Compare Synthetix vs ExpressPigeon

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Crozscore:

59%
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29%
interest falling

Crozscore:

73%
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39%
interest rising
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Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Software Description:

ExpressPigeon is a best in class email marketing system for sending transactional and targeted email communications to opted-in audiences.

ExpressPigeon provides advanced tools for the creation of professional email newsletters, subscription forms, autoresponders and engagement reports.

There is no longer a need for long time-consuming coding to prepare your transactional messages. Use ExpressPigeon's easy to use editor instead. It simplifies maintenance of relationships with customers and/or communities.

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • Conversion Tracking
  • Email Integration
  • Data Export
  • External Integrations
  • Data Import
  • Contact Sharing
  • Audience Targeting
  • Brand Management
  • API
  • A/B Testing
  • Contact Management
  • Multi-User
  • Data Visualization
  • Marketing Automation
  • Third-Party Plugins/Add-Ons
  • Customer Management
  • Dashboard
  • Scheduling
  • Analytics
  • SEO
  • Link Tracking

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $9.99/month
  • Credit card required: N/A
  • For more pricing options and additional subscribers please visit our website

Free

Free
Included in plan:
  • 0 - 500 subscribers
  • 1000 total emails

Package 1

$9.99
1 server(s) / month
Included in plan:
  • 0 - 500 subscribers
  • Unlimited total emails

Package 2

$12.99
1 server(s) / month
Included in plan:
  • 501 - 1000 subscribers
  • Unlimited total emails

Package 3

$19.99
1 server(s) / month
Included in plan:
  • 1001 - 2500 subscribers
  • Unlimited total emails

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
54
Followers:
742

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.22k

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ExpressPigeon
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Regional Restrictions:
No restrictions.

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