Compare Tagove vs Freshdesk vs Bornevia

Software Description:

Communication and engagement has always been two crucial factors that could make or break any business. Therefore, Mountain View, California-based tech startup Tagove has recently launched live video, Voice call and text chat software with screen share and co-browsing to help businesses get customer insight through remarkable engagement.

The company specializes in live video assistance to help online marketers increase their sales online by using interactive video technology. By using Tagove’s live video software, marketers can create a more personalized shopping experience for the customer by providing live video assistance.

Most businesses lose huge amount of revenue as they fail to get an insight about the customer’s requirement and end up damaging the brand image. Tagove Live Video software allows online marketers to chat with customer and provide them with real-time support. It is very rich in context, and allows easy integration. Additionally, the software helps marketer cut the waiting time for phone calls to reach out their customers. Marketers can stay connected with clients 24/7 through live video, audio and text chat and delivery a satisfying experience.

With Tagove, marketers not only can enhance customer engagement, but track everything as well. It facilitates face to face chat without using any other platform. Tagove provides best video facility on the website of the business itself. As it is not easy to track every visitor without analytic tools, it can support the business to find out which page clients are visiting the most and how long they staying on your website.

“Customer engagement is critical for every business as it leads to customer satisfaction. If you fails to meet your customer’s need, you cannot survive in competition. Plus, a satisfied customers visit again, and bring more business to you. So, We launched our new software- Tagove Live Video to help marketer understand their customers better, and deliver a long lasting positive impression”: said Tagove officials.

The software is loaded with many appreciable features such as live video assistance, live video chat, share screen & images, instant file sharing, speech to text, live call recording, statistics and analytics, text chatting and co-browsing to make shopping easy for both marketer and customer.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Bornevia is a simple customer support software designed for teams.

It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.

Features:

• API
• Email Integration
• Data Import
• Data Export
• Dashboard
• Customer Management
• Notifications
• Lead Management

Features:

• Chat
• Customer Management
• Email Integration
• Social-Media Integration
• Notifications
• Dashboard
• Task Scheduling/Tracking
• Billing/Invoicing
• Analytics
• Contact Management
• Contact Sharing
• External Integrations
• Data Export
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Multi-User
• Data Import
• Data Visualization
• Scheduling

Features:

• Chat
• Customer Management
• Email Integration
• Social-Media Integration
• API

Summary:

• Node.js

• Socket.IO

• WebRTC

• PHP

• MySQL

Summary:

• Multi Channel: Manages all support conversations in one place.

• Productivity: Increase team’s engagement and productivity.

• Self-Service: It is possible to create a self-service experience that supports user's brand.

• Reporting: Measures and tracks performance using reports.

• Integration: Extends user's support capabilities with integrations.

• Ticketing: Everything you need to start supporting customers.

Summary:

• Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages

• Advanced analytics

• Canned responses

• Smart rules

• Case management

• Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.

• Live chat as a group/team. One customer can be handled by multiple agents in a chat room

• Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline

• Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets

• Developer API

Pricing:

• Starting from: $60.00/month
• Credit card required: No

• Tagove has two price plans: premium and enterprise.

Pricing:

• Credit card required: N/A

• Sprout - Free for unlimited number of Agents
  Blossom - $19 per agent per month
  Garden - $35 per agent per month
  Estate - $49 per agent per month
  Forest - $89 per agent per month

Pricing:

• Starting from: $10.00/month
• Credit card required: No

• One pricing plan only

FAQs:

No FAQs associated with this application.

FAQs:

Who are the main user groups of this service?

• This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is this service generally used for?

• It is used to help companies handle their customers’ problems across various channels.

What platforms does this service support?

• It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

Does this service offer an API?

• It offers RESTful API.

Does this service offer multi-user capability (e.g. teams)?

• Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

Does this service integrate with any other apps?

• Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
  It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
  Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

• Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

What platforms does this service support?

• Web and mobile (Android)

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.

What is this service generally used for?

• Customer service, customer support, technical support, live chat support.

Who are the main user groups of this service?

• Small and modern businesses, Startups, and e-commerce businesses.

Does this service offer guides, tutorials and or customer support?

• Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.

Does this service offer an API?

• Yes

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Macintosh

• iOS
• Android

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android