Compare Synthetix vs REVE Chat vs Weelytics

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Crozscore:

58%
what is this?
29%
interest falling

Crozscore:

85%
what is this?
87%
32%
interest falling

Crozscore:

61%
what is this?
100%
29%
interest falling
Synthetix screenshot view 4 more REVE Chat screenshot view 5 more Weelytics screenshot

Software Description:

A complete suite of attractive, integrated customer contact tools

Refine your online customer service into exceptional customer experiences with the suite of our unique online customer contact tools with comprehensive reporting, analytics and editorial control.

Self-Service Cloud
A natively developed suite of self-service digital channels within a single customer experience platform. Proactively present customers with the information they need at each stage of their online journey.

Contact Centre Cloud
Scalable and reliable cloud-based, customer service contact centre technology without the need for labour intensive IT interference, which helps deliver value at every user interaction.

All Synthetix services are cloud first and Software as a Service (SaaS), delivering customer service solutions to all customer touchpoints across both public and private sectors.

The Synthetix suite of customer contact technology integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels

Software Description:

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Software Description:

Weelytics makes it easy to track your website visitors interactions as clicks and events. No more developers required for this!
Just Navigate, right click on the element you need to track and Publish to your favorite tool as Google Analytics, Segment.io, KISSmetrics, Mixpanel, Customer.io, Gosquared and more.

Optimize Your Campaigns
Save Your IT Budget

You've launched an exciting marketing campaign and now you need to track how users engage with your content. Do you have time to wait around for IT to tag your campaign?

Now imagine being able to tag and re-tag your campaign yourself within minutes using an innovative visual app (without any code).

This would allow you to quickly identify any gaps and make changes to your campaign on the fly.

Simply Click to Tag
Tagging your website has never been easier. Navigate to your website using our tool and select anything you want to tag. That's it!

Your brand new tags will 'magically' appear in your Analytics tool accounts.

Publish to your favorite tools
Again, with just a click, select your actual analytics tool and publish. That's it! All your metrics and customer informations will be tracked and available there.

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • Click-to-Dial
  • Email Integration
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Notifications
  • External Integrations
  • Chat
  • API
  • Multi-User
  • Dashboard
  • Scheduling

Features:

  • Analytics
  • Link Tracking
  • Conversion Tracking
  • Data Export
  • A/B Testing
  • Referral Tracking

Summary:

  • Deliver automated responses across every customer touch point

  • Optimise your customers’ online experience

  • Differentiate your brand and make customers feel special when they engage

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • APIs - Comprehensive APIs for building online customer service integrations

  • Email Management / Dynamic Web Forms - Automatically allocate emails to capture or deflect customer emails

Summary:

  • Facebook Chat Integration

  • Voice Call

  • Video Chat

  • Viber Messaging

  • Screen Sharing

  • Visitor/IP Banning

  • Email Forwarding

  • ProActive Chat

  • Chat Monitoring

  • Visitor Analytics

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $12.00/month
  • Credit card required: N/A
  • Discounts available for 1 and 2 year subscriptions

Standard

$15.00
1 user(s) / month
Included in plan:
  • ProActive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response

Advanced

$25.00
1 user(s) / month
Included in plan:
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
54
Followers:
737

Publisher:

Founded:
-
Based in:
Singapore
Employees:
11-50
Likes:
2.83k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
56
Followers:

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses REVE Chat
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • Android
Languages:
Spanish, Russian, French, Portuguese, Arabic, English, Japanese, Korean, Chinese, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses Weelytics
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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