custom domain with SSL HubSpot OneDrive Business SharePoint Microsoft Connectors Microsoft Project Enterprise Contact Us Included in plan: 500GB+ file space Unlimited projects 100+ users Single sign-on Enterprise-class security Priority 24/7 support A dedicated Customer Success Manager
FAQs Does this service integrate with any other apps? Yes, see a full list of integrations on our website. Does this service offer guides, tutorials and or customer support? Help Docs - on our website Videos - on YouTube, user TeamworkPM 24/7 email support Does this service offer multi-user capability (e.g. teams)? Yes - more information on our website. Does this service offer an API? Yes - more information on our website. What platforms does this service support? Web iOS Android What are some applications this service is commonly used in tandem with? Teamwork Projects Teamwork Chat Who are the main user groups of this service? Marketing teams Software teams Web Design teams Agencies Startups What is this service generally used for? Managing customer support.	FAQs Does this service integrate with any other apps? Yes, Freshdesk Freshchat Freshcaller Freshconnect Mailchimp Segment Piesync Zapier Xero Quickbooks Google contacts What platforms does this service support? Android iPhone-iPad Mac Windows Web-based Mobile Web App What is this service generally used for? CRM Customer Relationship Management Contact Management Pipeline Management Sales Enablement Lead Management Contact Management Deal Management Email Management & Tracking Territory Management User Behaviour Tracking Who are the main user groups of this service? SMEs Mid Market Enterprise What are some applications this service is commonly used in tandem with? Freshdesk Does this service offer guides, tutorials and or customer support? Yes Does this service offer an API? Yes Does this service offer multi-user capability (e.g. teams)? Yes	FAQs Who are the main user groups of this service? Marketing teams Product teams Support teams Professional Services Enterprise Find out more at [email protected] Does this service offer multi-user capability (e.g. teams)? All Teamwork Project plans offer multi-user capability to allow teams to work together seamlessly and effectively. Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs. What are some applications this service is commonly used in tandem with? Teamwork Desk Teamwork Chat Teamwork Spaces Teamwork CRM What platforms does this service support? Web Mac Windows iOS Android Chrome Extension Does this service offer guides, tutorials and or customer support? Teamwork offers a variety of guides, tutorials, and customer supports. Visit our resource center on our website for all help docs, videos, webinars, guides, and ebooks. You can email our 24/7 support team also on [email protected] Does this service integrate with any other apps? Teamwork Projects has a wide range of integrations available to allow for effective and efficient use of the software. A full list can be found on our website under the 'Products' tab. You can email our 24/7 support team also on [email protected] What is this service generally used for? Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches. Does this service offer an API? Teamwork Projects offers an API. Find out more information over on our website, or by emailing [email protected]
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.2k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: Blackpool Employees: 51-200 Likes: Followers: 12.2k
Other Who uses Teamwork Desk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Freshworks CRM Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, Dutch, Spanish, German, French, Italian, Russian, Chinese, Polish, Portuguese Regional Restrictions: No restrictions.	Other Who uses Teamwork Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, German, French, Spanish Regional Restrictions: No restrictions.