Compare Tagove vs Freshdesk vs Userlane

About Tagove

Communication and engagement has always been two crucial factors that could make or break any business. Therefore, Mountain View, California-based tech startup Tagove has recently launched live video, Voice call and text chat software with screen share and co-browsing to help businesses get customer insight through remarkable engagement.

The company specializes in live video assistance to help online marketers increase their sales online by using interactive video technology. By using Tagove’s live video software, marketers can create a more personalized shopping experience for the customer by providing live video assistance.

Most businesses lose huge amount of revenue as they fail to get an insight about the customer’s requirement and end up damaging the brand image. Tagove Live Video software allows online marketers to chat with customer and provide them with real-time support. It is very rich in context, and allows easy integration. Additionally, the software helps marketer cut the waiting time for phone calls to reach out their customers. Marketers can stay connected with clients 24/7 through live video, audio and text chat and delivery a satisfying experience.

With Tagove, marketers not only can enhance customer engagement, but track everything as well. It facilitates face to face chat without using any other platform. Tagove provides best video facility on the website of the business itself. As it is not easy to track every visitor without analytic tools, it can support the business to find out which page clients are visiting the most and how long they staying on your website.

“Customer engagement is critical for every business as it leads to customer satisfaction. If you fails to meet your customer’s need, you cannot survive in competition. Plus, a satisfied customers visit again, and bring more business to you. So, We launched our new software- Tagove Live Video to help marketer understand their customers better, and deliver a long lasting positive impression”: said Tagove officials.

The software is loaded with many appreciable features such as live video assistance, live video chat, share screen & images, instant file sharing, speech to text, live call recording, statistics and analytics, text chatting and co-browsing to make shopping easy for both marketer and customer.

About Freshdesk

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

About Userlane

Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application.

For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively.

When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change.

Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• 360 Degree Feedback
• API
• Application Tracking
• Attendance Tracking
• Batch Permissions & Access
• Calendar Management
• Data Export
• Data Import
• Email Integration
• Employee Database
• Employee Incentive Management
• Employee Onboarding
• Employee Training
• External Integrations
• Feedback Management
• Gamification
• Google Apps Integration
• Multi-User
• Notifications
• Onboarding
• Password & Access Management
• Scheduling
• Timesheets
• Travel Management
• Vacation & Absence Calendar
• Video Courses
• Time Management
• Employee Engagement

Summary

• Node.js

• Socket.IO

• WebRTC

• PHP

• MySQL

Summary

• Multi Channel: Manages all support conversations in one place.

• Productivity: Increase team’s engagement and productivity.

• Self-Service: It is possible to create a self-service experience that supports user's brand.

• Reporting: Measures and tracks performance using reports.

• Integration: Extends user's support capabilities with integrations.

• Ticketing: Everything you need to start supporting customers.

Summary

• No coding required

• Multi-language support

• User Onboarding

• Employee Training

• Userlane Assistant

• In-depth analytics

• User segmentation

• Responsive design

• Privacy Made in Germany

• Editor mode

Pricing

• Starting from: $60.00/month
• Credit card required: No

• Tagove has two price plans: premium and enterprise.

Pricing

• Credit card required: No

• Sprout - Free for unlimited number of Agents
  Blossom - $19 per agent per month
  Garden - $35 per agent per month
  Estate - $49 per agent per month
  Forest - $89 per agent per month

FAQs

No FAQs associated with this application.

FAQs

Who are the main user groups of this service?

• This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is this service generally used for?

• It is used to help companies handle their customers’ problems across various channels.

What platforms does this service support?

• It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

Does this service offer an API?

• It offers RESTful API.

Does this service offer multi-user capability (e.g. teams)?

• Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

Does this service integrate with any other apps?

• Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
  It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
  Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

• Yes. This service offers guides, tutorials and customer support across all levels.

FAQs

Who are the main user groups of this service?

• The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application.

What is this service generally used for?

• Our Digital Adoption Solution is designed to maximize software adoption.
  Generally speaking, we have two use cases: User Onboarding and Employee Training

Does this service offer guides, tutorials and or customer support?

• Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane.

Does this service offer multi-user capability (e.g. teams)?

• Yes, multiple users can create interactive guides.

Does this service integrate with any other apps?

• As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible.

What platforms does this service support?

• Userlane can be implemented on top of every existing web-based software or e-commerce website.

What are some applications this service is commonly used in tandem with?

• Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

Does this service offer an API?

• Yes.

Vendor Information

Vendor Information

Vendor Information

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other

Other

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry