Compare TeamSupport vs Subiz Live Chat vs Free Call

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Crozscore:

90%
what is this?
90%
39%
no significant changes

Crozscore:

81%
what is this?
74%
40%
interest falling

Crozscore:

79%
what is this?
89%
24%
no significant changes
TeamSupport screenshot view 4 more Subiz Live Chat screenshot view 4 more Free Call screenshot view 2 more

Software Description:

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

Software Description:

Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.

Software Description:

With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy.

  • Receive visitor calls straight to your existing cell or phone
  • Let your site visitors get in touch with you by phone or message
  • Use call recording so you never miss a thing

Features:

  • API
  • Chat
  • CRM Integration
  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Feedback Management
  • Analytics
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Analytics
  • Audience Targeting
  • Chat
  • Dashboard
  • Notifications
  • Scheduling

Features:

  • Chat
  • Customer Management
  • Dashboard
  • External Integrations
  • Notifications
  • Contact Management
  • Data Visualization
  • Multi-User
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons

Summary:

  • Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

  • Ticket Management: Includes easy to use features like reminders, and customizable automations.

  • Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

  • Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.

  • Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.

  • Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!

Summary:

  • Stay in touch with visitors on the go with IM chat app on mobile device

  • Understand website visitor and provide direct support at the right time

  • Customize chat widget to make your website more professional

  • Use Trigger to proactively engage with visitors based on defined rules

  • Store visitor information and chat histories in secure servers for easy archiving

  • Advanced analytics and reports on operator activity using integrated Google Analytics

Summary:

  • Your Customers call you for free

  • boost your service, sales and more

  • Support customers anywhere, anytime, on your mobile & landline phone

  • Increase Sales

  • Free Call from any country in the world

  • Ticketing and messageing system

Pricing:

  • Credit card required: N/A
  • Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
    Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)

Pricing:

  • Credit card required: N/A
  • Standard Package: from $9.59/agent/month.

    Advanced Package: from $16.8/agent/month

FREE

Free
Included in plan:
  • 30 minutes talk time
  • Offline Messages
  • Working Hours
  • GPS caller location on the map

SMALL BUSSINES

$10.00
1 user(s) / month
Included in plan:
  • 60 minutes talk time
  • Offline Messages
  • Working Hours
  • GPS caller location on the map
  • Phone Hyperlink

FAQs:

    Who are the main user groups of this service?
  • Main users of TeamSupport are B2B software and technology companies with support and product teams.

  • What is this service generally used for?
  • It is generally used as a B2B customer support tool.

  • What platforms does this service support?
  • This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.

  • Does this service integrate with any other apps?
  • TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: Customer Portal, Knowledge Base, Trouble Ticket Submission, Online Documentation.

FAQs:

    Who are the main user groups of this service?
  • Sales and customer service team of any online business

  • What is this service generally used for?
  • Proactively chat with website visitors, provide direct support and receive feedback

  • What platforms does this service support?
  • Website and IM client app

  • What are some applications this service is commonly used in tandem with?
  • For windows: Pidgin, Trillian.

    For Mac: Adium, iChat, Messages.

    For Android: Trillian, IM+, BeeJive, Xabber.

    For iOS: Trillian.

    For Web-Based: Trillian.im, Subiz Dashboard.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Subiz can offer unlimited number of agents for your sales and customer service team

  • Does this service offer guides, tutorials and or customer support?
  • Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2008
Based in:
Dallas
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2013
Based in:
-
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Free Call
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Languages:
Spanish, Russian, Bulgarian, English
Regional Restrictions:
No restrictions.
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