A complete platform for self-service digital engagement
Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.
Agent-assisted customer service channels for your contact centre
Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.
Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.
In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:
Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.
Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.
Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.
Google Apps Integration
Net Promoter Score
Batch Permissions & Access
Google Apps Integration
Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints
Live Web Chat - Connect customers with agents in real time through integrated live chat
Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution
Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance
Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels
Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.
APIs - Comprehensive APIs for building online customer service integrations
Free live chat software
Real time engagement software for websites
Live chat software from Freshdesk
Proactive chat for websites
Live chat for small teams
Live chat for startups
Live chat tool for increased sales
Live chat software for customer support
Live chat software for more leads from website
Live chat software for engagement and sales
1 user(s) / month
Included in plan:
Line Visitor Activity
Unlimited Chat History
Live Visitor Activity
Included in plan:
Free upto 3 agents
No FAQs associated with this application.
What are some applications this service is commonly used in tandem with?
CRM, 3rd Party Plugins
What is this service generally used for?
Live Chat with the Website Visitors
Does this service offer an API?
What platforms does this service support?
All Mobile and WebApp Platforms
Does this service offer guides, tutorials and or customer support?
Does this service offer multi-user capability (e.g. teams)?