Compare syslink Xandria vs CloudCherry

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Software Description:

Does your team waste time on SAP daily checks just to verify that nothing is wrong instead of focusing on solving what’s not working?
Does troubleshooting take you a long time due to incomplete data and data that is hard to find?
Do you waste a lot of time building SAP service level and performance reports?
Do you want to prevent SAP problems before they happen?
Are you sure you catch all SAP security change breaches?

Syslink Xandria is your solution. Xandria is a reliable and scalable SAP performance monitoring & management solution. Xandria provides predictive and proactive monitoring, as-well-as automated best-practices system monitoring.

The product is easy and fast to install and doesn’t require consulting or an implementation project. Xandria - Built by SAP Basis engineers for Basis engineers.

Software Description:

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.

Features:

  • SAP Integration
  • Forecasting
  • Data Visualization
  • Third-Party Plugins/Add-Ons
  • Password & Access Management
  • Customer Management
  • Batch Permissions & Access
  • External Integrations
  • Multi-User
  • Notifications
  • Data Import
  • API
  • Data Export

Features:

  • Chat
  • Customer Management
  • External Integrations
  • Scheduling
  • Calendar Management
  • Dashboard
  • Data Import
  • Notifications
  • Multi-User
  • Data Export
  • API
  • Data Visualization

Summary:

  • SAP system monitoring

  • SAP predictive resource planning

  • SAP Business Service Management (BSM)

  • SAP Landscape management

  • SAP audit readiness and assured compliance

  • SAP dahboard

  • SAP automated daily and custom checks and reporting

  • SAP Security

  • SAP automated daily and real-time checks

Summary:

    No key features associated with this application.

Basic

$300.00
unlimited user(s) / month
Included in plan:
  • Unlimited Users
  • Customer Success Support
  • Customized Questionnaire

FAQs:

    What platforms does this service support? (e.g. native mobile apps)
  • SAP - all of its components (everything that runs on Netweaver), servers, databases, HANA, third party apps

  • Does this service offer guides, tutorials and or customer support?
  • Yes, included in the price, remote or on-site support.
    Our team is the best you've ever met. They will make sure that the product is used in the best way for your organization and will be there for you whenever needed

  • What is this service generally used for?
  • SAP systems management, monitoring and analysis. SAP Basis teams use it to ensure the health and prevent SAP system failures.

  • Does this service integrate with any other apps?
  • SAP
    Ticketing and support systems as well as any system that offer RESTful API

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, it is build to work for large companies as well as managed service providers (MSPs) and hosting companies, providing an elaborate access list and team permissions as well as escalation process.

  • What are some applications this service is commonly used in tandem with?
  • SAP, SAP HANA, ServiceNow

  • Who are the main user groups of this service?
  • Enterprises who uses and manage their SAP system, or MSPs and hosting companies who manage SAP systems

FAQs:

    What platforms does this service support? (e.g. native mobile apps)
  • It Supports

    Windows
    iOS
    Mac
    Android

  • Does this service integrate with any other apps?
  • With Open API feature it can integrate with any third party apps

  • What is this service generally used for?
  • CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

    Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
    Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

    Broadly It is used for
    Customer Experience Management
    Customer Sentiment Analysis
    Net Promoter Score Calculation
    Loop Closer
    Feedback Management System
    Customer Analytics

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, it has multi-user capability

    View and access can be designed for each level of users.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

  • Who are the main user groups of this service?
  • This platform can be used for all consumer-facing industries
    Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

  • What are some applications this service is commonly used in tandem with?
  • Mailchimp
    Salesforce
    Freshdesk
    Microsoft
    Zendesk
    sms gupshup
    KooKoo
    Nexmo

  • Does this service offer an API?
  • Yes, it has an Open API

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
35
Followers:
404

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
1.12k
Followers:
3.23k

Other:

Who uses syslink Xandria
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English, German, French, Spanish
Regional Restrictions:
No restrictions.

Other:

Who uses CloudCherry
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Bengali, Tibetan, Bulgarian, Basque, English, Hindi, Romanian, Russian, Arabic, Dutch, French, German, Hebrew, Indonesian, Italian, Latin, Malayalam, Malay, Turkish, Thai, Telugu, Spanish, Tamil
Regional Restrictions:
No restrictions.
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