Compare Teamwork Desk vs Freshdesk vs Teamwork Projects

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Crozscore:

85%
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79%
58%
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Crozscore:

89%
what is this?
96%
47%
no significant changes
Teamwork Desk screenshot view 5 more Freshdesk screenshot Teamwork Projects screenshot view 2 more

Software Description:

Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.

Try Teamwork Desk for free for 30 days—no credit card details required.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Our function-rich software gives you every advantage to stay on track and deliver on time. Teamwork Projects combines high-performance features that build smarter workflows and close communication gaps so you can focus on getting things done.
Features include task management, time tracking, milestones, Gantt charts, instant high-level reports and more.

When all communication, documentation and task coordination is in one place, collaboration is exactly what it should be… productive.

Features:

  • Contact Sharing
  • Customer Management
  • Dashboard
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • History/Version Control
  • File Sharing
  • Chat
  • Email Integration
  • Google Apps Integration
  • Task Scheduling/Tracking
  • Gantt Charts
  • Dashboard
  • Calendar Management
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Data Export
  • Data Import
  • Data Visualization
  • Project Management
  • Notifications
  • Contact Sharing
  • Batch Permissions & Access
  • Contact Management
  • External Integrations
  • API

Summary:

    No key features associated with this application.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • Teamwork Projects is designed to work seamlessly with the tools you and your team already know and love through custom integrations.

  • Cloud access that’s, accessible anywhere and anytime makes working remotely and managing distributed teams even easier.

  • Manage every project and deadline from a single tool.

  • Organize workflows from any time zone and capture every detail.

  • Try Teamwork Projects for free for 30 days—no credit card details required.

  • We are so confident that you will love Teamwork Projects that we also include a 90-day money back guarantee if you do not love our product, no questions asked.

Basic

$5.00
1 user(s) / month
Included in plan:
  • Pay per agent - fixed cost
  • Unlimited agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Pro

$20.00
1 user(s) / month
Included in plan:
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Small Office

$69.00
1 user(s) / month
Included in plan:
  • 50 Projects 20GB Space
  • Unlimited Users
  • Full Access to Task Boards
  • Webhooks
  • Custom Domain
  • Google Drive, Dropbox, OneDrive Personal, Box.com

Professional

$169.00
1 user(s) / month
Included in plan:
  • 150 Projects 100GB Space
  • Unlimited Users
  • All Small Office Features
  • Project Portfolio
  • OneDrive for Business
  • Microsoft Connectors

Business

$269.00
1 user(s) / month
Included in plan:
  • 300 Projects 400GB Space
  • Unlimited Users
  • All Professional Features
  • Custom CSS
  • Live Editing of Files
  • Microsoft Project Import/Export

Enterprise

$0.00
Contact Us
Included in plan:
  • Unlimited Projects 500GB+ Space
  • Enterprise Grade Security
  • Premium Support 24/7
  • Single Sign On
  • HIPAA Compliance
  • Enterprise API
  • Two-Factor Authentication

FAQs:

    Does this service integrate with any other apps?
  • Yes, see a full list of integrations on our website.

  • Does this service offer guides, tutorials and or customer support?
  • Help Docs - on our website
    Videos - on YouTube, user TeamworkPM
    24/7 email support

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes - more information on our website.

  • Does this service offer an API?
  • Yes - more information on our website.

  • What platforms does this service support?
  • Web
    iOS
    Android

  • What are some applications this service is commonly used in tandem with?
  • Teamwork Projects
    Teamwork Chat

  • Who are the main user groups of this service?
  • Marketing teams
    Software teams
    Web Design teams
    Agencies
    Startups

  • What is this service generally used for?
  • Managing customer support.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Help Docs - on our website
    Videos - on YouTube, user TeamworkPM
    Demos - on our website
    24/7 email support

  • Does this service offer multi-user capability (e.g. teams)?
  • Every plan allows unlimited user collaboration.

  • Does this service offer an API?
  • Yes - more information on our website.

  • Does this service integrate with any other apps?
  • Yes, see full list of integrations on our website.

  • What is this service generally used for?
  • Project management
    Task management
    Time management
    Collaboration
    Teamwork
    Transparency

  • Who are the main user groups of this service?
  • Marketing teams
    Software teams
    Web Design teams
    Agencies
    Startups
    Remote teams
    Enterprise

  • What are some applications this service is commonly used in tandem with?
  • Teamwork Desk
    Teamwork Chat

  • What platforms does this service support?
  • Web
    iOS
    Android
    Chrome Extension

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
23.9k
Followers:
10.3k

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Blackpool
Employees:
51-200
Likes:
23.9k
Followers:
10.3k

Other:

Who uses Teamwork Desk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Teamwork Projects
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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