Compare TalkToUsers vs Qualtrics Customer Experience vs Pure Chat

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Crozscore:

88%
what is this?
85%
58%
interest rising

Crozscore:

85%
what is this?
100%
43%
interest rising
TalkToUsers screenshot view 2 more Qualtrics Customer Experience screenshot Pure Chat screenshot

Software Description:

TalkToUsers is a point and click feedback tool that allows your users to quickly and easily tell you what they’re thinking, or what’s stopping them from completing a transaction.

TalkToUsers lets you ask the right questions at the right time, without distracting your customer from your flow. It is designed to make e-commerce and web design feedback smarter.

The TalkToUsers platform replaces annoying email and survey feedback that users tend to avoid. The system allows you to see your site through your users’ eyes by taking a screenshot of the user’s screen, so you see exactly what they saw when they were leaving feedback. All feedback received through TalkToUsers is stored in one place and can be integrated into your CRM system.

Software Description:

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!

Software Description:

Pure Chat is the best live chat tool for small business websites & sales professionals.

It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.

Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.

Features:

Features:

  • Third-Party Plugins/Add-Ons
  • Data Export
  • Email Integration
  • Contact Management
  • External Integrations
  • Analytics
  • Net Promoter Score
  • Dashboard
  • Data Import
  • Data Visualization
  • Notifications
  • Multi-User
  • API
  • Customer Management

Features:

Summary:

  • Point and click feedback: Let your users quickly and easily tell you what they’re thinking about your site.

  • Ask the right questions at the right time: Say goodbye to annoying email support or asking your users to fill out surveys. Ask them questions at the exact point you’re curious about.

  • See your site through your users’ eyes: TalkToUsers takes a screenshot of the users' screen, so you see exactly what they saw when they were leaving feedback. All feedback is in one place on a customisable dashboard, and can be intergrated into your CRM.

Summary:

    No key features associated with this application.

Summary:

  • Live chat for your website

  • Easy to set up fully customizable widget.

  • Chat transcripts to pick up conversations where you left off.

  • Monitor how operators are doing with rating statistics.

  • Take chats on the go with Pure Chat mobile apps.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives.

  • Does this service offer guides, tutorials and or customer support?
  • Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours.

    We also have a entire support site to offer detailed guides to our features.

  • What platforms does this service support?
  • Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions.

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
    • Salesforce
    • Marketo
    • Tableau
    • Adobe Analytics
    • Slack

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
35.1k

Publisher:

Founded:
2012
Based in:
Scottsdale
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Qualtrics Customer Experience
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Irish, Portuguese, Japanese, Italian, French, German, Spanish, English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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