A complete platform for self-service digital engagement
Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.
Agent-assisted customer service channels for your contact centre
Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.
Datastock can be used to acquire big data sets that can prove to be of great use while you are doing a market research, business intelligence and has many other use cases in the business arena.
Google Apps Integration
Net Promoter Score
Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints
Live Web Chat - Connect customers with agents in real time through integrated live chat
Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution
Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance
Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels
Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.
APIs - Comprehensive APIs for building online customer service integrations
Comprehensive data sets from all around the web
Easy download of data
Structured and clean data files
No FAQs associated with this application.
Does this service integrate with any other apps?
Can be integrated with data analytics suites.
Does this service offer multi-user capability (e.g. teams)?
Does this service offer an API?
What are some applications this service is commonly used in tandem with?
Does this service offer guides, tutorials and or customer support?
What platforms does this service support?
What is this service generally used for?
Data extraction from the web
Who are the main user groups of this service?
Market research firms
Real estate companies