We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system.
Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.
Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.
About Help Scout
Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email.
Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives.
Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.
About ManageEngine Service Desk Plus
ManageEngine ServiceDesk Plus is cloud-based, or on-premises ITIL ready version Help Desk software, with numerous features. It integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one handy platform.
Thanks to its capability, this service helps IT support teams deliver premium service to its users at minimal cost. Furthermore, the Standard Edition is free for both the on-premise and on-demand use.
It also offers many codeless customizations and integrations with a vast number of IT management apps, helping organizations to boosts their IT sector's reputation among satisfied clients.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Ticket management
Ticket automation
Training wheels
Canned responses
Teamwork integration
Summary
Create multiple mailboxes for each shared email address.
Help Scout’s collaboration features keep everyone on the same page.
Simple automation system based on if/then logic.
Measure team performance, spot trends to prevent issues, and monitor customer happiness.
Every customer has an auto-populated, editable profile.
Customer satisfaction ratings.
Phone calls and voicemails.
Collision detection.
Summary
Flexible ticket management
Multiple channel support
Solid Knowledge Base
Self Service Portal with password security
Service Level Agreements
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Multi language support coupled with smooth API integration
Effective incident and problem management
Modifiable help desk system
Pricing
Basic
$7.00
1 user(s) / month
Included in plan:
Pay per agent - fixed cost
Unlimited agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Pro
$13.00
1 user(s) / month
Included in plan:
Reporting
Time tracking
Automated triggers
Customer portal
Add unlimited part-time agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Premium
$25.00
1 user(s) / month
Included in plan:
Customer happiness ratings
Custom fields
Full reporting
Companies
Pricing
Basic
$12.00
1 user(s) / month
Included in plan:
Up to 10 Users
1 limited Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Standard
$20.00
1 user(s) / month
Included in plan:
Unlimited Users
5 Mailboxes
1 Docs knowledge base
Reports (Full history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus
$35.00
1 user(s) / month
Included in plan:
Unlimited Users
Unlimited messages & storage
Unlimited Mailboxes
3 Docs knowledge base
Reports (Full history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Salesforce Integration
JIRA Integration
HubSpot Integration
SAML Single Sign-on
Teams
Custom fields
HIPAA Compliance
Pricing
Standard
Free
Included in plan:
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Professional
$395.00
1 user(s) / year
Included in plan:
Help desk management
IT asset discovery
Software asset management
Asset inventory reports
Purchase & contracts management
Enterprise
$995.00
1 user(s) / year
Included in plan:
Incident management
Problem management
Change management
IT project management
Service catalog
Asset management
CMDB (Available only on premises)
FAQs
Does this service integrate with any other apps?
Yes, see a full list of integrations on our website.
Does this service offer guides, tutorials and or customer support?
Help Docs - on our website
Videos - on YouTube, user TeamworkPM
24/7 email support
Does this service offer multi-user capability (e.g. teams)?
Yes - more information on our website.
Does this service offer an API?
Yes - more information on our website.
What platforms does this service support?
Web
iOS
Android
What are some applications this service is commonly used in tandem with?
Teamwork Projects
Teamwork Chat
Who are the main user groups of this service?
Marketing teams
Software teams
Web Design teams
Agencies
Startups
What is this service generally used for?
Managing customer support.
FAQs
What platforms does this service support?
Help Scout supports web-based platforms in addition to Android and iOS.
Who are the main user groups of this service?
Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations.
Does this service integrate with any other apps?
Help Scout integrates with more than 50 applications, including:
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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