Compare Synthetix vs Getform vs Cugic

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Crozscore:

58%
what is this?
29%
interest falling

Crozscore:

65%
what is this?
28%
no significant changes

Crozscore:

71%
what is this?
92%
23%
interest falling
Synthetix screenshot view 4 more Getform screenshot Cugic screenshot

Software Description:

A complete suite of attractive, integrated customer contact tools

Refine your online customer service into exceptional customer experiences with the suite of our unique online customer contact tools with comprehensive reporting, analytics and editorial control.

Self-Service Cloud
A natively developed suite of self-service digital channels within a single customer experience platform. Proactively present customers with the information they need at each stage of their online journey.

Contact Centre Cloud
Scalable and reliable cloud-based, customer service contact centre technology without the need for labour intensive IT interference, which helps deliver value at every user interaction.

All Synthetix services are cloud first and Software as a Service (SaaS), delivering customer service solutions to all customer touchpoints across both public and private sectors.

The Synthetix suite of customer contact technology integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels

Software Description:

Getform is a web tool that serves web form processing for designers and developers to control their form back-ends with no hassle.

Designers and developers who are tired of time consuming, overpriced and complicated solutions with too many features. You don't need any iframes, Javascript and CSS coding, or complicated form builders anymore.With Getform, all you need to do is to integrate our magic code into your website's existing code and start taking ownership of your forms very easily. It even works on the static websites.

Getform was built for designers, developers and people that build websites; in other words people who share a lot more than usual. That's why we want you to share your form data with anybody you want.
Getform invitation gives you this opportunity. You can invite your friends or colleagues to the forms that you created and share the form submissions with them.

Software Description:

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • Data Export
  • Multi-User

Features:

  • File Sharing
  • Customer Management
  • External Integrations
  • Dashboard
  • Contact Management
  • Batch Permissions & Access
  • Multi-User
  • Chat
  • Notifications
  • Lead Management

Summary:

  • Deliver automated responses across every customer touch point

  • Optimise your customers’ online experience

  • Differentiate your brand and make customers feel special when they engage

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • APIs - Comprehensive APIs for building online customer service integrations

  • Email Management / Dynamic Web Forms - Automatically allocate emails to capture or deflect customer emails

Summary:

  • Form endpoints to manage the backend of your online webforms

  • Simple effortless form processing

Summary:

    No key features associated with this application.

Free

Free
Included in plan:
  • Unlimited Forms
  • 1,000 Submissions
  • File Upload
  • Invite Team Members
  • SSL Encryption

Premium

$4.00
1 user(s) / month
Included in plan:
  • Unlimited forms
  • 100,000 Submissions
  • File Upload
  • Invite Team Members
  • SSL Encryption

Lite

Free
Included in plan:
  • 1 Agent Account
  • 30-day Chat History
  • Embedded Chat Window
  • 1 Concurrent Chat

Professional

$10.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • Unlimited Agent Accounts
  • Department Wise Categorization
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization

Enterprise

$18.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • API Integration
  • Unlimited Agent Accounts
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization
  • Basic Chat Stats

Enterprise Plus

$37.00
1 user(s) / month
Included in plan:
  • Real-Time Monitoring
  • Unlimited Chat History
  • Unlimited Chats
  • Custom Logo In Chat Window
  • Widget Unbranding
  • Agent Activity
  • Unlimited Agent Accounts
  • Pop-up or Embedded Chat Window
  • Visitors Tracking Up to 1000
  • Agent Reports
  • Data Security

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Individuals, Lean Teams, Established Businesses, Industry Leaders

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web & Mobile Apps

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Social Integration Available

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
54
Followers:
736

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
132

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Getform
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Cugic
  • Personal
  • Freelance
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Chinese, German, Spanish, French, English, Urdu
Regional Restrictions:
No restrictions.
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