Compare Synthetix vs DataStock vs REVE Chat

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Crozscore:

56%
what is this?
29%
interest falling

Crozscore:

79%
what is this?
39%
no significant changes

Crozscore:

85%
what is this?
87%
30%
interest rising
Synthetix screenshot view 4 more DataStock screenshot view 2 more REVE Chat screenshot view 5 more

Software Description:

A complete suite of attractive, integrated customer contact tools

Refine your online customer service into exceptional customer experiences with the suite of our unique online customer contact tools with comprehensive reporting, analytics and editorial control.

Self-Service Cloud
A natively developed suite of self-service digital channels within a single customer experience platform. Proactively present customers with the information they need at each stage of their online journey.

Contact Centre Cloud
Scalable and reliable cloud-based, customer service contact centre technology without the need for labour intensive IT interference, which helps deliver value at every user interaction.

All Synthetix services are cloud first and Software as a Service (SaaS), delivering customer service solutions to all customer touchpoints across both public and private sectors.

The Synthetix suite of customer contact technology integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels

Software Description:

Datastock can be used to acquire big data sets that can prove to be of great use while you are doing a market research, business intelligence and has many other use cases in the business arena.

Software Description:

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • Analytics
  • Data Mining
  • Data Export

Features:

  • Click-to-Dial
  • Email Integration
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Notifications
  • External Integrations
  • Chat
  • API
  • Multi-User
  • Dashboard
  • Scheduling

Summary:

  • Deliver automated responses across every customer touch point

  • Optimise your customers’ online experience

  • Differentiate your brand and make customers feel special when they engage

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • APIs - Comprehensive APIs for building online customer service integrations

  • Email Management / Dynamic Web Forms - Automatically allocate emails to capture or deflect customer emails

Summary:

  • Comprehensive data sets from all around the web

  • Easy download of data

  • Structured and clean data files

Summary:

  • Facebook Chat Integration

  • Voice Call

  • Video Chat

  • Viber Messaging

  • Screen Sharing

  • Visitor/IP Banning

  • Email Forwarding

  • ProActive Chat

  • Chat Monitoring

  • Visitor Analytics

Pricing:

  • Starting from: $12.00/month
  • Credit card required: N/A
  • Discounts available for 1 and 2 year subscriptions

Standard

$15.00
1 user(s) / month
Included in plan:
  • ProActive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response

Advanced

$25.00
1 user(s) / month
Included in plan:
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service integrate with any other apps?
  • Can be integrated with data analytics suites.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Tableau, Qlikview

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web

  • What is this service generally used for?
  • Data extraction from the web

  • Who are the main user groups of this service?
  • Ecommerce companies
    Recruitment firms
    Market research firms
    Travel agencies
    Manufacturing companies
    Real estate companies

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.99k

Publisher:

Founded:
-
Based in:
Singapore
Employees:
11-50
Likes:
Followers:

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses DataStock
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses REVE Chat
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • Android
Languages:
French, Portuguese, Turkish, English, Korean, Arabic, Russian, Spanish, Chinese, Japanese
Regional Restrictions:
No restrictions.
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