Compare Teamwork Desk vs Freshservice vs DiamanteDesk

Teamwork Desk 23 ratings Support & Helpdesk	Freshservice 810 ratings IT Service Management (ITSM)	DiamanteDesk 1 ratings Support & Helpdesk
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Crozscore 86% what is this? User Happiness: 79% Press Buzz: 50%	Crozscore 91% what is this? User Happiness: 92% Press Buzz: 48% User Trend: interest rising	Crozscore 59% what is this? User Happiness: 80% Press Buzz: 32% User Trend: interest falling
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About Teamwork Desk We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.	About Freshservice Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.	About DiamanteDesk DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems. Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system. In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Ticket management Ticket automation Training wheels Canned responses Teamwork integration	Summary Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily. Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement. Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question. Knowledge Base: Quick answers to all frequent queries. Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away. Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts. Contract Management: Easy to manage IT contracts with Freshservice.	Summary Easy-to-use help-desk open source support ticketing system and customer service solution.
Pricing Basic $7.00 1 user(s) / month Included in plan: Pay per agent - fixed cost Unlimited agents Unlimited inboxes Smart inboxes Access, embeddable contact form Pro $13.00 1 user(s) / month Included in plan: Reporting Time tracking Automated triggers Customer portal Add unlimited part-time agents Unlimited inboxes Smart inboxes Access, embeddable contact form Premium $25.00 1 user(s) / month Included in plan: Customer happiness ratings Custom fields Full reporting Companies	Pricing Starting from: $19.00/month Credit card required: No Blossom: $19/agent/month, billed annually. Garden: $49/agent/month, billed annually. Estate: $79/agent/month, billed annually. Forest: $99/agent, billed annually.
FAQs Does this service integrate with any other apps? Yes, see a full list of integrations on our website. Does this service offer guides, tutorials and or customer support? Help Docs - on our website Videos - on YouTube, user TeamworkPM 24/7 email support Does this service offer multi-user capability (e.g. teams)? Yes - more information on our website. Does this service offer an API? Yes - more information on our website. What platforms does this service support? Web iOS Android What are some applications this service is commonly used in tandem with? Teamwork Projects Teamwork Chat Who are the main user groups of this service? Marketing teams Software teams Web Design teams Agencies Startups What is this service generally used for? Managing customer support.	FAQs Who are the main user groups of this service? The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes. What is this service generally used for? Freshservice is used as a cloud-based ITIL service desk solution. What platforms does this service support? Online & native mobile apps. Does this service integrate with any other apps? Freshservice ServiceDesk integrates with the following applications: LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA. Does this service offer an API? Freshservice ServiceDesk has an API available for use. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA. Does this service offer guides, tutorials and or customer support? It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.	FAQs Does this service offer an API? DiamanteDesk provides full control of the system via API What is this service generally used for? For customer support Who are the main user groups of this service? Small to large eCommerce merchants and IT Companies with specific business requirements for customer support Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc) Bug-tracking/project management tools (Jira, YouTrack, Redmine) Does this service offer guides, tutorials and or customer support? DiamanteDesk Documentation (on our website) Installation Guide (on our website) Upgrade Guide (on our website) Customer Support Online 24/7 (Live Rep)
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.2k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 2.48k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Teamwork Desk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Freshservice Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese Regional Restrictions: No restrictions.	Other Who uses DiamanteDesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.