This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.
Bornevia is a simple customer support software designed for teams.
It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.
Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.
Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.
Ticket Management: Includes easy to use features like reminders, and customizable automations.
Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.
Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.
Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.
Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!
Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages
Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.
Live chat as a group/team. One customer can be handled by multiple agents in a chat room
Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline
Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets
No key features associated with this application.
Credit card required: N/A
Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)
Starting from: $10.00/month
Credit card required: No
One pricing plan only
Credit card required: N/A
Full access for all - £99 per concurrent user per month.
Who are the main user groups of this service?
Main users of TeamSupport are B2B software and technology companies with support and product teams.
What is this service generally used for?
It is generally used as a B2B customer support tool.
What platforms does this service support?
This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.
Does this service integrate with any other apps?
TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?