Compare Synthetix vs Really Simple Systems vs Agorapulse

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52%
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29%
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Crozscore:

86%
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84%
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Crozscore:

90%
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89%
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Synthetix screenshot view 4 more Really Simple Systems screenshot view 4 more Agorapulse screenshot view 4 more

Software Description:

A complete suite of attractive, integrated customer contact tools

Refine your online customer service into exceptional customer experiences with the suite of our unique online customer contact tools with comprehensive reporting, analytics and editorial control.

Self-Service Cloud
A natively developed suite of self-service digital channels within a single customer experience platform. Proactively present customers with the information they need at each stage of their online journey.

Contact Centre Cloud
Scalable and reliable cloud-based, customer service contact centre technology without the need for labour intensive IT interference, which helps deliver value at every user interaction.

All Synthetix services are cloud first and Software as a Service (SaaS), delivering customer service solutions to all customer touchpoints across both public and private sectors.

The Synthetix suite of customer contact technology integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels

Software Description:

Really Simple Systems CRM is a cloud-based CRM system, designed for small to medium sized business.The CRM includes everything a small business needs to keep on top of their sales and marketing. With an integrated email marketing module that includes GDPR compliance features to manage consent opt-in, you can send out automated bulk emails and track the responses straight into your CRM.

Really Simple Systems CRM makes sure you get the most from your time and investment. The CRM is designed to grow with your business and offers 3 pricing plans: Free, Starter, Professional and Enterprise. So you can start for free and upgrade as your business grows.

Software Description:

AgoraPulse is a Social Media Marketing and CRM suite that helps agencies, business owners and marketers to manage their Facebook page, Twitter and Instagram accounts, LinkedIn profiles and pages as well as Google+ pages.

It also helps the community manager to engage with fans & followers with ease, moderate content and measure results with cutting edge tracking and reporting features. It is the Swiss army knife of Social Media managers and marketers.

Top six features:
1 - Unified Social Media Inbox for each account with real time tracking of incoming messages
2 - Unified publisher with scheduling and queueing, Twitter requeuing and advanced content preview
3 - Turnkey Facebook marketing apps (Quiz, Instant wins, Contests, Sweepstakes and Coupons)
4 - Automatic moderation, real time email notification, post scheduling
5 - Fan & followers ranking, scoring and qualification
6 - Compare your page with Competitors and measure your posts’ performance

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • Contact Sharing
  • A/B Testing
  • Conversion Tracking
  • Batch Permissions & Access
  • Third-Party Plugins/Add-Ons
  • Notifications
  • Audience Targeting
  • Calendar Management
  • External Integrations
  • Marketing Automation
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Forecasting
  • Contact Management
  • Multi-User
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Dashboard
  • File Sharing
  • Scheduling

Features:

  • Audience Targeting
  • Data Visualization
  • Data Export
  • Social-Media Integration
  • Multi-User
  • Multi-Account
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Keyword Tracking
  • Calendar Management
  • Scheduling
  • Dashboard
  • Marketing Automation
  • API
  • External Integrations

Summary:

  • Deliver automated responses across every customer touch point

  • Optimise your customers’ online experience

  • Differentiate your brand and make customers feel special when they engage

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • APIs - Comprehensive APIs for building online customer service integrations

  • Email Management / Dynamic Web Forms - Automatically allocate emails to capture or deflect customer emails

Summary:

  • Easy to use CRM system designed for small and medium sized business doing B2B sales and contact management.

Summary:

  • User Friendly and Affordable Social Media Management Software

  • All-in-one: publishing, reporting, Social Media Inbox, User qualification

  • Advanced team features for large teams (response time, roles, workflow)

  • Agency specific feature for client collaboration, content approval and reporting

Pricing:

  • Starting from: $15.00/month
  • Credit card required: N/A
  • Start for Free with 2 users and 100 accounts. As your company grows you can add more Users, Accounts and Advanced Features as you need to on our Starter, Professional and Enterprise plans. Add on the optional Marketing Module to send automated email marketing campaigns to your contacts.

Starter

$15.00
1 user(s) / month
Included in plan:
  • 1000 Company Accounts
  • Unlimited Contacts
  • Unlimited Users
  • 1 GB Document Storage
  • Two-way MailSync
  • Email and Online Chat Support
  • Online ‘self-service’ Support Hub
  • Sales Automation
  • Contact Management
  • Custom Reports
  • Custom Settings
  • API
  • Optional Marketing module

Professional

$33.00
1 user(s) / month
Included in plan:
  • Optional Service Desk module
  • Online 'self-service' Support Hub
  • Priority Technical Support
  • Two-way MailSync
  • Optional Marketing module
  • Free Email, Online Chat & Phone Support
  • API
  • Custom Reports
  • Custom Settings
  • Contact Management
  • Sales Automation
  • Quotations
  • 5 GB Document Storage
  • User Permission Levels
  • Unlimited Users
  • Unlimited Contacts
  • 5000 Company Accounts

Enterprise

$50.00
1 user(s) / month
Included in plan:
  • Free Online Team Training
  • Dedicated Account Manager
  • Top Priority Technical Support
  • Online 'self-service' Support Hub
  • Optional Service Desk module
  • Optional Marketing module
  • Free Email, Online Chat & Phone Support
  • Advanced Reporting
  • Advanced Custom Settings
  • User Level Permissions
  • API
  • Custom Reports
  • Custom Settings
  • Contact Management
  • Sales Automation
  • Quotations
  • Two-Way Mailsync
  • Unlimited Data Storage
  • Unlimited Users
  • Unlimited Contacts
  • Unlimited Company Accounts

Free

Free
Included in plan:
  • 2 Users
  • 100 Company Accounts
  • Unlimited Contacts
  • 100 MB Document Storage
  • Email & Online Chat Support
  • Sales Automation
  • Contact Management
  • Custom Reports
  • Custom Settings
  • API

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
    • $49: 3 Social profiles, 2 users, limited reporting
    • $99: 10 social profiles, 5 users, unlimited reporting
    • $199: 20 social profiles, 7 users, team features
    • $299: 30 social profiles, 10 users
    • Need more? $5 per additional social profile, $39 per additional user

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes. Really Simple Systems CRM makes it easy to get set up and get going. Resources include pull-our Help Drawers in all page sof the CRM linking to our Customer Support Hub whcih provides step by step guides on all the features of the CRM and tutorial videos. We run regular live and on-demand webinars, online chat plus free support for all customers.

  • Does this service integrate with any other apps?
  • Xero, KashFlow and Sage One accounting software;
    Zapier

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. You can add multiple users, create user groups for your teams and set user permission levels to increase data security.

  • Does this service offer an API?
  • Yes, Really Simple Systems offers a RESTful API.

  • What is this service generally used for?
  • Really Simple Systems CRM is an easy to user CRM system designed for business to business sales. The CRM is an easy to set up online sales, marketing and support system.

  • Who are the main user groups of this service?
  • Really Simple Systems CRM has been designed for small and medium sized business or departments of large enterprises doing business to business sales. The CRM is hosted making it suitable for businesses with multiple locations or that have staff that are working remotely.

  • What are some applications this service is commonly used in tandem with?
  • Xero, SageOne, Kashflow, Google calendar and Outlook calendar

  • What platforms does this service support?
  • Really Simple Systems is a browser based CRM and runs on any platforms such as PC, Mac, Android and iOS

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web app, iOS, Android

  • Who are the main user groups of this service?
  • Small and medium agencies
    Medium business with an in-house community or Social Media manager

  • What is this service generally used for?
  • Save time in publishing customized content accross all social profiles. Manage highly active social profiles with a lot of incoming messages/comments. Create professional reports in 1 click. Identify key users on each social profile.

  • What are some applications this service is commonly used in tandem with?
  • Helpdesks

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
56.6k
Followers:
9.41k

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Really Simple Systems
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Agorapulse
  • Freelance
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Portuguese, French, English
Regional Restrictions:
No restrictions.
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