Compare Tanaza vs Raimme vs ServiceDesk Plus

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Crozscore:

80%
what is this?
90%
33%
interest falling

Crozscore:

63%
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100%
19%
interest falling

Crozscore:

86%
what is this?
80%
48%
interest rising
Tanaza screenshot Raimme screenshot view 2 more ServiceDesk Plus screenshot

Software Description:

Tanaza is the first and only software for multi-vendor cloud-based WiFi management, allowing you to setup and monitor your clients' networks and their free and paid hotspots.

Tanaza features a captive portal with social login (Facebook login, with Like and check-in) and voucher-based authentication. Your clients will be able all sorts of data about the WiFi users, including personal and contact information (email, phone), social profiles, wifi usage data, and so on.

Public Wi-Fi is the best lead generation tool to quickly generate hundreds of contacts for your company and increase the awareness around your brand. The Tanaza Mailchimp connector allows you to add automatically any new email addresses gathered through Wi-Fi to a MailChimp list.

Tanaza supports a wide range of access points and gateways from different vendors: Tp-Link, D-Link, Mikrotik, Ubiquiti, Netgear, Openmesh, PowerCloud, Linksys, etc.

Software Description:

Raimme is a cloud platform for rapid app development. It brings the whole stack of a regular apps into the cloud. Data storage, business logic, UI and integrations through API are all provided out-of-the-box on the Raimme platform.

Whether you want to build a small CRM, an Internet store or an extensive data-based system, Raimme has all the tools you need to start right away.

You'll have a prototype of your app ready within days, and rolling it out to production will be a matter of just a few weeks.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • Lead Management
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Contact Sharing
  • Data Import
  • Malware Protection
  • API
  • Data Export
  • Multi-User
  • Dashboard
  • Analytics
  • Contact Management
  • Audience Targeting
  • Email Integration
  • Social-Media Integration
  • Firewall
  • Data Visualization
  • External Integrations
  • 2-Factor Authentication
  • Project Management
  • Notifications
  • Customer Management

Features:

  • Password & Access Management
  • Email Integration
  • File Sharing
  • Batch Permissions & Access
  • External Integrations
  • Multi-User
  • Notifications
  • Data Export
  • Data Import
  • API

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Basic - cloud management only

$4.50
unlimited user(s) / month
Included in plan:
  • Easy management of Wi-Fi APs
  • Centralized management, remote configuration and monitoring
  • Firmware for multi-vendor APs (upgrades included)
  • Up to 8 SSIDs per AP, unlimited concurrent users
  • Standard support
  • Quick replacement of broken APs and auto rollback

Free

Free
Included in plan:
  • Up to 5 user accounts
  • 1 admin account
  • Up to 5 custom types
  • 50MB disk space for files
  • Up to 3 user profiles
  • Up to 5 business processes

Basic

$11.00
1 user(s) / month
Included in plan:
  • Up to 15 custom types
  • 5 admin accounts
  • 5GB disk space for files
  • Up to 5 user profiles
  • Up to 15 business processes

Standard

$29.00
1 user(s) / month
Included in plan:
  • Up to 50 business processes
  • Up to 30 user profiles
  • 50GB disk space for files
  • Unlimited admin accounts
  • Up to 50 custom types

Enterprise

$49.00
1 user(s) / month
Included in plan:
  • 24/7 support
  • Unlimited business processes
  • Unlimited user profiles
  • Unlimited disk space for files
  • Unlimited admin accounts
  • Unlimited custom types

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    Does this service integrate with any other apps?
  • Tanaza is already integrated with Mailchimp, the marketing automation application.

  • What is this service generally used for?
  • Tanaza is a software used for Wi-Fi management, and also for the creation and the monitoring of social hotspots.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • The main user groups of Tanaza are MSPs, VAR, VAD, and end users.

  • What platforms does this service support?
  • Tanaza is based on the cloud (AWS).

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Tanaza offers contents for its partners to learn how to use the software and help them to grow.

  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Tanaza can be used together with MailChimp (Marketing application), and Web content filtering.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, on our website.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, REST API.

  • What are some applications this service is commonly used in tandem with?
  • CRM, mailing services

  • Who are the main user groups of this service?
  • Software houses and developers

  • What is this service generally used for?
  • Building and running apps in the cloud

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.1k
Followers:
3.53k

Other:

Who uses Tanaza
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Raimme
  • Freelance
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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