Compare Teamwork Desk vs Vision Helpdesk vs Freshsales

Teamwork Desk Support & Helpdesk (0)	Vision Helpdesk Support & Helpdesk (5)	Freshsales CRM (2)
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	Crozscore: 81% what is this? User Happiness 92% Press Buzz 34% User Trend interest rising	Crozscore: 87% what is this? User Happiness 86% Press Buzz 49% User Trend no significant changes
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Software Description: Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love. Try Teamwork Desk for free for 30 days—no credit card details required.	Software Description: Vision Helpdesk offers three customer service tools. 1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place. 2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies. 3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.	Software Description: Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000+ customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Features: Contact Sharing Customer Management Dashboard Notifications Third-Party Plugins/Add-Ons Multi-User Batch Permissions & Access Data Visualization External Integrations Contact Management API Email Integration	Features: Scheduling Supplier Management Batch Permissions & Access Multi-User Project Management Third-Party Plugins/Add-Ons Calendar Management External Integrations 2-Factor Authentication Customer Management Dashboard Notifications Google Apps Integration API Chat Task Scheduling/Tracking Timesheets Email Integration	Features: Google Apps Integration Third-Party Plugins/Add-Ons Multi-User Calendar Management Forecasting Data Import File Transfer Data Export Email Integration Lead Scoring Task Scheduling/Tracking Lead Management Customer Management Scheduling Dashboard Contact Management
Summary: No key features associated with this application.	Summary: Multi Channel Help Desk Multi Brand Help Desk Ticket Billing Task Management Help Desk Gamification and more.. Workflow Management SLA and Escalation Blabby - Staff Collaboration Incident Management Knowledgebase Management	Summary: Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record. Users can auto-capture leads directly into Freshsales whenever a visitor completes a webform Freshsales' 'enrichment' feature automatically adds social information and photos to profiles The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals
Basic $5.00 1 user(s) / month Included in plan: Pay per agent - fixed cost Unlimited agents Unlimited inboxes Smart inboxes Access, embeddable contact form Pro $20.00 1 user(s) / month Included in plan: Reporting Time tracking Automated triggers Customer portal Add unlimited part-time agents Unlimited inboxes Smart inboxes Access, embeddable contact form		BLOSSOM $12.00 1 user(s) / month Included in plan: Everything in Sprout and... Deal Funnel View Real-time Email Tracking Templates & Notifications Google Calendar Integration SPROUT Free Included in plan: Leads, Contacts, Accounts & Deals Customisable Sales Process Phone & Email Basic Lead Scoring Freshdesk & Freshchat Integration GARDEN $25.00 1 user(s) / month Included in plan: Everything in Blossom and... Custom Reports Auto Profile Enrichment Lead Assignment Rules Territories ESTATE $49.00 1 user(s) / month Included in plan: Everything in Garden and... In-App Event Tracking Website Events Tracking Segment Integration Advanced Lead Scoring
FAQs: Does this service integrate with any other apps? Yes, see a full list of integrations on our website. Does this service offer guides, tutorials and or customer support? Help Docs - on our website Videos - on YouTube, user TeamworkPM 24/7 email support Does this service offer multi-user capability (e.g. teams)? Yes - more information on our website. Does this service offer an API? Yes - more information on our website. What platforms does this service support? Web iOS Android What are some applications this service is commonly used in tandem with? Teamwork Projects Teamwork Chat Who are the main user groups of this service? Marketing teams Software teams Web Design teams Agencies Startups What is this service generally used for? Managing customer support.	FAQs: What are some applications this service is commonly used in tandem with? Social media: Facebook, Twitter, LinkedIn Live chat: Userlike, Livechat Inc, Com100, Livezilla Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting VOIP: Twillio CMS: Joomla, WordPress, Drupal Payment gateways: Paypal and Authorize.net Billing software: WHMCS, Hostbill, Freshbooks Email: Google Hosted emails, Exchange Servers and more Does this service offer multi-user capability (e.g. teams)? YES Does this service offer guides, tutorials and or customer support? YES Who are the main user groups of this service? Any business that wish to offer customer service support. Does this service integrate with any other apps? Vision Helpdesk integrates with several 3rd party apps Does this service offer an API? YES What platforms does this service support? Web Based Software and Mobile apps like IOS, Windows Phone and Android App What is this service generally used for? Managing customer support Managing IT support Task management	FAQs: What is this service generally used for? CRM Customer Relationship Management Contact Management Pipeline Management Sales Enablement Lead Management Contact Management Deal Management Email Management & Tracking Territory Management User Behaviour Tracking Does this service integrate with any other apps? Yes What platforms does this service support? Android iPhone-iPad Mac Windows Web-based Mobile Web App Who are the main user groups of this service? SMEs Mid Market Enterprise What are some applications this service is commonly used in tandem with? Freshdesk Does this service offer guides, tutorials and or customer support? Yes Does this service offer an API? Yes Does this service offer multi-user capability (e.g. teams)? Yes
Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: Nasik Employees: - Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers:
Other: Who uses Teamwork Desk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other: Who uses Vision Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android WinPhone Languages: English, Italian, Polish, Portuguese, Turkish, Dutch, French, Russian, Spanish Regional Restrictions: No restrictions.	Other: Who uses Freshsales Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.