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About Teamwork Desk

We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system.

Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.

Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.

About Freshdesk

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

About Teamwork

Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.

Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Expense Tracking
  • External Integrations
  • Gantt Charts
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Resource Management

Summary

  • Ticket management

  • Ticket automation

  • Training wheels

  • Canned responses

  • Teamwork integration

Summary

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary

  • Teamwork Projects is designed to work seamlessly with the tools you and your team already know and love through custom integrations.

  • Try Teamwork Projects for free for 30 days—no credit card details required.

  • Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.

  • Teamwork Projects offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient.

  • Teamwork Projects is highly-customizable and intuitive project management software.

  • All the features you’ll ever need to deliver beautiful work, with everything you need to collaborate effectively, hit deadlines, and achieve high-performance results.

Pricing

Basic

$7.00
1 user(s) / month
Included in plan:
  • Pay per agent - fixed cost
  • Unlimited agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Pro

$13.00
1 user(s) / month
Included in plan:
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Premium

$25.00
1 user(s) / month
Included in plan:
  • Customer happiness ratings
  • Custom fields
  • Full reporting
  • Companies

Pricing

  • Credit card required: No
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Pricing

Free Forever

Free
Included in plan:
  • 100MB file space
  • 2 active projects
  • Limited boards
  • Basic project management
  • Subtasks
  • Color themes

Pro

$9.00
1 user(s) / month
Included in plan:
  • 100GB file space
  • 300 projects
  • Add up to 50 users
  • Board view
  • Instant file editing
  • Webhooks
  • Google Drive
  • Box.com
  • OneDrive Personal
  • Dropbox
  • Slack
  • Microsoft Office

Premium

$15.00
1 user(s) / month
Included in plan:
  • 250GB file space
  • 600 projects
  • Add up to 100 users
  • Project portfolio
  • Two-factor authentication
  • Custom domain with SSL
  • HubSpot
  • OneDrive Business
  • SharePoint
  • Microsoft Connectors
  • Microsoft Project

Enterprise


Contact Us
Included in plan:
  • 500GB+ file space
  • Unlimited projects
  • 100+ users
  • Single sign-on
  • Enterprise-class security
  • Priority 24/7 support
  • A dedicated Customer Success Manager

FAQs

    Does this service integrate with any other apps?
  • Yes, see a full list of integrations on our website.

  • Does this service offer guides, tutorials and or customer support?
  • Help Docs - on our website
    Videos - on YouTube, user TeamworkPM
    24/7 email support

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes - more information on our website.

  • Does this service offer an API?
  • Yes - more information on our website.

  • What platforms does this service support?
  • Web
    iOS
    Android

  • What are some applications this service is commonly used in tandem with?
  • Teamwork Projects
    Teamwork Chat

  • Who are the main user groups of this service?
  • Marketing teams
    Software teams
    Web Design teams
    Agencies
    Startups

  • What is this service generally used for?
  • Managing customer support.

FAQs

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs

    Who are the main user groups of this service?
  • Marketing teams
    Product teams
    Support teams
    Professional Services
    Enterprise

    Find out more at [email protected]

  • Does this service offer multi-user capability (e.g. teams)?
  • All Teamwork Project plans offer multi-user capability to allow teams to work together seamlessly and effectively. Teamwork Projects is highly-customizable and intuitive project management software. It’s built to support how you and your team like to work: whether you use it to give structure to your marketing team’s workflows or to manage a team of highly skilled project managers, Teamwork Projects has the flexibility and features to fit your needs.

  • What are some applications this service is commonly used in tandem with?
  • Teamwork Desk
    Teamwork Chat
    Teamwork Spaces
    Teamwork CRM

  • What platforms does this service support?
  • Web
    Mac
    Windows
    iOS
    Android
    Chrome Extension

  • Does this service offer guides, tutorials and or customer support?
  • Teamwork offers a variety of guides, tutorials, and customer supports. Visit our resource center on our website for all help docs, videos, webinars, guides, and ebooks.

    You can email our 24/7 support team also on [email protected]

  • Does this service integrate with any other apps?
  • Teamwork Projects has a wide range of integrations available to allow for effective and efficient use of the software. A full list can be found on our website under the 'Products' tab.

    You can email our 24/7 support team also on [email protected]

  • What is this service generally used for?
  • Manage people, not tools. Teamwork Projects is project management software for people who want to own the big picture. With all the features you need to plan, collaborate on, and deliver your work, it takes care of the details so your team’s talents are freed to achieve the results that matter to your business. Use Teamwork Projects to manage everything from delivering client projects, to executing marketing campaigns, to sprint planning and product launches.

  • Does this service offer an API?
  • Teamwork Projects offers an API. Find out more information over on our website, or by emailing [email protected]

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:
21.9k

Vendor Information

Founded:
-
Based in:
Blackpool
Employees:
51-200
Likes:
Followers:

Other

Who uses Teamwork Desk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses Teamwork
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, French, Spanish
Regional Restrictions:
No restrictions.
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