Compare Synthetix vs ManageEngine vs MessageBird

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58%
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29%
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Crozscore:

84%
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Crozscore:

76%
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Synthetix screenshot view 3 more ManageEngine screenshot view 5 more MessageBird screenshot view 2 more

Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Software Description:

ManageEngine ServiceDesk Plus is cloud-based, or on-premises ITIL ready version Help Desk software, with numerous features. It integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one handy platform.

Thanks to its capability, this service helps IT support teams deliver premium service to its users at minimal cost. Furthermore, the Standard Edition is free for both the on-premise and on-demand use.

It also offers many codeless customizations and integrations with a vast number of IT management apps, helping organizations to boosts their IT sector's reputation among satisfied clients.

Software Description:

MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

Today MessageBird is powered by a world-class team of over 20 nationalities from offices in Amsterdam, San Francisco, Singapore, Sydney, London, Hamburg, and Shanghai. In October 2017 MessageBird announced a $60M Series A funding led by Accel, marking the largest Series A raised by any European software company or Y Combinator graduate to date.

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • SAP Integration
  • Dashboard
  • Scheduling
  • Customer Management
  • Notifications
  • Data Visualization
  • External Integrations
  • Contact Management
  • Email Integration
  • API

Features:

  • Dashboard
  • Call Tracking
  • Call Recording
  • Chat
  • Scheduling
  • Contact Management
  • Email Integration
  • Multi-User
  • Password & Access Management
  • External Integrations
  • Notifications
  • 2-Factor Authentication
  • API

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

Summary:

  • Flexible ticket management

  • Multiple channel support

  • Solid Knowledge Base

  • Self Service Portal with password security

  • Service Level Agreements

  • Flexible out-of-the-box integrations with 3rd party apps

  • Easy & effective asset management

  • Multi language support coupled with smooth API integration

  • Effective incident and problem management

  • Modifiable help desk system

Summary:

    No key features associated with this application.

Standard

Free
Included in plan:
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional

$395.00
1 user(s) / year
Included in plan:
  • Help desk management
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase & contracts management

Enterprise

$995.00
1 user(s) / year
Included in plan:
  • Incident management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB (Available only on premises)

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • FAQs, Forum, Online Support, Phone Support, Documentation, Webinars.

  • Does this service offer an API?
  • They offer an API available for use.

  • Does this service integrate with any other apps?
  • It integrates with:

    NetFlow, NCM, Oracle, SAP, Websphere, Desktop Central, OpManager, Advanced Analytics, ADManager Plus, ADSelf Service Plus, Zoho Reports, and others.

  • What platforms does this service support?
  • Cloud, On-Premise, Android, iOS, Windows

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with IT management apps.

  • What is this service generally used for?
  • This service is used as a help desk and asset management system.

  • Who are the main user groups of this service?
  • Main users are IT teams, helpdesk administrators, and service desk managers in Large Enterprises and SMEs.

FAQs:

    Does this service offer an API?
  • Yes, MessageBird offers REST APIs for SMS, Voice, Chat, Number Lookup, and 2FA.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Who are the main user groups of this service?
  • Enterprises looking to reach their customers around the world.

  • What is this service generally used for?
  • Two factor authentication, customer support, customer service, notifications, alerts, marketing, promotions, customer feedback.

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ManageEngine
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Arabic, Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses MessageBird
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
Dutch, English, German, Spanish, French
Regional Restrictions:
No restrictions.
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