Compare Tagove vs Vision Helpdesk vs PushAlert

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73%
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81%
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78%
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Tagove screenshot view 2 more Vision Helpdesk screenshot view 2 more PushAlert screenshot view 4 more

Software Description:

Communication and engagement has always been two crucial factors that could make or break any business. Therefore, Mountain View, California-based tech startup Tagove has recently launched live video, Voice call and text chat software with screen share and co-browsing to help businesses get customer insight through remarkable engagement.

The company specializes in live video assistance to help online marketers increase their sales online by using interactive video technology. By using Tagove’s live video software, marketers can create a more personalized shopping experience for the customer by providing live video assistance.

Most businesses lose huge amount of revenue as they fail to get an insight about the customer’s requirement and end up damaging the brand image. Tagove Live Video software allows online marketers to chat with customer and provide them with real-time support. It is very rich in context, and allows easy integration. Additionally, the software helps marketer cut the waiting time for phone calls to reach out their customers. Marketers can stay connected with clients 24/7 through live video, audio and text chat and delivery a satisfying experience.

With Tagove, marketers not only can enhance customer engagement, but track everything as well. It facilitates face to face chat without using any other platform. Tagove provides best video facility on the website of the business itself. As it is not easy to track every visitor without analytic tools, it can support the business to find out which page clients are visiting the most and how long they staying on your website.

“Customer engagement is critical for every business as it leads to customer satisfaction. If you fails to meet your customer’s need, you cannot survive in competition. Plus, a satisfied customers visit again, and bring more business to you. So, We launched our new software- Tagove Live Video to help marketer understand their customers better, and deliver a long lasting positive impression”: said Tagove officials.

The software is loaded with many appreciable features such as live video assistance, live video chat, share screen & images, instant file sharing, speech to text, live call recording, statistics and analytics, text chatting and co-browsing to make shopping easy for both marketer and customer.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

PushAlert is a user engagement, retention and marketing automation platform which uses web push to target users with real-time notifications for higher engagement and lead conversions.

Build your marketing list without acquiring emails. Use Audience Creator for behaviour based targeting and dynamic segmentation.

Here are some features to give your website an instant boost:

  • Broader Reach: PushAlert Web Push Notifications work with Chrome, Firefox, Safari and Opera (80%+ market-share) on both desktop and mobile devices.
  • Audience Creator: Target specific subscribers with dynamic segments based on custom parameters.
  • RSS Push and Newsletter: Send automatic notifications whenever a post is published or send top posts of the day.
  • Complete Localization with Multi-lingual Support: Opt-in prompts can be shown in any language and a single notification can be sent in multiple languages.
  • Timezone based scheduling: Schedule notifications based on the timezone of your subscribers.
  • A/B Notification: Create two variants of the same notification and PushAlert’s intelligent algorithm determines which version works best and sends it for better conversion.
  • Segmentation with Advanced Targeting: Personalize notifications by creating custom segments.
  • Advanced Stats: Get to know which notifications are fetching better engagement with real-time click-through rate.
  • Fully featured REST and JS APIs.

PushAlert’s fully automated e-commerce marketing solution:
* Abandoned Cart Notifications: On average, 70% of all carts are abandoned but you can recover these lost sales with automated and personalized abandoned cart notifications.
* In-Stock Notifications: Don’t lose any customers even when a product is out of stock, with back-in-stock notifications.
* Price Drop Notifications: Customers automatically get to know when a product they like is on sale or at a discount with automated Price Drop Notifications.
* Shipment Alerts: Automated real-time notifications with tracking details.

Features:

  • API
  • Email Integration
  • Data Import
  • Data Export
  • Dashboard
  • Customer Management
  • Notifications
  • Lead Management

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • Marketing Automation
  • Audience Targeting
  • Conversion Tracking
  • Analytics
  • A/B Testing
  • Multi-User
  • Notifications
  • External Integrations
  • Scheduling
  • Dashboard
  • API

Summary:

  • Node.js

  • Socket.IO

  • WebRTC

  • PHP

  • MySQL

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary:

  • Broader Reach: PushAlert Web Push Notifications work with Chrome, Firefox, Safari, and Opera (80%+ market share) on both desktop and mobile devices.

  • Dynamic Segmentation - Create unlimited segments from your subscribers based on their on-site behavior for pinpoint targeting leading to more conversions.

  • Automated e-Commerce Marketing - Send automated alerts to customers on abandoned carts, price drop on products, in-stock notifications to bring customers back to your store and increase sales.

  • Higher Opt-in: No email address, sign-up forms required. Just a single click and users are subscribed to Push Notifications leading to higher opt-in and better conversions.

  • Build sustainable audience - Convert more than 20% of your website visitors into subscribers, who can be later targeted with personalized notifications and recommendations.

  • Get 5X higher CTR than email - Push notifications offer more than 20% CTR, generating more return traffic.

  • Engage Mobile Users without App - Send push notifications to visitors of your website on mobile devices without any app.

  • Engage with customers even when they are off-site: Web Push notifications are delivered even when users are not on-site, meaning you can engage with customers even after they have left your website and bring them back in.

  • A/B Notification: Create two variants of the same notification and PushAlert’s intelligent algorithm determines which version works best and sends it for better conversion.

  • RSS Push and Newsletter: Send automatic notifications whenever a post is published or send top posts of the day.

Pricing:

  • Starting from: $60.00/month
  • Credit card required: No
  • Tagove has two price plans: premium and enterprise.

Basic

$12.00
for 3000 subscribers/per month
Included in plan:
  • Send Unlimited Notifications
  • HTTP + HTTPS Support
  • Mobile + Desktop
  • Branded HTTPS Sub-domain
  • Unlimited Custom Segments
  • Rest API Calls - 1,000 per Month
  • Detailed Analytics
  • Schedule Push
  • Auto Segmentation - Location, Device, OS
  • Subscriber Churn Analysis
  • Custom (Sub)domain Integration
  • Push via Email
  • Rest API Calls - 30,000 per Month
  • Email Support

Premium

$39.00
for 5000 subscribers/per month
Included in plan:
  • All Basic Plan Features
  • 3 Websites
  • Audience Creator
  • A/B Testing
  • Timezone Based Scheduling
  • Automated RSS to Push and Newsletter
  • Pro Analytics including Geo-Location
  • Custom Branding
  • Rest API Calls - 100,000 per Month
  • Priority Email Support

Platinum

$99.00
for 10000 subscribers/per month
Included in plan:
  • All Premium Plan Features
  • 5 Websites
  • Complete Localization with Multi-language Notifications
  • Dedicated Integration Engineer
  • Advanced Automated RSS to Push
  • Rest API Calls - 500,000 per Month
  • Priority Email Support

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Complete integration guides are provided in the documentation section along with code examples of API endpoints. Integration as well as customer support is provided over both email and live chat.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, team support is available on PushAlert with restrictive persmission support.

  • Does this service offer an API?
  • PushAlert provides fully featured REST and JS APIs to customize the service based on the customer's requirement.

  • What platforms does this service support?
  • HTTP and HTTPS Websites
    WordPress
    WooCommerce
    BigCommerce
    Shopify
    PrestaShop
    Joomla
    Magento
    .Net Web Apps

  • What is this service generally used for?
  • PushAlert is used for sending web push notifications in real time to subscribers. Browser push notifications are small messages that can be sent to both desktop and mobile devices even when the subscriber is off-site or the browser is closed.

    Apart from just sending push notifications, PushAlert also provides:
    Automated dynamic Segmentation with Audience Creator to clearly define the target audience and get better conversions.
    Advanced analytics to see the performance of your campaigns.
    Complete multilingual support with timezone based scheduling.
    RSS Automation for sending notifications.
    Ecommerce Automation with abandoned cart recovery, in-stock notifications, price drop alerts and shipment notifications.
    A/B Testing, Localization, Subscriber Churn Analysis and a lot more.

  • Who are the main user groups of this service?
  • PushAlert is ideally suited for websites that want to retain users, increase engagement. This includes e-commerce portals, media and publishing, financial services, travel, healthcare, entertainment.

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Other:

Who uses Tagove
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Portuguese, Italian, Turkish, Russian, Spanish, French, Dutch, English, Polish
Regional Restrictions:
No restrictions.

Other:

Who uses PushAlert
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.
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